Very disappointed by their return policy.
First off, all returns are for store credit only, not cash refund.
Second, items that are Sales item cannot be returned, fair enough, but, there is no clear marking indicating that an item is a Sales item, only a small sign saving "SAVE xx%".
This company is a complete joke. I had a missing item in my order and instead of building trust with a customer and handling the issue they did the exact opposite. They told me to contact usps to file a claim. So pretty much tried to have another entity pay for their mistake. Unbelievable! Never again
I have waited for over 3 months for my clothes, and they keep saying that it is because of corona, but I can't track my order, and in my post office, they say that the tracking number doesn't exist.
Personally I just have a really bad experience with this clothing brand.
Don't buy from here!
Hi Nina,
We're so sorry to hear you had a negative experience when shopping with us. Unfortunately, we were unable to locate an order or email based on the name provided for the review. Our Customer Care team would be more than happy to further assist you with this order-related issue. Please send us an email to help@honeybum.com with more details and the order number and we'll be sure to handle this ASAP.
Xoxo
Honeybum Customer Care
Be very careful what you buy on this site as a lot of it looks way different in pictures! I also bought a jacket from this site and the moment I put it on one of the strings broke without me doing anything to it. The material is extremely poor and there was a specific pajama set I bought that had a weird smell to it and after washing it hundreds of times the smell is still there. If buying from this website I recommend checking other reviews of the product you want to make sure you don't get tricked. Really disappointed.
This site not only has really cute & affordable clothing, but also has A+ customer service. They are incredibly friendly, responsive & go the extra mile to ensure your order goes smoothly. Their customer care representative Kyeria is especially helpful & kind. I've already placed multiple orders with them & will continue to do so
My daughter purchased an item online, when she received it she did not like the quality of the item and decided to return it. We immediately requested the return on line but received an email saying it was denied. You should be able to return any unused item in a timely manner even if it is just store credit for any reason. We will not be purchasing again on this site.
Honeybum is literally such a great company and clothing brand. The cutest clothes and really nice quality! Honeybum really took the time in assisting me when one of my order's packages was lost and went missing from the deliverers :( They came to the rescue and helped me through the process of lost items and since I was never able to get those clothes back, they gifted me a gift card of how much money I lost! They are so kind and generous and I'll always be a continued customer of Honeybum! Xoxo -we love our clothing companies that care <3
I have been buying from Honeybum for a couple months now and I especially love their jeans and cozy wear. The shipping is normal and their customer service has recently got a lot better. You can tell they're stepping it up
Hi Robin,
We are so happy to hear you have been loving the jeans and cozy wear! We also really appreciate your feedback regarding our customer service, we are always working to elevate the experience for our loyal customers such as yourself! As always thank you so much for shopping with us!
This unprofessional or scamers i call them. They have never delivered my good with great amount of money, I been ignored on customer service without any information. Okay cool but I want my money back i have waited for a 6 month. When its crazy world happening I believe its very ugly and unprofessional service! Keep the money tho
I made my first purchase at Honeybum after seeing one of the cutest matching sets on Instagram. When I got the clothes shipped to me, I was in love with how soft they were. I thought the quality was perfect. I had a problem with one item and Kyeria at customer service was so kind and helpful throughout the whole process of solving the problem. I will definitely be purchasing from Honeybum again. I just wish they had clothes for plus size girls.
Hi Suzanne,
We are so happy to hear you had such a great experience with your first order! We appreciate your feedback regarding our customer service as well as the items you ordered. As always thank you for shopping with us!
Best wishes,
Honeybum Customer Care
I've been shopping nonstop and everything is beautiful and amazing quality. Have my friends and sisters love this site as well. They definitely take care of their customers!
Hi Maria,
We are so happy to hear you have been loving everything you have been ordering. We are glad to see you rocking your order. We thank you for your amazing feedback on our customer service and for sharing your experience with your friends and family. As always thank you for being a loyal Honeybum customer!
Best wishes,
Honeybum Customer Care
AWFUL! DO NOT BUY FROM HERE!
I placed an order quite a while ago. My package has been stuck in Compton, CA for over a week now. No movement, no updates. I emailed customer service and have yet to hear back. Also, I put in the 30% discount code, so my order came out to 80.46$. However, when I checked my bank statements, they charged my credit card 108$. WHERE THE HELL DID THE SURPLUS OF 28$ COME FROM? What a**holes. I am NEVER buying from them and neither should you.
I want you guys to know that this consonant worked with me and helped me to get my address corrected due to a auto correct mistake. They work fast and proficient on the matter. I am thankful
I've placed a few orders with Honey Bum and the shipping is always super fast! They have really cute and trendy pieces and the quality is amazing! If you have any questions about size or tracking your order the customer service is always available and super friendly. I'll definitely be ordering from them again soon!
Such fast shipping and the clothes were great, everything I wanted! Would definitely order again. The packaging surprised me, it was like opening up a new gift to myself. Tissues and masks and stickers filled the box in addition to the clothing I purchased.
So, on 9/15 I placed an order for the pre-order "adore me" set. On the date of the proclaimed pre order date 9/25 I emailed and found the order to be pushed to 10/15.10/15 comes and still nothing. Once again I emailed in regards to my displeasure at having to wait almost 2 months for product.
HOWEVER, customer service was in constant communication at my requests and let me know exactly what was going on. Delays between vender and customer (which DOES happen.)
They offered to either mail a different color in the set, give store credit, and/or provide expedited shipping.
My set arrived today in the color that I had requested under expedited shipping at the company's expense. (Appreciated)
Yes, your order can take a longgggg time. This company seems to be a small company. Probably home based ran by 1-3 girls.
No, they are not scammers. Although the price for the product I received was a tad high for the quality, I am not upset with my purchase. I got what I ordered and it's comfy and cute (total knock off of Kimmy K's sleep wear line which is what the price is about.)
Moral of the story: it's a pandemic and receiving products from other countries is tedious. Be kind and patient and communicate your needs/wants.
This company is willing to accommodate. They are nice.
I shop at honeybum all the time to find unique styles I know nobody else has. Every time I go out with it on, people compliment me and wanna know where I got it. It's been my best kept secret.
I love their dresses and sets! Everytime i need an outfit for friday night i go on honeybum and find some sexy. I have not been dissapointed! Also they have messed up one of my orders and were super quick to respond and get everything resolved! Thanks team!
I forgot to apply my discount code and emailed the staff as soon as it happened. Next day I got my 30% discount refunded to my account! Great customer support and fast response!
Hi Bon,
Thank you for your amazing review, we were able to provide great service and ensure you were able to take advantage of the 30% off promo code! We always appreciate your kind words and thank you for a loyal Honeybum customer!
Best wishes,
Honeybum Customer Care
Extremely fast shipping, excellent customer service!
I love all my clothes and they fit perfectly.
All the clothes arrived just as pictured on their site and fit like a glove.
I will totally recommend this site to family and friends #Savethebees
Answer: Not that i have found! They have the best quality and styles
Answer: I made an order and was traveling i contacted customer support to change the address. They quickly did that and i received my product at the location i was traveling to!
Answer: Not sure what you can call them if they take money and never deliver good or give back your money
Honeybum has a rating of 3.5 stars from 44 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Honeybum most frequently mention and customer service. Honeybum ranks 1976th among Women's Clothing sites.
Hi Andrew,
We do state that eligible items may only be returned for store credit in our Return Policy. Unfortunately, we do not issue refunds for returns. Additionally, we note in our Return Policy that all sale items are final sale. We apologize that you are not satisfied with our return policy at this time. We genuinely appreciate your feedback and hope to update our policies in the future to ensure all of our customers have an optimal shopping experience.
Thank you for providing your valuable feedback to us.
Best wishes,
Honeybum Customer Care