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Hop2Reviews 306

3.2

From the business

Meet Hop2- the newest player in finding the cheapest international airline tickets.
Booking online is now easier than ever. With Hop2 you'll also find the greatest values - all online and in a quick, time-saving manner.


hop2.com
Long Island, NY, United States
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Hop2 Reviews Summary

Hop2 has a rating of 3.2 stars from 306 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Hop2 most frequently mention and customer service. Hop2 ranks 14th among Discount Travel sites.

service
67
value
65
shipping
41
returns
53
quality
60
This company responds to reviews on average within 3 days
GB
1 review
0 helpful votes
Follow Horatio S.
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It's a good thing I went with hop2 travel. Their assistance was critical and timely during the commotion caused by all of the cancelled flights.
My family and I were stranded in another country. They swiftly found us another ticket, which was a little more expensive but got us home safely.

Date of experience: May 25, 2022
Abigail I. — Hop2 Rep
5 months ago

Hi Horatio,

Thank you for sharing your experience!

We're glad our team could assist you and your family during such a stressful time. Ensuring our customers get home safely is our priority, even in challenging situations.

We appreciate your trust in us and wish you safe and smooth travels in the future!

Yours truly,
Hop2 Team

Florida
1 review
0 helpful votes
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I booked a trip to Greece they paid for my first 2 flights but not the 3rd one. I got all the way to Athens which is 1 flight away from my final destination chania greece and my flight was canceled. I went to the airlines desk in Athens and was told hop 2 didn't pay for my flight so it was canceled and I would have to pay for another to get there and get back to Athens. Hop 2 will not refund me my money because they say this isn't possible. So now I am out the money I gave them to book my flight in the first place and the extra I had to pay for the new flights. Worst customer service ever. DO NOT USE THEM

Date of experience: May 24, 2022
Abigail I. — Hop2 Rep
5 months ago

Hi Katelyn,

We're sorry to hear about your experience and understand how frustrating this must have been. We truly regret any inconvenience you faced during your trip.

As this is a past-dated booking, we are unable to offer further assistance at this stage.

We appreciate your feedback and will use it to improve our services.

Respectfully yours,
Hop2 Team

Slovakia
1 review
0 helpful votes
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It took roughly 30 minutes for me to choose and pay for a last-minute reservation. It's really quick and easy to use.
I opted to book since I was offered a good rate. I'm satisfied thus far.

Date of experience: May 20, 2022
Abigail I. — Hop2 Rep
5 months ago

Hi Garnet,

We're glad to hear that you found the booking process quick and easy!

Our goal is to offer great rates and a smooth experience, and we're happy you're satisfied so far.

Feel free to reach out if you need any assistance with your future travels. Safe travels!

Truly yours,
Hop2 Team

Turkey
1 review
0 helpful votes
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Hop2 is quite responsive
May 19, 2022

Hop2 is quite responsive. I just sent them an email detailing my problem, and one of their representatives swiftly answered my call.
My problem was handled in a short amount of time.

Date of experience: May 19, 2022
Abigail I. — Hop2 Rep
5 months ago

Hi Rolland,

We're delighted to hear that our team was able to assist you promptly! Providing quick and efficient support is our priority.

If you ever need further assistance, don’t hesitate to reach out. Safe travels!

Yours truly,
Hop2 Team

New York
1 review
0 helpful votes
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Scam
May 19, 2022

I was booking tickets last night and it showed a price of $5058 and then when I was processing it was $*******. How is that possible, thank God my card was declined. I nearly had a heart attack. Beware of them, they will take the good out of booking a vacation for you and your family

Date of experience: May 19, 2022
Abigail I. — Hop2 Rep
5 months ago

Hi Paul,

We understand how frustrating and alarming this experience must have been.

Flight prices are set by the airlines and can fluctuate in real-time due to availability and demand, which is why the price may have changed during the booking process.

We sincerely apologize for any confusion or inconvenience this caused. We appreciate you bringing this to our attention, and if you still need assistance with your future travel plans, please don’t hesitate to reach out.

Yours truly,
Hop2 Team

Belarus
1 review
0 helpful votes
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Darren is an excellent travel consultant.
May 17, 2022

Darren is an excellent travel consultant. He made my life easier by allowing me to pay for the tickets using a rate-based system. This is my favourite form of ticket purchase. It comes with my highest recommendation.

Date of experience: May 17, 2022
Abigail I. — Hop2 Rep
5 months ago

Hi Louis,

Thank you for your kind words! We're glad to hear that Darren made your booking experience smooth and convenient.

Your recommendation means a lot to us, and we look forward to assisting you again in the future!

Safe travels!

All the best,
Hop2 Team

RU
1 review
0 helpful votes
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Wilson is an expert
May 13, 2022

Wilson is an expert at finding the most affordable tickets. He can combine flights from many carriers in a couple of minutes. I highly suggest you to call hop2 and ask for Wilson's assistance. This might save you money if you're traveling internationally.

Date of experience: May 13, 2022
Abigail I. — Hop2 Rep
5 months ago

Hi Justin,

Thank you for your wonderful feedback! We're thrilled to hear that Wilson provided you with great service and helped you find the best deals.

We appreciate your recommendation and look forward to assisting you again in the future.

Yours truly,
Hop2 Team

Ukraine
1 review
0 helpful votes
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I've used hop2 twice
May 11, 2022

I've used hop2 twice and both times had a great time. Their representatives are well-educated, speak English fluently, are courteous, and genuinely want to help. They informed me of the existing situation and warned me about the potential consequences of Covid-19.

Date of experience: May 11, 2022
Abigail I. — Hop2 Rep
5 months ago

Hi Beverley,

Thank you for your kind words! We're thrilled to hear that you've had a great experience with Hop2.

Our team is dedicated to providing clear communication and helpful service, and we're glad we could assist you.

We appreciate your trust and look forward to helping you with your future travels!

All the best,
Hop2 Team

Pennsylvania
1 review
0 helpful votes
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Refund
May 5, 2022

I look at up a ticket at skyscanner and come up on the search hope2.Com, i book a ticket and cancelled it before 24hr, i got charged $800 for cancellation fees, and i never get the refund back, for that reason i don't why skyscanner still work with hope2.Com, never buy a flight ticket from hop2.Com, the scammed me $3000, and they will always told you that could not process the refund back in account that the get money out the only option is to send you a paper check, and you will never gonna get that paper check, for my advices never and ever book a flight ticket from hope2.Com, the agents are mean and rude ever time i called them and explain my situation they always said "sorry nothing we can do about it". I do have a family to take care and only thing that i wanted was my money back nothing at all from them, my friends never and ever book a flight ticket from hop2.Com you will end up be in same situation and lose your money.

Date of experience: May 5, 2022
Abigail I. — Hop2 Rep
5 months ago

Hi George,

We’re sorry to hear about your experience.

Cancellation policies, including fees, are outlined during the booking process, but we understand how frustrating this situation must be. Refunds are processed based on the original payment method, and while check refunds may take longer, they are still issued as promised. If you have not received your refund, we recommend following up with our support team for further assistance.

We sincerely regret any inconvenience caused.

Sincerely yours,
Hop2 Team

RU
1 review
0 helpful votes
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My flight was scheduled for August, but it was canceled before the scheduled departure date due to some sort of lockdown. Hop2 gave me credit on my account that I may use whenever I want. Thank you very much for your assistance.

Date of experience: May 3, 2022
Abigail I. — Hop2 Rep
5 months ago

Hi Sigmund,

We're glad we were able to assist you in that unexpected situation. Your travel credit is ready for use whenever you're ready to book your next trip.

Feel free to reach out if you need any help or have questions. Safe travels, and thank you for choosing Hop2!

All the best,
Hop2 Team

RU
1 review
0 helpful votes
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Laurie was entirely honest in her replies to all of my inquiries.
I enquired about the return conditions as well as the few negative reviews, and received a thoughtful response.
I understand that these are exceptional times, and that getting a refund takes time; nevertheless, this is true of practically every company, not just travel companies.

Date of experience: April 27, 2022
Abigail I. — Hop2 Rep
5 months ago

Hi Doretta,

Thank you for your thoughtful feedback! We're glad to hear that Laurie provided honest and clear responses to all your inquiries.

We understand that travel uncertainties can be challenging, and we truly appreciate your patience and understanding.

If you ever need assistance in the future, we're here to help! Safe travels!

All the best,
Hop2 Team

Brazil
1 review
0 helpful votes
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This is where I go to check and buy aircraft tickets. Beth has lately been quite helpful, providing one of the greatest alternatives on the market; by booking through her, I was able to save a large amount of money.

Date of experience: April 18, 2022
Abigail I. — Hop2 Rep
5 months ago

Hi Cathryn,

Thank you for your kind words!

We're thrilled to hear that Beth was able to assist you in finding a great deal on your tickets. Saving our customers money while providing excellent service is always our goal.

We appreciate your support and look forward to helping you with your future travel plans!

Yours truly,
Hop2 Team

Japan
1 review
0 helpful votes
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I received virtually all of the money refunded for the canceled fares, with the exception of a few small payment expenses. The organization responded quickly to my request; nonetheless, the response time may be shorter; however, the service was good overall.

Date of experience: April 14, 2022
Abigail I. — Hop2 Rep
5 months ago

Hi Lisa,

Thank you for your feedback! We're glad to hear that you received almost a full refund and that you found our service to be good overall.

We appreciate your patience and will continue working on improving response times.

Safe travels, and we hope to assist you again in the future!

All the best,
Hop2 Team

Illinois
1 review
0 helpful votes
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I purchased ticket to Nice France Saturday. I never received a ticket after two days, only docs that were NOT TICKETS. Tuesday I got sick and cancelled trip. NO REFUNDS! BEWARE - THIS IS A. COM to cheat you out of your money. Keep Away!

Date of experience: April 13, 2022
Abigail I. — Hop2 Rep
5 months ago

Hi Kathleen,

We’re sorry to hear about your experience.

Ticket confirmations are typically sent shortly after booking, and cancellations are subject to the fare rules set by the airline. Unfortunately, non-refundable tickets are standard for many discounted fares.

We understand your frustration and regret that we couldn't provide the resolution you were hoping for.

Yours truly,
Hop2 Team

Italy
1 review
0 helpful votes
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Lara was kind and helpful. She established in me a great degree of faith in their organization, and if my trip goes well, I will most likely employ their services again.

Date of experience: April 13, 2022
Abigail I. — Hop2 Rep
5 months ago

Hi Katheryn,

Thank you for your kind words! We're delighted to hear that Lara provided you with helpful and trustworthy service.

We hope your trip goes smoothly and look forward to assisting you again in the future! Safe travels!

Best,
Hop2 Team

Minnesota
1 review
0 helpful votes
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I bought airline ticket for my dad, I received my credit card statement after 4 weeks my account was charged twice I called them several times they keep pushing me from one department to another department I have been online for almost an hour I end up discontinuing call the. I calledcredit card company to make a dispute

Date of experience: April 12, 2022
Abigail I. — Hop2 Rep
4 months ago

Hi Ahmadou,

We understand how frustrating it must have been to deal with an unexpected duplicate charge. Please know that we take billing concerns seriously and always aim to resolve them as quickly as possible.

If a duplicate charge occurred, our team would have worked on processing a refund or guiding you through the necessary steps.

We apologize for any inconvenience caused during the resolution process and appreciate your patience.

Best regard,
Hop2 Team

India
1 review
0 helpful votes
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You may save a lot of time and money by booking with this company. If everything goes smoothly on my vacation, I will definitely hire them again in the future.

Date of experience: April 6, 2022
Abigail I. — Hop2 Rep
5 months ago

Hi Cass,

Thank you for your kind words! We're glad to hear that you had a great booking experience and found a good deal.

We hope your trip did go smoothly, and we look forward to assisting you again in the future!

All the best,
Hop2 Team

Sierra Leone
1 review
0 helpful votes
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STRONGLY RECOMMEND!
April 5, 2022

Customer service that is second to none. STRONGLY RECOMMEND!
I'm pleased I took the leap and tried this service. I was able to save a significant amount of money.

Date of experience: April 5, 2022
Abigail I. — Hop2 Rep
5 months ago

Hi Rusty,

Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience and were able to save money.

Providing top-notch customer service is our priority, and we truly appreciate your recommendation.

We look forward to assisting you again in the future!

Yours truly,
Hop2 Team

Argentina
1 review
0 helpful votes
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I'm completely satisfied!
I was able to save some money while booking.
Beth has a thorough awareness of my needs. She helped me save a lot of time and money. I appreciate her unwavering support and strongly recommend her.

Date of experience: March 31, 2022
Abigail I. — Hop2 Rep
5 months ago

Hi Dorothy,

Thank you for your kind words! We're delighted to hear that Beth provided excellent support and helped you save both time and money.

Your recommendation means a lot to us, and we look forward to assisting you again in the future!

All the best,
Hop2 Team

IR
1 review
0 helpful votes
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Customer service is outstanding. I was able to get my tickets in less time and for a lower price than ever before.

Date of experience: March 26, 2022
Abigail I. — Hop2 Rep
5 months ago

Hi Angela,

Thank you for your wonderful feedback! We're thrilled to hear that you had a smooth and cost-effective booking experience with us.

We appreciate your support and look forward to assisting you again in the future!

All the best,
Hop2 Team