Hopper Reviews Summary
Hopper has a rating of 2.1 stars from 3,447 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Hopper most frequently mention customer service, price freeze and phone number. Hopper ranks 436th among Travel Deals sites.
So far so good. This process was a breeze. The prices are amazing! I'm looking forward to many more.
I've been getting charged $1.33 monthly for no reason and without even telling me what for when i thought it was just to verify the payment method. I've been trying to get in contact with Hopper and their help support website is useless they don't have a direct contact support center unless after you book a trip with them. Had to message them thru Facebook and Twitter to even get their attention. Currently waiting for their responses. It's a good app to find decent prices but once i found out I've been getting secretly charged that's when i definitely stop using them. You are warned!
I have consistently gotten amazing fares on Hopper. Better than Expedia, Orbitz, or anything I could find on google. I don't know how they do it. But they are amazing.
This is the easiest travel App I've ever used! Highly recommend
I froze my tickets at a specific price. The following day, I was ready to purchase my tickets. The price at checkout was way higher than the price freeze and the app crashed multiple times. At check out I was guaranteed that I was going to be contacted to refund the difference of tickets + my deposit.
I did receive my refund via PayPal but I was not expecting having to pay a higher price for my tickets.
I just purchased a flight to Dallas from Fort Lauderdale through hopper, it's so organized and they don't charge you extra for the time you spend in the app, PLUS when you purchase your flights a cute notification with a bunny pops up and it's adorable, it makes it even better that it gets added to tour calendar right away!! Love it!
I've used Hopper a few times and all I can say is that it makes the whole process of booking flights easy. I don't see myself using any other service anytime soon.
Do not book with these people. Their customer service is absolutely the worst I've ever experienced. I reached out regarding a concern with the payment for my ticket, and the only way they do ANY customer service is through their sh*tty chat' app.
They don't have any sort of customer service number.
They bombard you with bits and prewritten answers that don't answer your particular question, and your concerns just go unanswered for literally days. I sent mine 3 days ago ( which considering that we're dealing with a sum of money that is basically an entire month of my salary is very stressful) and I still haven't heard anything back even though they state the usual answer time is supposed to be 1 day. I just want to speak with an actual person and have my question answered.
These people are untrustworthy. Don't book with them. You
This app glitches often for me. I have to reset the app everyone I go to pay for a ticket. It will stop sending me to the next page at that point until I restart.
Booked the trip in minutes easy fast and can't wait to go
I had been watching for a return flight from Ft Lauderdale. Had settled on a $150 from another site but delayed buying and the next day I got a message from Hopper: Price drop: book now! Got the flight for $128! Will always use Hopper from now on!
Seriously, this is the best app I've ever used to book flights. I recommend it to everyone amd always have a great and seamless experience
We have taken trips we never dreamed possible because of Hopper. Last year, we put a "watch this trip" on Tokyo, and got fares for $500 rt. In September, we "watched" and found a trip to Paris for $250 rt. Once we see that low fare, we go for it. Thanks Hopper.
I've purchased several trips on Hopper and never had an issue.
But there was an update a few months ago that took away my favorite feature. I no longer see an option to search for a trip if your dates are flexible.
I used to be able to select to watch a trip in any given month(s), without selecting specific dates, and would get notifications on the cheapest dates to travel within those months. I can't find that option anymore which means the app isn't as useful nor does it stand out from the rest.
Wish I could contact customer service but that option is only provided if a trip is already booked.
I love Hopper! It's so quick and simple and I book flights on hopper without any hassle. The app is very user friendly a kid could understand how to use it.
Have had a pretty decent experience with this app so far, however, losing the flex dates feature is a huge loss
I absolutely love this app! The ease of use and ability to freeze price!
This was the best app for flights!!
Easy to use and excellent prices!!
The app hasn't been showing flight predictions for 2 weeks now. No point in the app if it's not doing what it's supposed to do. It will show me flight prices but I want to know if I should wait to buy or not
The only spam notifications I don't mind receiving. Thanks hopper!
From the business
Hopper predicts prices with 95% accuracy up to 1 year in advance. No ads, no spam, no stress — just accurate predictions and the easiest way to book and save.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members