HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.
This summary is generated by AI, based on text from customer reviews
I wanted to change the main domain name. First contact with the support team, the technician did half job, meaning the domain name was changed. But after more than 48 hours, my site was still showing ERROR 404. I had to contact the support team to fix that issue.
But in general, very goos service
Os good guys thank you, didn't solved but i did find away
Hey Sameul,
Thank you for your review!
DJ
Customer Advocate at HostGator
Estoy revisando información sobre el hosting, gracias.
All good so far so good. Speed needs to be a bit more better
Hey Umer,
That is so good to hear. Thank you for your review!
DJ
Customer Advocate at HostGator
Cassie A., Customer Service Manager has been very helpful & thorough. I believe that some of the issues have been resolved (with Cassie's help). At least 1 issue is going to take longer to resolve. These issues have started over a year again and then i made several calls to the support number and was told the issues were resolved when they indeed were not. I find it difficult to communicate when support persons keep telling me OK, OK, and tell me that the issues are resolved before that is correct. A lot of wasted time & hours on the phone.
Hey William,
We will be sure to let Cassie and her manager know how wonderful of a job she did. Thank you for your review!
DJ
Customer Advocate at HostGator
Hostgator has shown that they the best in the world in term of Web hosting. The experience has been wonderful
Hey Francis,
Thank you for your review!
DJ
Customer Advocate at HostGator
Ok, just keep me informed about upcoming fees……………………,
Hey Kimberly,
We most definitely will! Thank you for your review!
DJ
Customer Advocate at HostGator
Easy to set up and find tips to keep the site running. The only issue I had was with sitelock which is a 3rd part service that no one seems to be able to find a way around it but no problem with HostGator at any point and prices are very good too.
Hostgator unable to solve problem. Did it myself by updating all plug-ins!
Hey Derek,
We are so glad you got your problem fixed! Thank you for your review!
DJ
Customer Advocate at HostGator
I've had nothing but good experiences with
The company.
Hey Ivan,
That is so good to hear. Thank you for your review!
DJ
Customer Advocate at HostGator
Hostgator is a very reliable host with excellent security and uptime.
Hey Weems,
Thank you for lettting us know! We will look into that!
DJ
Customer Advocate at HostGator
It is very important for me to have a hosting independent from the Russian government
Hey Denis,
We are glad you chose us. Thank you for your review!
DJ
Customer Advocate at HostGator
Once I got past the confusion of which platform to use to build my site - eventually chosing Weebly as far better meeting my needs, and a few few other inevitable startup blunders - everything has been smooth as could be.
Hey Edward,
Thank you for your review!
DJ
Customer Advocate at HostGator
My site has been live on HostGator for 10+ years. The process was easy and initial costs were low. However, the annual costs are increasing to where HG is not as attractive for my small business as it originally was.
Hey Judy,
Thank you for being a part of the HostGator family.
DJ
Customer Advocate at HostGator
This is good so far. Customer support is little lackadaisical.
Hey Shyamal,
Thank you for your review!
DJ
Customer Advocate at HostGator
Good with my website. I have not complains although for the future I hope they will down the prices. Too expensive. Very good the costumer service and live chat.
Hey Tito,
Thank you for your feedback!
DJ
Customer Advocate at HostGator
Efficient and friendly. Finally I have a chat support that works well.
Hey Hector,
That is awesome. Thank you for your review!
DJ
Customer Advocate at HostGator
I love Hostgator... Affordable and helpful when there are issues. Love the live chat!
Hey Cheryl,
Thank you for your review!
DJ
Customer Advocate at HostGator
Love the service so
Much! I have had this site for about two or three years now and love it greatly. Tech-support is wonderful I like the fact that I can talk to someone on the phone.
Hey Dean,
That is awesome! Thank you for your review!
DJ
Customer Advocate at HostGator
Answer: SITEGROUND FIXED IN HOURS WHAT HOSTGATOR DID NOT OR COULD NOT FIX IN 9 DAYS
Answer: If you go straight to smartchat, it is very easy - you only need to find the smartchat button. I have worked with the Internet since web browsers were invented, so I know most of the answers already. That means that when I have a problem that I can't solve, it is going to be a real stinker for HostGator support to solve - I only bring them the difficult ones. Recently, I had an ISP who gave me terrible service, and the internet kept dropping out every few minutes. The Hostgator smartchat expert kept contact with me on and of for about an hour and three quarters until he had worked out the answer for me. That is what I call RELIABLE service.
Answer: Hi Bill, We are most definitely a legit company. We've been in the web hosting business since 2002. We've recently been rated in #2 in the top 10 web hosting companies but The Top 10. https://web-hosting.thetop10sites.com/ You can also see our current web hosting offerings here: https://www.hostgator.com/ Please let us know if you have any other questions. Thanks! Erinn Reputation Manager for HostGator
Hey Jerome,
We are so happy we could fix your issue. Thank you for your review!
DJ
Customer Advocate at HostGator