HomeAdvisor (Powered by Angi)Reviews 8,482

Obviously they are not screening anyone and just letting any jerk on their site. Had a real bad experience with one of their pool service people. I would NOT recommend you find someone on their site. You should search yelp.com and find someone from their site because you can look at the real story about a contractor. The contractor on homeadvisor.com had a real bad rating from multiple people and they had him as a customer. Bad to visit that site.

I have been using HomeAdvisor for over 3 years now with a monthly budget of over $5000. 00. As of the past 4 months the quality of HomeAdvisor's leads have gone down the drain! The process used to be someone who was interested would go to the HomeAdvisor site and fill out a form, the information would be then sent to several contractors and it was good! But as I said over the last few months the amount of garbage leads I have got from them is unreal, from customers who were not even on the homeadvisor site to people who were just shopping for materials and clicked on a discount banner! They bought out Angies list and have gone to dirty tactics to receiving leads and pass them on to you... I spend hours a week working on battling Homeadvisor for refunds on these garbage leads!

HomeAdvisor will not publish reviews of the contractors that stood you up because you do not hire them. They will make recommendations and even if you don't request a quote, they will sell your request/contact information to the contractor as a lead. Then contractor will solicit and contact you anyway. If they stand you up - they wont publish your review of them because you didn't hire the contractor. HomeAdvisor could care less that other homeowners know about missed appointments in the reviews or homeowners taking off of work and waiting because none of these other homeowners are customers of HomeAdvisor either- THE CONTRACTOR IS THEIR CUSTOMER. This feels like a scam. Yelp is better.

I have incorporated both home advisor and thumbtack with my yellow pages ad and my web site I personally designed. I have been a painting contractor for many years. And I can tell you personally I get more jobs through home advisor than any thing else including word of mouth.On the few occasions when I had a problem with home advisor each time they corrected the mistake. In any business your going to have to spend money to make money. And I certainly don't mind spending 50 or 60 bucks on a lead when the majority of the jobs I bid far exceed 4 or 5 thousand bucks. Maybe home advisor simply isn't for every contractor. But for me personally it's been the best business decision I've ever made. I think more home owners want to know that the person working on their home is screened. Most advertising agencies do not do this. Including the yellow pages and I've been using them for over 25 years.If you start using home advisor be patient they want your business just as much as you need theirs. Thanks for your time. Dean USMC

Got a call from a home advisor "handyman" that promised he was the one to do all of the little household job's I couldn't,, he came, he looked, he was conquered! Either he didn't know how to sand and paint, or replace rollers on my patio door (which I'm sure is the case) or he felt it beneath him said it would take him a few days to work up an estimate LOL to replace smoke alarm batteries replace flood lights and my 2 doors. It's been 3 weeks now and thank God he never called back!

As a business, I would NEVER recommend HomeAdvisor to anyone! The "live" help is a joke. They NEVER provide the help needed. Oh, there's been the rare case that one of them actually READS what I post and is MOTIVATED to DO something about my problem. Most of the time they provide some canned response, or push off your needs to another department. The leads that we receive are also useless. Even when they automatically connect you with a customer, there's hardly ever a response, but you still have to pay for the lead! They also don't provide customer's with enough job options, so we end up paying an outrageous amount for a lead that selects "upgrade panel or wiring" but then find out that's not even the service they want, or it's a service we don't provide. And forget about getting credits for these leads in a timely manner. It takes days, and even then, most of my requests are refused... unless it's a duplicate lead. They don't care if someone puts in a request, and then has their friend do the same thing. We get charged for BOTH because they come under different names... ugh! If If I could cancel our membership, I would have already done so WEEKS ago, but it's not my call, so here we are. If you're someone who likes frustration and throwing A LOT of money away on mediocre leads, then HomeAdvisor is PERFECT for you!

We joined HomeAdvisor about a month ago. When we joined we were told about "leads" and that they were optional or we could just pay a annual fee and be on their site. "Leads" are potential jobs that are sent to 3 or 4 professionals. Each professional is charged for each lead whether you win the job or not. The fee ranges from $12 to $30. Per lead.
When we signed up we were told that the lead was sent to 1-2 professionals and we did not have to take leads, Not true! Leads are required, you can only temporarily suspend them and your fee is deducted automatically. We received 4 leads within 24 hours, 2 were not legit and were charged for the leads. We have also been charged for leads when our leads were suspended.
I have contacted Tim at HomeAdvisor 3 times in the last week to address this issue and he has NOT returned my calls. In his voice mail recording he states that he'll return the call within 24 hours. Not true.
Lastly if you cancel your account you don't get any kind of a refund.
Do Not sign up with this money hungry, dishonest company!

Tried it for 2 months and then tried to cancel. I could never get a customer service rep on the phone (called 3 times with over a 45 min wait time each call). I kept "pausing my leads", a service they offer online but you can only pause them for 2 weeks. After that two week period you will get slammed with leads back to back while frantically trying to pause them again and sit on hold for 45 min to try and cancel your service. Total waste of $1300 and a complete scam.

Patrick Goff told me put some pictures up, Make the page your own, and most importantly get reviews posted. I haven't paid for leads since i started up and its three months later and I've gotten ten thousand dollars worth of work just from them in that time. While Patrick is gold the majority of the rest of the customer service is garbage. It is frustrating at times and tough to understand how it works at first and really aggravating dealing with most of their customer service when you need them (luckily i just call patrick directly). Get them reviews and you will get that money. Most people expect (just like i did in the beginning) that when you sign up for it that its gonna be easier than it really is to win leads when paying for them. Focus on getting good reviews from previous customers or new customers. Adding a couple before and after photos to your page. AND NOT BUYING LEADS and you will be surprised when the phone starts ringing.

I needed a painter quickly and filled out the Home Advisor questionnaire stating I needed someone within a week, and that I wished to pay by credit card. They referred only one painter, a local company with good reviews and a website. The calendar showed openings from the following Monday on. It was unclear if they would come first for an estimate or just come, give a price, and if OK would do the job, which was not a huge job, but would become a large job which could mostly be scheduled later. From then on it was a mess because of lack of communication. As a result, we almost did not have a painter at the appointed time, even though we spent hours taking down items from wall and preparing. On top of that, they required a check, which we were not prepared for. The problem with not making it clear that company would not take a credit card was also a huge problem. The lack of clarity from Home Advisor and the fact that they referred someone that did not actually have anyone available for the time we needed, deserves a low rating to Home Advisor.

I come on to the site looking to have my roof looked at for leaks and got a call in just a few minutes from a young man from Triv construction letting me know they could meet me at 9 am sharp and when I told him he would have to bring all the paper work { state license, insurance, workmen's comp etc} with him he told me " no problem " well they came on time, nice new truck, and all paper work, within 10 minutes found several problems, took pictures, went over how they were going to proceed. They did a fine through job at what I thought was a reasonable price, all 3 men were polite and professional and I highly recommend this fine family owned company

I had an issue with a fireplace fan that stopped working. I used Home Advisor for a repairman. He was supposedly top rated. He came out and cleaned and re-lubed my fan and charged me $175.00. Within one week the fan stopped working. After two weeks of leaving phone messages, with no response, I contacted a local fireplace who who referred me to their repairman. He came out and said these fans cannot be repaired, but must be replaced. He charged me $75 plus the cost of the fan ($90). I would never use Home Advisor, but would, instead call a local company for referrals.