HomeAdvisor (Powered by Angi)Reviews 2,163

I used them for a while but they changed a few things that were not cost affective for me. Told them that when I am ready I will be glad to call back. Since then, all I get is constant harassing calls from multiple reps with me telling them time over time to put me on the no call list. They continued to call and so here we are writing this review. I have recorded them over and over and have passed it on to my attorney where Im planning legal action. I understand that they wanna make a sale - I get that but to constantly call on a daily basis is pure harassment. Besides there are better places to market than Home Advisor--NEVER AGAIN, THE ABSOLUTE WORST!

We were one of the unlucky businesses to get suckered into a relationship with HomeAdvisor... HUGE MISTAKE. From day one the "leads they sent had nothing to do with the service we provide. We were calling and pausing our account every few days so that they could "review" the leads and correct them. After a month of going back and forth we finally got a hold of a supervisor who apologized for "all the inconvenience" and said we would be issued a full refund since they don't even have a category for the service we provide and that not only should we never have been signed up, we should never have been reassigned so many categories that had nothing to do with our service. Almost three weeks later and not a word and no refund. Today I call to see what the hold up is, only to be told that the request is "under review" and that it takes 7-14 day for the review process. When I remind them that it has been nearly three weeks I am told that weekends don't count and I should hear the results of the review via email within a few more days... then, IF APPROVED I should see a refund within 7- 14 days. SERIOUSLY? DO NOT USE HOMEADVISOR! The service may be a good one, but the company has terrible customer service practices and a policy of misrepresenting services.

Have been trying to end my subscription to Home Advisor have sent them an email back in February informing them I no longer want their service. Told them not to call me that everything must be done through emails. Had several calls, finally got an email from one of the customer care representatives telling me if I didn't cancel my subscription that they would send me 3 free leads. What a joke. Today I tried to email customer service again to see if my membership had been canceled. I received a response back that customer service no longer response to emails and that my email would not be read. If I had a issue I would have to talk to someone. So what now they don't do emails, sounds to me they don't want to have a paper trail.

This is how HomeAdvisor works. They want a yearly fee around 300. Then they send you leads that your automatically charged for. They send one lead to 3-4 different companies so your not the only one being charged. Out of 11 leads 3 of them were good ( got the job) the others didn't answer their phone, didn't go through, only wanted a bid, did it themselves. I asked for a refund because they were bad leads. Got one or two refunded, but the others they just said sorry for the problem, but still charged me. Pretty much a scam. Also don't even get me started with how many scam calls and text I get. It's ridiculous and unprofessional. I am a painter and window cleaner and some of the leads I get charged for are clients just wanting estimates. So I get charged to drive out to a clients house, give them a bid and end up not getting the job because they were wanting to see how much it is. Not okay.
Also I don't know who makes the decisions on how much a lead is, but it needs to be changed. I got a lead that cost 64 dollars in window cleaning and arrived at the house only to make 36 dollars. Wasting time and money. I'm done with HomeAdvisor.

Frank Brock *******679 called our commercial carpet/floor waxing business claiming he had 12 jobs in our area. Took our $287 membership fee, sent us a lead (which they charge for) for a 3 story WINDOW cleaning job. Corp office refuses to refund the money, they will not take our homeadvisor webpage down and have sold our phone and email to scammers. I got a group text from scammer including 18 other recipients who stated they also have been scammed by home advisor and cannot stop the spam and scammers.

I was told by Home Advisor that they would advertise my company under Water purification specialist, Under TDLR and TCEQ rules I'm qualified with my Water well driller and Pump Installer License in the state of Texas. However Home Advisor told me it would take a different license and that they can not and will not advertise as promised as they follow protocol unknown to regulations. However they insist that I pay a years worth of advertising and Leads that don't have anything to do with my Job description or Business. I have submitted all necessary paperwork to prove my Qualification to no avail with Home Advisor. DO NOT Advertise with this company as it will only cost you dearly and the leads do not work nor the advertisement. Now they sent me notices for collection although they have not produced anything but empty promises.

Fyi= this program is bad for everyone. You will never get a great company to come and work on your home as a home owner... GOOD CONTRACTORS DONT NEED this program nor do they want to be accociated. SO TAKE THAT WITH A GRAIN OF SALT. AS A HOME OWNER WHAT YOU WILL GET IS A BUNCH OF FIRST YEAR AND SECOND YEAR CONTRACTORS. No offense i was one until i decided the juice was not worth the squeeze. Being associated with them is like being a accomplice to murder. Ps sorry for spelling and caps i dont have time to change nor patients

I used Homeadvisor to look for contractors in Northwest Indiana to do some work at my house. I wanted an awning on the rear, some trees cut down, a generator, an addition and some cement work. Three tree guys contacted me, only one actually showed up in person to give a quote. He did a great job, the other two wouldn't return emails. Only one cement guy responded and he had horrible reviews. The awning company was horrible, left debris all over my yard, took several weeks to finish a job they said would be done in two days. The awning leaks and they didn't run it to the end of the house. Never got any responses for the addition. Two generator companies responded, only one showed up to give a quote. This company also said they did electrical work, when I contacted them to get a quote for electrical work, they never responded. A better name would be Home Illadvisor. I contacted homeadvisor about the reviews given to the companies that did bad work, they said they would investigate it and get back to me. They never did.

After reaching out to Home Advisor to check their prices we have been constantly harassed non stop every single week by a horrible agent! I have told him repeatedly we are not interested and to take us off the call list and today he did the same thing and he refused to stop asking why so I told him it was because he was a horrible agent with a bad attitude. He then started laughing and saying "Why? I just asked a question" so I told him I wanted to speak with a manager. He then started laughing again saying "whatever, you can totally talk to my manager but why?" so I told him because he has one of the worst f***ing attitudes of anybody I have ever talked to so I need to talk to a manager now. He once again laughed and said "what is the magic word". I admittedly blew up on him only to his enjoyment making him laugh saying that wasn't the right word and hung up and called corporate.

Home Advisor is a scam company. They advertise that they screen all contractors. They refered, Robert Giles, with North Texas Building and Remodeling Co. To us. After we were scammed out of $10.000 for the materials & Labor to rebuild our deck I called Home Advisor to file a complaint. They said that they would make a report and call me back. I did not hear back from them and I had to call them back 3 more times... each time they said that they were looking into it. The last time I talked to them they said North Texas Building and Remodeling was no longer in there system and there was nothing they could do! What a Joke!

After MONTHS of being chased by HomeAdvisor, I spoke to a couple of other contractors who gave relatively favorable input about HA, so I signed up the next time they called. In hind sight they were more interested in collecting the membership fee than providing qualifying leads in the area within which we perform work. Within about a day of signing up I received, and was charged for 5 leads that were nowhere near my work area. I called HA and asked for a credit, and I was told to call each lead, stay on the phone for at least 20 seconds, THEN call back and ask for a credit. During the next year I did not receive ONE SINGLE qualified lead, and with each email I received from HA I requested a refund. JUST TODAY I was told there is a 3-day cancellation period, but when I asked during the call about the 5 bad leads, I was told 'let me check on the procedure and get back to you'. I have a business to run and could not sit at a desk staring at the phone waiting for a return call. I continue to get calls and emails about an 'overdue balance' with HA and I've asked for detail in an email, but nothing ever comes - oh wait, more emails and phone calls from new people, but nothing about the refund I'd been asking for. ALL CONTRACTORS: DO NOT EVER SIGN UP WITH HOMEADVISOR!

WARNING!
IF YOU ARE A CONTRACTOR DO NOT USE THIS COMPANY! YOU WILL LOSE YOUR MONEY.

I had a guy call me for months trying to get me to sign up (Mr. Kenny Finning which I'm sure is his alias). After finally signing up against my better judgment from the poor reviews from contractors, I payed my initial start up fee of $287. I figured why not try it, could it really be that bad? Yes!

After making my payment to this thief, he completely ghosted me in regards to setting up the account which was supposed to be done 1 hour after my payment due to a background check they do.

After days of trying to chase him, I contacted Home Advisor which was helpful getting me started. I had two contacts, one being legit and the other not. I didn't get work from either. I contacted the woman that was in need of work but from a different field. We discussed her issue and got her to the correct source. I contacted Home Advisor and explained the information. I also was charged double the money for what they call an exact match, which I was told the woman went on the website and picked my name directly. Being that she chose my name it was doubled in price. I then contacted the false lead back to question her on how she got my information. She stated that she contacted Home Advisor and the connected her to me via phone. To find out that I have been lied to on multiple occasions in a month discusses me.

I only do work with honest people as I am about principal! FEEL FREE TO TRY THEM BUT GO WITH YOUR GUT. I SHOULD HAVE..

I am a contractor. I cancelled home advisor after one day of discovering that you cannot turn On and Off your account without it going into only three day delay. When I cancelled, the lady said it's done, but only to find out that the account is still under review. Dylan was not forthright in his presentation. There are other issues too considering the spend budget... You do not have as much control over it as you'd think abd it's no wonder why contactors complain of suddenly spending much more than they had imagined.. HA are liers and thieves. How about my refund? Where is it? They said there's still more people ahead of me and it can take 1 to 30 days. What does that tell you? My recourse for now is to go to various review sites and express my words. How can a company operate with such low standards, though?

This is a company of thieves! I have cancelled my account NUMEROUS times and it keeps getting reactivated WITHOUT my consent. They have NEVER granted me a refund for all the charges they do without my consent. I have had enough. If you are planning on getting a subscription with homeadvisors I recommend you to THINK TWICE, because they do not take a "no" as an answer when you want to cancel your subscription. They are sneaky in the way the speak, they are dishonest, and they have taken a lot of my money for a service I'm not getting nor I want!

I had to cancel my membership with Home Advisor in less than a month. I was told that I would be notified of a match (to a potential customer) then I had to call them to discuss the job and make the sale. I knew I would be charged for each lead whether it turned into a job or not. What they lied about, is that I never got to call ANY of the leads. The phone number they send you is to their call center and every lead has a different "extension". You make the call put in the extension and EVERY SINGLE ONE had a recording that the number was not available so I left messages. Then, I sent texts, then emails. I never got returned calls. I complained to customer service and was told that they would change the settings so I wouldn't have to go through the call center and I would get their actual phone numbers so I can call the lead directly. That was another lie. Multiple leads later with the same results, I called to complain again. I was told the same thing. As it turned out, it was a lie again. I got two leads the next day which went exactly as all the others. I called to cancel the membership again and got the same manager. She hung up on me. I called right back and asked for her specifically and she wouldn't get on the phone. I left a message to cancel my account and told them that I was calling my credit card company to dispute the charges and that I wouldn't pay them a dime. I called the CC company and was told that they have had to do research on HA because they are getting multiple calls like mine. Finally another person called from HA because I responded to an email survey of theirs with one star and that it was an awful company. I told her I would not be paying for a service that I did not receive. She said it will be forwarded to a collections agency.

I have used Home Advisor a few times with mixed results in satisfaction with who they recommended. One person came unprepared with the tools he would need for tree trimming and asked to borrow mine. He also relieved himself in a bush in my front yard.
I used a appliance repair company. When I found out the outrageous price to fix a appliance I told him I'd do it my self. He then still charged me close to $100.00 for " traveling fees". With the help of YouTube I did the repair for 75% percent less then what he wanted but was still at a $100.00 loss to pay someone who just drove his repair truck to my house. HomeAdvisor would not post my review because they said I didn't use the repair service.