The company exhibits a mixed reputation, with notable strengths in customer satisfaction when it comes to specific contractors and service providers, who are often praised for professionalism and quality work. However, significant concerns arise regarding the lead generation service, with numerous customers expressing frustration over poor-quality leads, lack of refunds for invalid contacts, and overwhelming solicitations. Many reviews indicate a decline in service quality following the merger with Angie's List, leading to a perception of the company as unreliable. Overall, while individual service experiences can be positive, systemic issues with lead handling and customer support remain prevalent.
This summary is generated by AI, based on text from customer reviews
Home advisor recommended JB Contractor to come to my house and look at my sprinkler system. JB stood me up twice and when I wanted to leave a bad review. Home advisor told me they are not going to post it to the public because no services were done. I wasted an entire Saturday and Thursday afternoon eating for JB contractors to show up and home advisor wouldnt let me post a negative review. I would never do business with either again or attempt to do business I should say.
Homewood visor made all kinds of promises to get my $400 start up fee and then categorize me as the wrong category and refused to put me in the right category I will not do business with a company that makes promises and does not keep them! If youre smart youll stay far away from this company currently have a lawsuit if youre smart youll stay far away from this company currently have a lawsuit against them spiked say to California against them by the state of California
I own an 18 year old general contracting company. I tried HomeAdvisor on 2 different occasions all they did was charge my credit card $800 for Leads THAT WERE NOT REAL and went to peoples voicemails and never got a call back I canceled my account with them. I also own an 8 year old Air Conditioning business they did the exact same thing to me 2 times on the Air Conditioning business. DO NOT GIVE HOMEADVISOR YOUR MONEY THEY ARE A FRAUD! I gave them 3 chances and its the same thing every time. They Don't want to Refund your money either.
1st. Told me hundreds of customers awaited... got 6 in 2 months. None of which were useful
2nd. Requested credits... denied...
Basically it cost me about 60o bucks to figure out that they suck, and dont give a good god damn about anything but your money
Will not leave me alone... they call and harass me, when I tell them I'm not interested they get very rude and say I must not believe in advertising my business and so on... would never do any kind of business with these people...
Today my roof repair was completed. I can't say enough wonderful things about TBRC Roofing. Mike and Tyler were totally professional and very polite. The job was completed in a very timely manner ( day and a half). They also were very considerate of my budget. Thank you so much for a job well done.
Linda Kuntzman
I called to close my account after reading all the bad things they can do (use your name to sell leads, and charging for non closed leads) so I wanted to close my account. They then got mad and started saying how I wont make money, I don't know what I'm talking about, etc. Unprofessional company and these reviews show it!
I hired Jeff Nickell of JSN Restoration & Remodeling to perform construction work related to the safety of my family based upon a 5 star rating from HomeAdvisor. HomeAdvisor recommended JSN Restoration & Remodeling for my work project.
Jeff Nickell and I agreed upon a work proposal that he presented to me. I had to wait for a month before he could start the job, he told me. The day before the job was scheduled to be done, Jeff Nickell called me up and cancelled the job. He told me he was going out of town on family business and would get back to me the following week. He also told me that he would have his subcontractors call me to schedule the work he agreed to perform. Jeff Nickell never contacted me again, his subcontractors never contacted me and I was left holding the bag with a viga beam that supported my roof cracking and in jeopardy of collapsing, potentially causing injury or worse to my family and anyone visiting my home. I submitted a review to HomeAdvisor reflecting these facts and Home Advisor removed it from their site because I hadn't given Jeff Nickell any money yet. How could I give him money when he never showed up to do the job? HomeAdvisor is a self-serving business that has total disregard for the welfare of the gullible public that relies upon their advice for their hiring decisions. Home Advisor CANNOT BE TRUSTED.
The have you set up a membership and charge almost $300 for a year and then turn around and charge you for every lead they give you and take hundreds from your account even if you've just started your small business. But of course they DO NOT tell you that at the beginning. The leads they give you, don't even know that they charge and when you tell them they say they had no clue and will never call HomeAdvisor again. Their customer service is very unprofessional, it is the WORST! They are never willing to credit you even after you make several attempts to the customer or if the customer cancels and is not interested. If you're interested in a contractor, do not deal with HomeAdvisor they charge us contractors for you!
HomeAdvisor essentially pushed Hiller on me for my electric project, even though others were rated higher. HomeAdvisor called me and connected me to Hiller. Hiller tech was almost two hours late and charged a lot for the job. I would never consult HomeAdvisor again or use Hiller.
DO NOT USE HomeAdvisor PRO. They lie and help themselves to your money. We signed up for this service in February. We were sold by a girl named Olivia, we were under the impression we would be working directly with her.
We were surprised when we were directed to an 800 number where we were on hold for an HOUR and fifteen minutes before talking to a person about the charges on our account. Olivia had told us we would only receive leads from verified homeowners and the cost was normally $60 dependant on the service.
We set up our account and the leads we received were not real. We had numbers that were wrong, services we didn't offer, and locations we didn't reach. We even had a lead, that when Googled, was DEAD. The leads were also $100+!
We tried to cancel after a month and the guy said he'd give us a refund and give us five free leads. He told us they were starting a new "opportunity" service where we only accept the leads we're interested in and are charged when the homeowner accepts the match. We thought it sounded a bit better so we stuck it out.
We just discovered our card has been charged for leads we didn't even get! I called customer service and this "lovely" gal named Brandi told us she was the supervisor and as high as we could go. She kept interrupting me and wouldn't listen to a thing I said when I tried to explain that we shouldn't have had our card charged. She kept saying they don't refund leads and they don't guarantee them and we should know that. She told us if we didn't want to be charged we should turn our leads off. They have been off for months! She refused to do anything even when we said we wanted to close our account.
We've started disputes with our credit card company and will be looking into all avenues to prevent this corrupt business from stealing from any other small business owners.
These people prey on small business that are starting up in less then 3 weeks I was robbed out of 2000 or more dollars when I called customer service and employee yelled at me and told me that I agreed which I did not agree to be scammed and receive false leads they only care about u when they are trying to get business
Home Advisor is a scam. My sales rep never told me i would get billed for every lead they send to you. BY TEXT EMAIL OR PHONE, whether they are a match or not or if a customer has mis labeled their request for a service. My Sales rep Diana Lobo never told me this. I recorded all her phone calls and all my calls with other staff at home advisor. Make a note you have 3 YES just 3 days to cancel your subscription and get your money back. Home advisor wanted to charge me 91.00 for a lead to plug in a HDMI cable from a customer, How do i charge the customer 200.00 to do that. I wouldn't feel morally right charging 200.00 to plug in a HDMI cable. If you are thinking of joining Home advisor as a pro. DONT.
If you are a Pro who has been duped by Home Advisor with misinformation and outrageous fees and would like to start a class action lawsuit against them send me your contact info and lets get them! Ross Daisomont *******@live.com
I gave home advisor a shot and did use one of the companies through their website. The guy I hired did a good job. The problem was with home advisor constantly calling me afterwards. I explained I dont want a call as IM busy. If they want a review, email me, dont keep calling. I finally got pised off at one lady who told me "its in our terms of service" so we call call you. I told her thats good to know because Im never using home advisor again.
Tried this site to help find a company to do a bathroom remodel. I had 3 companies come and and picked one. The job was done with such poor quality I'm not sure how HomeAdvisor decides who to send. I thought they had some way for determining quality. But they don't and they don't get involved once the job starts. On my next project I used friends and family word of mouth and had much better results.
Be aware and look at all the reviews, they tell you things you want to hear. There really is no point is giving this scam artist money as the jobs you get you will either have to work them to pay off the leads not profit and that is if you are lucky enough to even land a lead. STAY AWAY FROM THIS SCAM ARTIS.
Tried to sign up with HomeAdvisor and they advised me because of my last name I cannot sign up with them because people with my same last name owes them money I can pass any background check I'm license my business can pass any credit check but they said it's because of my last name I think that's very discriminating
The quality they screen for and provide is a joke. Home Depot labor would have been better. I could have given power tools to monkeys and got the same results.
CONTRACTORS BEWARE! I signed up with HomeAdvisor after multiple predatory phone calls FROM THEM. I was ignorant and didn't read about them. It cost me $250.00 to sign up and I was billed $575.00 for leads that I never contacted. I found out after 4 weeks that they were billing me each time they texted, regardless if the job is a match for my company. I'm out $815.00 and didn't get a single job. If I had wait till next month to call them I'd be out another $1000. 00 minimum. THIS IS A SCAM!
Answer: We had a similar experience when first trying Home advisor out. They kept taking money out of our account arbitrarily. I finally had to file stop payment forms at my bank. Then they threatened us with extra fees unless we "settled" our account. We have strict DTPA laws (deceptive trade practice act) in our state. I advised we complain to our Attorney General about this. I think home advisor should be banned in our state because of this fraud.
Answer: I didn't, they have been blowing my phone up for 6 month's now and now they act like thier desperate for me to sign with them. I have absolutely no want or will i ever sign with them after i have heard what thier doing to contractors who have a contract with them. I just signed with a family owned reality company and even they told me not to sign and even when i tell home advisor i don't want thier business they ignore my request and still call and now they act like thier a home owner requesting painting but once i get to asking where they live or information all of a sudden I'm being told to do a background check and i sign up for free! But i have to pay a percentage of my leads or size of job something of that nature where i pay them for a no guarantee of work as i see it. I can't trust handing money to a company that's being deceitful in a phone call off the rip! Just be careful i don't hear good thing's about them all over now.
Answer: Fake leads, sends email, text & calls between 20-30/day and charges for each. Even if Contractor doesn't open Or answer any calls! Will rip off contractors about $800/day until they catch it and no refunds! Do Not Use HomeAdvisor!
Answer: I don't know about the house cleaners but, I do not trust the company based on my own recent experience.
Answer: You don't know you have to call home advisor and wait on the phone for an hr until they pick up
HomeAdvisor (Formerly ServiceMagic) is a leading website and mobile app provider offering free tools and resources for home improvement, repair and maintenance projects. More than 25 million people have trusted HomeAdvisor's patented ProFinder technolo...