Hopper Reviews Summary
Hopper has a rating of 2.1 stars from 3,447 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Hopper most frequently mention customer service, price freeze and phone number. Hopper ranks 435th among Travel Deals sites.
Can guys add a tab where I can find all of my previous trips. Thank you!
I am very experienced at searching for airfare and this is the best place to go. They search hundreds of sites for you and put all the best prices right here for you.
Hopper made it so easy to book flights! Always checking for best price! Would highly recommend!
Very helpful and easy to use. Worked perfectly to help me secure a great ticket price.
I've been in contact with airlines and tried to get in contact with hopper. Two of my flights have been canceled by the airline, and I canceled the third with the promise that hopper will be able to give me travel credit. It's been already 3 days since I messaged them and nothing. If I could find a customer service number to call that would be perfect, but unfortunately it seems like that's nonexistent. Even my messages from March 15 have no response.
UPDATE:
Changed 1 star to 3 stars
Shortly after this review, I was able to get in contact with two employees who were very helpful and prompt. So, thank you to the two of them for indulging me.
Really enjoy the feature of saving searches. Receive alerts from those saved searches when ticket prices drop.
It took a few weeks after my hotel booking, but they were able to get me my refund since I could no longer travel due to COVID-19.
I love using Hopper. I feel like I am getting the best price and ease of use. Your sight is so easy to navigate. I love the watch feature and now the prices freeze one.
Update: I was able to get my refunds despite the initial lack of response. I want to express my gratitude towards the Hopper team and I look forward to re-booking my next trip as soon as the virus situation is settled.
Original review below:
I'm such a big fan of this app and have been using it for years. I used to only use this app for tracking but recently started to book within the app. For its convenience and also for the fact that I want to reward the company that's built such a great product. Things start to go downhill from here. Because of the COVID19 all major airlines start to office free change/cancellation. I had to change my plan but realize I cannot do it directly at the airline's website. I had to go through the app chat that has no phone number or email. I can only leave message to ask for help but so far no responses yet. During a crisis like this, you can really start to appreciate the benefit of booking directly at the service providers'. Hope the Hopper team can get back to me.
Using Hopper for the first time I couldn't believe how easy the process was. And the price freeze feature is the best. Hopper is extremely easy to navigate. I'm a customer for life!
This was so easy, and time saving! It does all the work for you and alerts you when they have the best deal!!
GREAT!
for example: ROUND-TRIP from Portland Oregon to BALI ... under $500.00 U.S.D.'s ... huh?
thank you so much HOPPER PERSONNEL... d ........
My very first time booking thru hopper and wow I am pleased fast and easy. Never knew they offered money back if price drops! Awesome
So easy to view, navigate, and book!
Love Hopper!!
I have had hopper for years. You used to be able to watch a place and see the best time to travel there. You once were able to change to flex date and put a few months in to watch, gone. You used to be able to watch regions, like all of Hawaii or the United State and pick the cheapest places to travel to, gone.
Love using hopper. Get the best prices on airline tickets.
Lost 120 on a price freeze deposit. It should be stressed that you will lose the deposit if you don't book in 5 day.
Found good prices on flying - now with coronavirus I need to cancel or get a future flight credit - it's hard getting a hold of a live person.
Hands down one of the best apps on the market! Check the Hopper every time!
App is great. Think could use more filter options and offer room bookings based on the amount of travelers you have.
From the business
Hopper predicts prices with 95% accuracy up to 1 year in advance. No ads, no spam, no stress — just accurate predictions and the easiest way to book and save.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members