HomeAdvisor (Powered by Angi)Reviews 2,163

Home Advisor is unreasonable and unwilling to resolve any complaints.
Home Advisor representatives, Henry Knauer, offered 2 free leads, Josh Lent, offered
3 free leads and Betty, a supervisor in their Business Customer Care Department
Offer 5 free leads. My company was then charged for the leads, which is
Apparently the scam Home Advisor runs, then charges you for the leads. When you
Dispute the charges, the organization refuses to refund them. They hit my
Company for over $700.00 in unauthorized charges.

I am told all of my conversations with HomeAdvisor have
Been recorded. This is public notification for HomeAdvisor to maintain all recordings
In anticipation of future litigation.

I hired Shine Home Cleaning services in Utah and it was very dissapointing. I broke my leg and I needed help cleaning my home, so I checked Home Advisors in the hope that I can find the right help. The reviews looked legit, however Shine Home Cleaning services from Utah were expensive $385 for a deep home cleaning and $150 for a bi-weekly cleaning, not up to par, argumentative when I showed what they need to do better next time, no show as per schedule, broke a blind and put it together with clear tape to hide it, while they pushed to give them my home keys to clean when I was not home (which I found it awkard). Then I found out that friends can fake services and write reviews. From now on I will go with cleaning services companies and not use Home Advisors as I can't trust the companies they list on their website.

As a contractor this site is horrible. The leads are damn near useless. That is largely due to the fact that Homeadvisor takes absolutely not interest in educating the customer. They simply want a quick turn around to charge contractors for leads. People by and large have no idea - specifically - of what they are looking for so something like switching out a toilet is remodel lead. Nor does Homeadvisor let them know that the requests for a response go out immediately. So the customer is floored when they are inundated with 5-10 contractors calling at 10pm at night! Or when the customer is just curious to get prices for a future project and they are budgeting we receive no revenue yet still have to pay for leads... at least that is the case with plumbers.
On the customer side of things: I know plenty of people that go to the website and search for roofers or curtain repairs and they don't get any response back from contractors. The site is less than useless on both sides of the equation.

Joined this company thinking have some leads would fill in the slow periods between jobs. But it turned out, my slow periods were being consumed by have to call them for credits on leads that were not creditable. Being on hold for 30 to 60 minutes or more. They did not care if the customer not answer the phone, or suprise a contractor is calling "i did not want to hire anyone, just a price", or no response form customer at all.
Garbage leads and only lies for the sales people and customner service
I spent way to much money for leads that were garbage, stay away from this company.
Sooner or later it will all catch up with them.

The promises Home advisor makes seem too good to be true. They are! We paid over $900 over the course of two months. We received close to 20 leads, even with our leads turned off. Out of all these leads only 2 led to an actual estimate. The rest of the leads either never answered/replied or were totally irrelevant to the kind of work our company does. I. e. Someone wanting us to TEACH them how to build their own shower. At first we flagged these and got the lead fees credited back to our. However, after the 3rd return of fees Home Advisor got greedy and refused to the reimburse for the rest of the obviously counterfeit leads. Despite us following their guidelines calling, emailing, and texting the customer as instructed. This website is a scam and huge waste of money.

We signed up with Home Advisor to receive leads for our Green Cleaning Company. We were told that we will be charged for the leads that accepted our inquiry. The leads kept coming but they never answered when we called them to get their business.
Then came the credit card bill. 1543. 00 in 3 weeks for leads we did not get. I spoke to customer service and followed up with an email. That was 5 days ago and still no resolution. Place an ad in your local paper, canvass the neighborhood and talk to real people. That's my advice!

As a contractor we only used this service to generate leads for less then 2 months in which time they seemed to drain our pocketbook! The worst ROI we have ever experienced and we have been in business for over 25 years.
Leads turned out to be false, no refunds have ever been issued, complete run around when asking for management. Was basically told we don't need your business we tried to get answers to our questions. Now as of today they are threatening to send us to collections because I stopped payment for services not provided. I wish we had taken a more comprehensive research review approach before we had signed up with them. Total Scam Company and their reviews prove this, not to mention law suits pending. AVOID

We are a small business, we thought if we used a site like HomeAdvisor, it would help grow our company. Unfortunately, it only put us in the poor house. HomeAdvisor states they send the business leads to potential customers, however what they truly do is charge the card you have given them regardless if you have accepted the lead or not. They have sneaky ways of charging your card as well. They text or email you with a lead and if you don't respond within a very short-period of time the lead disappears, as does the money from your account.
When you call to place the leads on hold, they may or may not do so and they will continue to charge your card, even if you don't accept the leads. When you call to complain, they do nothing.
The sales tactics are more like SCARE tactics. They say things like, "I have a buddy that uses our business and he's doing really well", "we don't understand why you aren't getting business". We have been so specific about our location of business, and they continue to ignore. We explain that it doesn't make good business sense to do bids 100 miles away from our location, and they continue to ignore.
We canceled our service with Home Advisor and will encourage other small business to do the same. Word or Mouth, Placing ads in the local paper seems to work better than this rip off company!

No one is telling the contractors signing up that you have to be defending your wallet from the HomeAdvisor when they'll sneak a lead or few and charge, charge when you're not watching.
They entire business setup is about them to be able to sneak a lead once you sign up:
1. You will not be able to suspend a lead flow indefinitely.
2. You can only suspend a a lead flow for 2 days on your mobile device.
3. You'll have to do it on a regular computer to suspend for more than 2 days (maximum 30 days).
4. You'll have to call in during their business hours to suspend the leads for up to 90 days and wait for the supervisor to approve it (!).
5. No human in the the company will
Be able to issue a credit - computer decides for you and for them.

Once again a Good business idea has been ruined by a corporate greed...
Time to find an honest lead generation company.

I put my leads on hold, because I was being charged for a lot of false leads.
For example, a phone number would be given, and the "customer" wouldn't know what we were even calling for. Or, we would be charged for a "lead", and the "customer" was only SHOPPING AROUND. All the leads cost money, on top of the membership fee.
I was still being charged, even though our leads were on hold, so I cancelled our membership.
All around, HomeAdvisor was a pain to deal with, and stressful.
As a busy business owner, I expect more for my money, then chasing false leads around. Disappointing to have pay an unreliable company to "promote" my business.

Talking to HomeAdvisor's was the worse decision that we have made in over 20 years in business. Their sales tactics are overbearing, anything that they say can not be trusted, they begin sending you sales leads before you sign up for the service and then expect you to pay for the lead, even though they are false and not in an area that you work. If you cancel, beware, their collections tactics are worse than their sales tactics. They will not listen and threaten to ruin your credit if you do not pay any outstanding balance. The threats do not stop. Do not even consider using their service if you value your business. Find other ways to seek and obtain new business, anything is better than HomeAdvisor's. I would gladly participate in a class action lawsuit against them.