HomeAdvisor (Powered by Angi)Reviews 2,163

What this company does can not be legal.

It maybe good for the homeowner but I think if you talk with any contractor it would be a different story.
They will send out three or more contractors to a home owner and never letting these them know that we are paying crazy amounts of money to these scammers.
They lead them to believe that everything is FREE.

They have literally taken over the Internet so that the small guy has no choice but to go through them. Then we pay anywhere from $75.00- $150.00 and may never even be able to reach anyone.

From what I understand, they are under a class action lawsuit of some kind.

From all the money charged to contractors from deceptive practice, they will be able to pay for skilled and crooked representation.

This could just go on and on, but just go to youtube to see much more about the unscrupulous practices of Home Advisor.

I have been trying for almost 18 months to get back $493 in lead fees. We signed up with HA 2 weeks prior to Hurricane Harvey and had not received any leads up to that point. Late Saturday night when Houston started to flood, we started having set appointment emails coming in. I called customer service to "turn us off" due to the catastrophic events taking place with ABSOLUTELY no means to making these appointments the next day since the city was flooded. Guess what... their offices are open ONLY 8-5 M-F! The offer no support after normal business hours. They told me on Monday that I "should have" logged in to our account to turn off our leads. Problem was, the login information was not available. So here we are almost 18 months later and they still have my $493! They credited the lead fees back to my account to apply to future leads, but will not refund the money. I have talked to supervisors... no luck. This company is horrible, lacks customer service, will not take "no" for an answer when they make yet another sales pitch to get you back on the program, they are not a good "partner" to use their term. Save your money and yourself the headache by staying far, far, far way from Home Advisor.

I have been with Home Advisor for years! It did work sometimes but most leads are duds. I call my leads as fast as I can and many times if they even answer the phone they have hired someone else or are price shopping. I also suspect many of these leads are not getting to my phone quickly. This company has cost me hundreds of dollars every month with very little return. I think I need to quit this company they are about to break me! The cost for these leads keep going up and up! Something is not right!

This company needs to be exposed for their crookedness! They should also be sued!

When our sprinkler system zone controls, after 20 plus years of service, finally broke down, I contacted Home Advisor. Within minutes, literally, I received a call from AFFORDABLE SERVICES. I would be remiss, indeed, were I not to being to your personal attention the professionally excellent service I received from Mark, their technician. He was knowledgeable, courteous and made a concerted and successful effort to correct the problem. This was my first use of Home Advisor referrals but as a direct result of my experience with AFFORDABLE SERVICES, it certainly won't be my last.

Don't waster your money with them, they will rip you off no matter what.
They'll sell you information of people that will never pick up their phone, nor will never respond to your email, that means that whatever home advisor charged your credit card for a potentially new client means that you'll never get that in return.
It's a SCAM!
I spent more then $10k with those liars and got almost nothing in return, when you call their customer service they'll just tell you that they going to investigate about that person that won't pick up the phone, and then you'll get an email saying that you're ineligible for credit, to make a long story short it's bull$#*!

Of the leads I have received, a high percentage of leads can not be reached. At first I thought it was strange a consumer would go to the trouble of submitting a request then not be available, by any means. I am beginning to think I am receiving leads that are made up by HomeAdvisor.
When I have called them out on some of these to seek a credit, I seldom get the results I expect.
To be fair, I have received a few leads that have been legitimate and I have sold many of those, but this is nearly outweighed by the cost of the bogus ones. In my opinion, my association with HomeAdvisor is not sufficiently profitable.

We are a smaller family owned company and they are miserable to deal with if you are not able to babysit them charging you. If I had been able to monitor every single charge made on our five cards attached to our CC's then I would have noticed that we had been charged inappropriately over $500 the past three months. I just assumed they would be doing what is right by the contractor. The app they have does not allow you to cancel your account, and when it comes to trying to get them on the phone as a contractor... GOOD LUCK! Been holding almost 30 minutes and still havent been able to speak with anyone.

Customers looking for professionals do not understand, when you put in a home advisor request it is sent to 3 or so contractors (that home advisor is charging now 30+ dollars per contractor). The contractor is under HUGE pressure to be constantly attached to his phone and answering leas instead of actually focusing on his product.

Well, evidently home advisor really doesn't provide advise and referrals on service professionals. The minute you have a bad experience they are very quick to point out that they only do back ground checks, etc. and really don't do anything to vet their recommended "professionals" before referring them. Luckily my wife realized the guy was a complete joke and had no idea what he was doing. She told him to leave before it cost us more than just the minimum service call amount. Despite all of the details about the lack of knowledge from the service person and the fact that she kept correcting him about his job, Home Advisor will only do anything about this if their was either an incident or damage during the visit. Referring someone that actually knows nothing about what they are their to do doesn't qualify with Home Advisor as a problem.

As a contractor I know companies like Home Advisor will try to get us to join their network.
I listened to what they had to offer and we were just not interested.
After that it has been nothing but harassment for over a year.
Every time I update the so called sign up page which I never did which allows contractors to change certain notifications, the agent just goes in and changes it back to what he wants.
I've sent emails replying back stating to remove me from their list permanently but again here come the emails.
Home Advisor needs to take a class in respect and the word NO, NO really does mean NO.

First they tell you you will only be charged when you contact a customer not true. Then they give you the opportunity to get a credit for the lead if it is the wrong service, never contacted the customer, ect. But they have to approve it and they don't. They tell you, you can set the lead limit but it is never set. So I signed up to spend $500 a month and ended up spending $500 a week. Most of the people I called said they never asked to be called. Some people said they had never even heard of home advisor and were upset that I was calling them. I contacted the sales person, manager and customer service numerous times to get solutions to my problems. Never heard back. To make matters worse when you leave home advisor they sell your phone numbers and you get flooded with scam email, phones calls and texts. THIS WAS THE WORST BUSINESS DECISION EVER.

Our company signed up in Feb 2018. Leads were ok at best right from the start. Probably 2 or 3 out of 10 leads were people you could actually speak to. The rest are absolutely ridiculous. Common comments from leads we called were, " I didn't ask for someone to call me." or "How did you get my number" or "I can't afford any repairs to my home." or "I thought I was calling Home Depot." The most recent bad leads were enough to push me over the edge. An adult chat line phone number was provided instead of a real number from a real customer needing a service. Had another homeowner say he didn't need anything and he was located near Niagara Falls. We are in Louisiana. Why should I be charged for this lead? Many leads never answer, don't return messages or emails, phone number is disconnected, already had the service completed (then why am I just now getting the lead), or it is people entering other people's information as a prank. Who has time for this? Had a customer tell me "Oh baby I can't afford a repair or a roof" Had another one say "Do you offer a free roof program." WTF! I have wasted more of my life calling or doing the live chat with Home Advisor to get credit for the bogus leads only to be told "Yeah I am sorry the lead didn't work out for you but that does not meet our requirements to give you a credit. So let me get this straight Home Advisor. You send me a lead. I call it twice (two consecutive days like you require) with no answer or communication with the homeowner at all. One of YOUR reasons for giving a credit is not able to make contact with homeowner but you still refuse to give me a credit for the lead. I agree with other contractors that Home Advisor is making a small fortune ripping the hard working man and women off by sending fake leads. I even accused them of this the last time I called for credit and to no surprise the employee made no comment. Didn't deny it either. Save your money hard working business owners. You have been warned.

I own a small HVAC business and was looking for some additional ways to build my customer base. Through email solicitation I decided to give HomeAdvisor a call. Salesperson Chris Armstrong signed me up on that one call with a $280 annual "membership" and stated that we can cancel any time if not happy! Leads started to come in at around $26 per lead and the first 3 customers told me that they never requested anyone to call, nor do they have a need for HVAC service. One lady told me that she lives in another state! The rest of the phone numbers (about 4) would drop the call when dialed or not answer at all. After 9 fake leads, time spent on the phones trying to contact the potential customers, frustration among my office staff, I decided to cancel the "membership" and asked the accounts retention rep. Mrs. Perrington to refund my money. She stated that I am 1 day late and there will be no refunds of any kind!
STAY AWAY or YOU MAY LOSE YOUR HARD EARNED MONEY!
***********TOTAL SCAM************

I have been a contractor on Home Advisor. I would say 80% of the leads you receive and have to pay for don't answer or call back. 19% that answer say their information was stolen, that they never signed up to receive any calls, and that it is a scam! Usually they are extremely upset to be getting called. That leads us to the 1% that might actually need work done. I wonder where Home Advisor gets peoples information? It's not right if they are actually stealing homeowners' information so that we the contractors have to pay for a lead.