HomeAgain

Poor customer service. When I renewed my service in February 2024 I also purchased a ID collar for my cat which I have never gotten. I called them in reference to this issue and was told I would receive an answer in 10 days regarding why I did not receive my collar, today I have heard nothing. I checked with a better Business bureau and they give this company an F rating and are not accredited by the better Business bureau. I will be taking my business elsewhere. I wish I would have known this prior to my purchase. No

For years they took an annual payment saying I had to pay an annual fee for the microchip to be readable. This was all a lie. For 16 years I paid the fee that was unnecessary and then when my dog passed, I had to try 5 different ways to cancel and it took weeks! This is a HORRIBLE company and if I could give them NEGATIVE starts, I certainly would. Would NEVER recommend. If this happened to you, you can join the class action lawsuit against them.

Does not answer phone. No return call. Why did my vet choose this company and now my dogs are stuck with their microchip? If I am unable to reach anyone for mundane reasons, what happens when I need them in an emergency. I would not use this company.

If you have an issue, sucks for you! They'll "consolidate your account" and say "the enhancement is taking longer than expected" for god knows how long instead of fixing the issue. The vet who registered my cats chip forgot 1 letter in my email, meaning my contact info is NOT correct, and they won't fix it. Say they can, but they won't. Had to create a new Yahoo account with the email so I have access to the account, not happy.

No need to call the number that they give you because they will not call you back. I have called several times waited for over 11 minutes each time to no avail. God forbid my dog get lost I would never be able to find him. Had I known this prior to having the chip install installed? I would never have done it if you enter the Chip number on their site, it says there is an error and they cannot find the chip.

Customer service is non existent. They do not respond however you contact them. You better off getting a collar with pets name and the owner's phone number on it. I am honestly surprised this company is still in business. If I could give it zero stars I would.

Home Again Pet Recovery is terrible to get in contact with. I have tried for 2 days to reach them as their website will not allow me to update data. I left a message 24 hours ago and have not gotten a reply nor did they update the information I requested to be updated.
I tired leaving another message just now but even my voice mail message tonight did not go through,.
It's time to renew and I am going to look for an alternative company.

I have been searching for my dog for years, they transferred ownership of my dog shortly after he was reported missing. Multiple calls and emails over the years as I was unable to renew his registration because within months they transferred ownership. They continue to tell me there's nothing they can do but put in a transfer request. Of course the people who have a stolen/lost pet are goi g to deny a transfer. Five years and I'm still trying to get my dog back and they could care less. I've provided multiple documents multiple photos proving ownership and they won't do anything about it. They won't own up to their mistake of transferring ownership. They even tried to tell me I had the wrong microchip number, but that my dog was still in the database as lost/stolen. Choose a different company, they don't care and they won't do anything to reunite you with your pet. If you already used them I suggest re chipping your pet with another company.

It is virtually IMPOSSIBLE to speak to an actual human! All you get is an automated recording saying "we are experiencing higher than normal call volume please leave a detailed message and we will call you back". No one ever calls back! God forbid a pet was actually missing or found …. No one would ever know because you can't get ahold of anyone! Absolutely by far the worst Microchip company! Home again should be called NeverAgain!

I have a dog who was surrendered to me with paperwork stating such. When I tried to transfer the microchip over I was told 2 to 4 days. Then a week later I was told 3 to 5 weeks... I'm still waiting 3 weeks later. It is such a run around that I will NEVER use home again for anything! Cannot recommend them at all!

Fraud alert! Had my cat chipped with HomeAgain. Been trying to register the chip for days with no success. Website does not work. Phone calling is horrible. Wait on-line for 20 minutes and then be told to leave a laundry list of information and the reason for the call and they will call you back. No call backs. Absolutely nothing. Don't waste your time with these people. The cat that needs to be registered is now lost. Thanks Home(Again)less Again!

It's been months since we adopted. The adoption place gave me all the info to call to set our pet up with Home Again. So that is what I've been doing for m o n t h s. And no one will ever answer the phone. I just sit on hold. I have called during the morning. No one answers. I have called during the afternoon. No one answers. I have called on the weekends. No one answers. I have called during the week, during the evening. No one will answer. So. Just completely pointless to have this service because well, no one ever answers. I am giving up. What a worthless company.

Today, out of the blue, I received a call from someone named Catherine (she refused to give me her last name) who claimed that someone wanted to adopt my dog (she provided the name of one of my dogs). I was flabbergasted and told her that I had no interest in giving my dog away and asked why she was even calling me. She was hostile and evasive. I have no idea why she called me but believe this is a scam. I reported this company to the FTC.

While I can appreciate a site that can help our pets I am extremely dissatisfied with their website and customer service. Our vet registered my dog during an appointment and told me to go to the site to complete registration, so I did. I went all the way to the "Check Out" process where it gave me a $0.00 balance. I thought it was odd that the site still required me to save a payment method on file. After completing the steps I thought I'd check my account and sure enough $24.99 was deducted from my account. I went back to the site and removed my payment payment and requested a refund since the site was not functioning properly. Not only are they non-responsive but the agent I spoke with was not efficient at all and said my refund was in processing. We're talking weeks ago now and no one is responding to my emails. After being ignored I decided to share my experience. I will update this review if my money is returned to me.
Update on 10/03/2023: Finally received the refund.

A week After I enrolled with verification, and email verification, I couldn't login. When trying to create a new account I couldn't because the chip number was already registered, account created because I had done that the previous week.
I called Customer Service. They kept telling me the chip didn't exist, that I wasn't registered/enrolled.
Absolutely worthless.

I have waited on hold for easily 2-3 hours collecitvely trying to get in touch with someone at HomeAgain. I just sit on hold with zero answer. I emailed customer service and NEVER received a response beyond the automated response indicating that my email had been received and they are "working to respond as quickly as possible" - that was a month ago and still no response. During the time I've been waiting for a response to my email though, I have received 2 emails indicating that I need to submit renewal fees for my 2 dogs. It appreciate the objective of this business but the implementation and customer service is so severely lacking that I would not trust them to help me if either or both of my dogs got lost.

Neighbor found a lost dog, I saw the post on facebook about the lost dog and the homeagain number and microchip. I called the number. I told the woman 3 times I was reporting a found dog, gave her the microchip number and she wanted to know more clearly what I was calling about - stupid! I finally just hung up. Hope the dog gets home.

Tried calling three days in a row with no one answering. On hold for 15 minutes each time. They are showing a different owner for my dog's microchip and there is no way to correct this without calling.

Do not do business with this company. Very unprofessional company. The supervisor Amanda acted like she had an attitude with me. I should have the attitude. Where's my receipt for my annual fee I paid on 4 days ago? I disputed this with my bank and getting my money back as soon as possible. This company must be $#*!ing crazy. I haven't been able to access my pet profile in months!

Auto-renewed despite my policy not being set for auto-renewal. They sent an email claiming that I'd have to renew to get some worthless "benefits" but charged me even though I didn't renew. Register your pets but don't give this organization any additional money. Calling them is a joy if you like long hold times.