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Home Cinema Center

How would you rate Home Cinema Center?
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Netherlands
1 review
24 helpful votes
Follow Stacey L.
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I read many complimentary reviews which is one of the reasons I chose HomeCinemaCenter. Price was considerably less than other sites and customer service was most helpful with a question I had before ordering. I checked the color upon arrival and it is as shown in the photos The entertainment center arrived safely and fits our room perfectly. Even all of the glass shelves arrived safely. Thank you for great customer service!

Date of experience: July 10, 2020
Germany
1 review
0 helpful votes
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I was searching for a dining table set and wanted to buy it online. I came across homecinemacenter and decided to give them a try because their price was reasonable as compared to some other stores. My table arrived in less than a week and it was in perfect condition. We are happy with our purchase.

I am so glad i bought it from homecinemacenter.com and will do it again if I need to buy any more furniture in future.

Good online store with good rates and very good service.

Date of experience: February 28, 2018
North Carolina
3 reviews
2 helpful votes
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Kathy helped me place the order and gave me great input and suggestions on other items that would work well with what I purchased. She was very patient and has a great
Sense of humor that made me feel very comfortable.

Very happy with my first purchase. It was a living room set.

My kids love being able to cuddle with the entire family for movie night!

Date of experience: March 9, 2016
Netherlands
1 review
0 helpful votes
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Wendy was the best. She was very patient with me and answered all my questions. I had a great experience when I called into homecinemacenter. I look forward to ordering more to go with my bedroom set!
And the guys who showed up were great! They were quick and efficient with the set-up/ clean-up. They even put the floor protectors on the bottom so that my newly finished floors would stay in good condition. I tipped them accordingly. Great experience!

Date of experience: October 26, 2018
Ohio
1 review
0 helpful votes
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Do not to business with this company. They are a fly-by-night drop-shipping operation that are way in over their heads when it comes to providing customer service. Item came damaged and they would not respond to any attempts at communication.

Date of experience: April 7, 2022
Switzerland
1 review
2 helpful votes
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The shopping experience overall was excellent from ordering to delivery. The price was very competitive and included white glove service and warranty which meant a lot to me. I'm always nervous about ordering furniture online, but this cherry blossom chest is a very fine piece.

The front is really lovely and the wood on both sides has a very nice grain. Overall, extremely happy with my purchase!

Date of experience: March 16, 2021
Netherlands
1 review
0 helpful votes
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I received my furniture very quickly considering all of the delays happening in the world right now. Just 2 weeks!. Janie kept me informed at every step.

Tom, the delivery person, was very friendly and he and his helper were very professional in getting the bedroom suit in the house without any damage.

The furniture is exactly what I was looking for and at a great price. Thank you!

Date of experience: November 8, 2021
Germany
1 review
3 helpful votes
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Very Quick
November 27, 2019

Looking for a furniture online was not easy, but the reviews on this site made it easy to know I was getting just what I was looking for. Thank you Amanda for all of the help. We ordered a bedroom set, dining, and some accessories which was delivered very quick. The delivery crew was amazing as well!

HomeCinemaCenter did an amazing job communicating with me and everything was perfect!

Date of experience: November 27, 2019
Netherlands
1 review
0 helpful votes
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I just placed an order for a Living Room Set and want to give Lisa ( Customer Service Representative) five Stars. I was trying to apply a coupon which was not working and seek for help. She helped me get a big discount on my purchase and delivery.

She was very polite and helped me place the order smoothly. Thank you Lisa. Delivery experience of my beautiful furniture was exceptional and quicker than I thought.

Hope to come back and give my furniture a 5 star review for another order.

Date of experience: October 8, 2021
France
1 review
2 helpful votes
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We were very happy with our first purchase of a dining room set from HomeCinemaCenter and are even more exhilarated with our second purchase of a media center and living room sets. Once again, the prices offered on the website were extremely competitive and our furniture arrived much before we expected.

The delivery guys were very congenial, patient and helpful along with excellent customer service.

We have had a very positive experience with this company overall in buying all our furniture and will come back to it again for any other purchases in the future.

Date of experience: February 4, 2021
California
1 review
1 helpful vote
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Rude customer service
April 23, 2022

Do not order from this website, it is a scam. No customer service what so ever, no exchange or refund, will charge you for shipping and restocking. The company tell you to email for any complaint, they don't want to speak to people. Very rude customer service

Date of experience: April 23, 2022
Sweden
1 review
0 helpful votes
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I was really delighted with my new bedroom set. There site was very easy to navigate and shipping was very quick. Delivered in just 2 weeks which is much better than my local stores were quoting.

Courteous and prompt replies to queries. I would definitely use again.

Date of experience: March 26, 2021
Arizona
1 review
2 helpful votes
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We purchased a kitchen table through their site. It arrived a couple weeks later. We've had the table for a little over two months and the screws are already falling out of it. The build quality is poor and I fear I will be buying another kitchen table inside of two years. Also, they failed to pay the freight company so today, two and a half months post delivery, we received a bill from the shipper saying we were delinquent on shipping charges we paid with our order. I called company and the rep acted like it happened all the time. "Send us the letter the freight company sent and we'll take care of it." To top it off, they made a $39 profit on the shipping by overcharging for it. Nothing like getting harassed by a freight company for a bill I don't owe. That will be our first and last order from this company.

Date of experience: January 2, 2013
New York
1 review
0 helpful votes
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I have ordered other items from HCC and have always been satisfied. This was no exception. The order shipped within a day of placing it on line and I received the item 5 days later.
The item looked like it should and was just what I had expected. My husband loves our new sofa set and the fact we saved hundreds from local stores.

Date of experience: October 11, 2014
Netherlands
1 review
0 helpful votes
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Great Experience
August 8, 2021

I usually don't write reviews but wanted to this time because I saw mixed reviews here. I had a great experience. I found a living room sectional I liked on Another site but they were out of stock. Found the same set at HomeCinemaCenter and ordered it and received it in about a 2 weeks in perfect condition.

Received good communication about the shipping company and when they would arrive. The sectional was an unusual size so I'm so glad I found it. Thank you.

Date of experience: August 6, 2021
Netherlands
1 review
0 helpful votes
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Beautiful
February 21, 2019

This is the second time I have purchased from homecinemacenter, and it continues to be a positive experience from beginning to end... ordering on-line, speaking to representative with questions, and delivery. Price, service, and quality are important to me in a business, and they hit all three marks very well!

Date of experience: February 20, 2019
Austria
1 review
1 helpful vote
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I received great customer service from HomeCInemaCenter. They kept me informed about my order and replied to my email quickly. I'd definitely buy from them again. Delivery was very quick considering everything going on in the word. I'm very thankful they were able to get my bedroom set to me!

Date of experience: July 24, 2020
Texas
1 review
4 helpful votes
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Fast Delivery
November 20, 2019

I ordered two bedrooms full of furniture from HomeCinemaCenter. I saved so much money, and the pieces are beautiful. Everything was delivered very fast without so much as a scratch and they were exactly as expected! Customer service was quick to respond and answer any question. I would order from them every time!

Date of experience: November 20, 2019
RU
1 review
7 helpful votes
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Excellent Experience
January 1, 2021

John from HomeCinemaCenter was very thorough with explaining and processing my sofa set order. He reviewed with me every product detail, the entire buying process and went over all aspects of the delivery process.

Delivery was very quick and I received it ahead of the time they even quoted. Its is even more beautiful in person than in the photos. I will be working with HCC on all of my future furniture needs and orders. Thank you!

Date of experience: December 31, 2020
California
1 review
15 helpful votes
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Horrible!
April 23, 2020

This Company is such a pain in the $#*! to deal with. Have been trying to get any type of information on my order and I have not had any luck with that. Every time I call it's the same guy telling me the same thing all the time. He says they are closed but will be open the next day. I call the next day and nothing. He has been doing this for 3 weeks now. SO ANNOYED!

Date of experience: April 23, 2020

Overview

Home Cinema Center has a rating of 4.5 stars from 769 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Home Cinema Center most frequently mention customer service, white glove and perfect condition. Home Cinema Center ranks 4th among Furniture sites.

service
319
value
305
shipping
307
returns
242
quality
291
This company does not typically respond to reviews