Since I started with this company it was one problem after another, I only registered my dog because the shelter put the chip and used them, at the end of the 3 free months I called to enroll, immediately they charge my account with a product that I did not order, had to call to reverse, then they use my dog wrong name, finally I renewed for a year and three weeks after they are sending me emails telling me to renew, I replied the email few times, no response from them, called a couple of times they left me on hold, finally today this woman answers very unprofessionally and she can't find my payment, three weeks after I paid they did not registered the payment, I cannot imagen what will happen if I need their service, OMG... this is not a good company at all!