HomeAgain

Don't bother. No service dog, first responder, or other considerations. Staff is borderline rude and basically you get so much more elsewhere. Try universal microchipping service. Super good.

Since I started with this company it was one problem after another, I only registered my dog because the shelter put the chip and used them, at the end of the 3 free months I called to enroll, immediately they charge my account with a product that I did not order, had to call to reverse, then they use my dog wrong name, finally I renewed for a year and three weeks after they are sending me emails telling me to renew, I replied the email few times, no response from them, called a couple of times they left me on hold, finally today this woman answers very unprofessionally and she can't find my payment, three weeks after I paid they did not registered the payment, I cannot imagen what will happen if I need their service, OMG... this is not a good company at all!

Nobody works here, not even sure it's a legit company. NOBODY answers the phone, NOBODY calls you back, NOBODY answers your emails, you have no idea if your pet Is even registered. DO NOT REGISTER YOUR PET. If you don't believe me, just call them

I logged in to renew my dog's registration and they had someone else's credit card info attached to me. Lord knows where my credit card info was attached.

DO NOT PAY FOR THIS SERVICE! THINK ABOUT IT.
Before buying, please ask yourself: what exact product or service is HOME AGAIN promising to provide you? A 1-800 phone number to call if your pet was run over by a car (to tell you where the nearest pet hospital is) and they also provide spam coupon emails to your email inbox.

Your pet's microchip will alwas be scanned if he ends up at a shelter. That will not change!

If the animal shelter / human society feels like calling you to tell you that your pet is there, they will. NOTHING will force them to contact you. Whether you PAY a monthly fee or NOT. The odds are the same: THEY WONT CALL YOU OR EMAIL YOU. It is up to the animal shelter to contact you, not HOME AGAIN.

I can't register my pet's numbers. The site says they don't exist. I can't get them on the phone either it's just a constant endless hold...I wonder if I wasted my money chipping my two cats...

I do not recommend this service as they have taken out my renewal fees and an extra 19.99 on the same day and no one can tell me why. I have called twice and they still have not refunded my money.

In 2018, my credit card information was fraudulently used to attempt to purchase video games with a Florida shipping address three days after I renewed my membership using the paper application supplied by my veterinarian. The credit card company recognized a difference in the Florida shipping and billing address and a out-of-character purchase, so canceled the transaction after calling me. (HomeAgain is located in Florida.) In 2019, my credit card information was stolen and used in three retail stores in Georgia and Florida. These transactions went through. After an investigation, my bank found the charges to be fraudulent. The issue was finally resolved nine months later.

It is my impression that HomeAgain, rather than devoting any effort to rooting out bad actors from their remittance department, is content to shrug and let the customer and bank battle through the fraud. (In one small act of good customer service, a supervisor did ask the last four digits of my credit card ostensibly to follow up.)

My strong recommendation is to send a money order, rather than to use a credit card or check to purchase membership.

When my cat did go missing, the missing poster HomeAgain sent was useless. Although a photo of my cat was on file, it was omitted from the poster. (My cat returned eventually several months later.)

My second strong recommendation is to bring the abysmal service of this company to the attention of your veterinarian.

How is it a service division of a multi-national pharmaceutical company can continually receive shockingly low ratings and still function without any attempt at improvement?

Horrible customer service. Do not trust them to find your pet but know they will double bill you and never answer their phone. Leaving messages is fruitless as well.

This was the vet's choice of chip registration not my own, and I jave been completely unable to register my pet's chip. Based on other reviews this seems to be the norm for this company.

For FOURTEEN years, I have been trying to register my two cats with these charlatans, but it has been a bureaucratic NIGHTMARE. Between the slobs at the shelter where I adopted my cats to these gasbags at Home Again, I have been given the run around that not even THE WORST government hellhole would put you through. And if you ask for accountability, some dork tells you that there's nothing they can do and that they "really don't want to do this with me!"

I order tags for new two German Shepherds. Twice, they said they reordered them in 3 months. They are lias and scumbags. Never use them.

I believe they have went out of business. No human interaction. No return calls. No computer update. No e-mails.

Great customer service, any one that finds my dog with the homeagain tag knows my dog is microchipped and can get her home as soon as possible.

A couple of days ago HomeAgain sent me an email, "We miss you, Darryl!" I thought, "How nice! A condolence note for Darryl, my beloved cat who recently died."

Wrong! HomeAgain didn't know Darryl had died. They came to me with their hand out for $22 for a subscription I don't need and won't buy. This is a company that does business with pet owners en masse, anonymously. Do they not realize that pets die? Why on earth would they put this headline on anything? They didn't miss Darryl -- they were trying to upsell me. Their past attempts failed, when Darryl was alive. This attempt is causing me to paper the internet with bad reviews on every site I can find.

I recommend browsing the reviews of HomeAgain everywhere before considering doing any business with them. The basic chip, once implanted by the shelter or vet, remains in their registry at no charge, connected to your information unless you change it.

When I read the reviews I saw story after story about services that never materialized. They will not help you find a lost pet. They will not help you find veterinary care that you couldn't already find on your own. They WILL try to take money out of your credit card after you've opted out of extra services that they charge for, but do not provide.

So as upset as I already was at losing my beloved pet to illness, this marketing contact from HomeAgain was just the jab in chest I needed to go after them, let the world know what a fraud they are.

I also have notified the local shelters I have dealt with that I will no longer accept any pet with HomeAgain implanted. This is the scam. Give the chips to shelters and other nonprofits, also to veterinary clinics. Once you register your information, HomeAgain has a huge database, which it uses not to help pets, but to market fraudulent extra-cost options to unwitting pet owners.

HomeAgain should be prosecuted and closed down. As a subsidiary of Merck and a $4.6 billion business on their own, their pockets are deep. So this is unlikely to happen. So all I can do is get the word out.

Vets and shelters, I will not accept any HomeAgain pets in my house. Don't chip them all until you ask first.

Homeagain onky want your money. Very rude customer service and if your dogends up missing that's your problem

2019 I purchased a HomeAgain chip through my vet for a new puppy. She's now 4 years old, the last 4 years they refuse to register the chip unless I pay them for their membership. I've tried to get this settled 12 times. Each time I'm that I have to pay for them to register the number. Tonight they told me to go register it with a different company. I explained that I purchased their chip & want them to do their job. (it is register with a couple of sites.). HomeAgain tried to say that I didn't pay for the chip I paid for it to be inserted. I spoke with the vet to confirm what was pd for so I know for fact that day I paid for vaccines, the chip, an office visit office. The insertion was covered just like the vaccines, I don't get free vaccines and just pay for the vet to insert the syringe. According to the vet they $25. Was the cost of the chip initial registration & the insertion. I was told today that they are no longer providing HomeAgain chips. This vet is a nationwide clinic & because of all the issues across the US between clients & HomeAgain all stemming from registrations, to forcing memberships/renewals, refunds, website and autopay over pay.

Over the years I've had pets with Avivd ID, AKC, 24PetWatch, Buddy I.D., Petlink, to name a few, Not one of these have ever tried to charge me to register the chip. They have all wanted me to join their membership which of course does cost.

2011 I adopted a cat from a shelter for my niece. They also inserted a HomeAgain chip. HomeAgain tried to do the same back then. Thank goodness I called the shelter manager and explained to them what HomeAgain was trying to do. They handled the problem with HomeAgain for me and the cat was registered by the end of the week. Unfortunately when my niece passed and brother tried to registered the cat to him HomeAgain listed the cat as deceased.

I HAVE TRIED TO CALL 3 TIMES AND BEEN ON HOLD FOREVER AND NO ONE EVER ANSWERS THE PHONE. I AM TRYING TO UPDATE MY CONTACT INFORMATION.