HomeAdvisor (Powered by Angi)Reviews 8,482

I used Angies list for the search and was giving HoneAdvisor results. Base on the high rating on home advisor. I hired Fixit plumbing to do two projects for me( repiping and bathroom remodel).

This is a rental and one of the criteria for hiring them is that they are available and get the project done right away (2 weeks was the estimate). Both projects took longer (3 tines longer).

I was lucky that the new tenant went on vacation and bought me 12 extra days to complete the work. The work was literally done the day before the tenant show up. I end up spending most of the night cleaning since itt too late to arrrange for cleaning people to come.

Also the final result is 95% complete. I have been trading texts for a month now and they still have not come out to complete/fix the work ( missing trim on the shower).

Toward the end of the project, they start to push back saying they cannot install/replace the light in the shower since they are not electrician and they cannot put the shower door in (they dont know how). In the end, the tile guy did the work but it wAs very stressful for me since the project is already delayed and my tenant is coming.

Cleanup is also very poor. I spend hours clean the glue and grout off the tiles and pick trash up in my yard.

Signed up with homeadvisor because a sales person from their offices called me and said there was an overflow of work in my area. I decided to give it a try because work was slowing down a bit.

DO NOT SIGN UP!

They charge astronomically for their leads, their leads are mediocre at best, and the refund process is nill.

I paid $300 for a year membership and now after a month of being dissatisfied, they say too bad.

Not worth it!

I am a "pro" (contractor), who signed up for HomeAdvisors lead service. I was initially told the leads would cost anywhere from $20 - $45 a lead, but they were prescreened, valid leads. After 30 days of no calls, but a charge of almost $300 to my credit card, I called to cancel. Turned out the initial person who set up my account put me in the wrong zip codes (300 miles away). The Cust Svc rep was nice enough, and corrected the zip codes, and the leads began, but were more to the tune of $72! Again, I called, and complained that was not was communicated to me. They just apologized and said that was their formula. Like an idiot I continued with them. Then when I figured out they were billing me for leads that were bogus I hit the roof! I had 5-6 leads a month, that were either people just kicking tires, couldn't reach them or get them to call back, wanting a bunch of estimates but weren't ready, or for work that was not my listed specialty. None of these jobs were won, or any work (or money) received. When I called and questioned these charges, the "Customer Service" lady was very snide, and just said matter of factly, "Well, theres no refund for those, you win some, you lose some. We have no way of controlling that. Hopefully, you are closing more than 30%" -WAIT... WHAT!?!?! I asked to speak with a supervisor, and was told it would be 8-12 DAYS before they contacted me back. DAYS! So now these jack@$$e$ are over a $1000 into my pocket in about a months time. They are not very forthcoming with their information.
Shame on me for not asking better questions up front...

STAY AWAY! First, when signing up they tell you one thing, that youll pay lead once customer choose to do business with you, then they send you leads, out of the scope of work and then you still have to pay for it, even if they dont do business with you you still have to pay. When requested refund since its not my mistake, theirs for sending me work that is not pertaining to my line of work they say they dont refund just credit or cancelled the account. Well, I didnt sign up for that, first and foremost, second, why do I have to pay for your mistake. I paid subscription but didnt know I was going to be charged automatically for something I didnt authorize and again their mistake. Worst customer service! DO NOT SIGN UP! DO NOT WORK with THEM AT ALL! RIPPING OFF PEOPLE, thats their business and motto

From the business side they charge you $50 for a lead to find out the home owner is not even looking right now or wanted a different service.

I hire one of Home Advisor's recommended pros. After agreeing to a price for labor, investing in material recommended by the contractor and setting a start date for the project, in which I took three day off work to supervise the project, this contractor Victor, postponed the project and gave no future date for the work to commence. I immediately contacted Home Advisor and put in a review on the contractor. Home Advisor took in the review but refuse to put it on the contractor's business page because the contractor had not actually done any actual work on the project. I was expected to follow through with a contractor who proved that it was untrustworthy. In any case I told them that the texts between Victor and I will easily prove that what I stated was not only true but accurate and precise. This makes Home Advisor unreliable and enabling regarding their recommended non-pros.

I am a contractor and I signed up with HomeAdvisor about a month ago and they told me everything I wanted to hear. From the sales pitch I thought, "ok, this could be good. They qualify the lead and don't shotgun it to 10 contractors." This is all false. I've called several times about how many people they send the lead to and I've heard 3, 4, 4 to 5 on numerous different occasions. They told me they wanted to create a partnership where their success is determined by my success. Well I have not had ONE valid lead come thru in which I was able to provide an estimate. I asked them what exactly I was paying for? I can get someone's contact information out of the phone book or off the internet. They sold me on a real person, needing a real service I provide, and I wasn't competing against 10 people. All lies. Their "credits" are internal credits in which they bill your card and you never see a refund, they just send you "free" bogus leads. I WILL BE contacting my attorney and filing suit against HomeAdvisor regardless of getting my money back or not.

I signed up with HomeAdvisor in 2017, they charged me for leads and never issued refunds or credits. I finally froze my leads for extended period of time until my membership ended then the autorenewed me $300 without my consent and claimed that I approved it in my 2017 terms and conditions! WTF! My credit card company stopped payment and then they threatened to take me to collections. Use Yelp, you get so much more for your hard earned money...

On 7/2/18 I ordered repair for my refrigerator. There were a leakage from the frizer and frozen fruit and veggies in the fridge. The guys changed the antifreeze and said it will solve both problems. I paid $265 and got a1 year warranty. The leekage stopped but In a few days my stuff got frozen again. I called the technition a few times, left text and voice messages. No answer. After a few attempts to rich them for several days they picked up the phone and we made an appointment for the next day. They never came, never answering a phone call

I've tried to obtain Homeadvisor contractors that never follow up or act professionally in their estimating. They don't have to because Homeadvisor does not publish reviews of non-responsive contractors. Why? Because if they're not hired, they're not reviewed! So they can come out, survey the work to be done, walk away and never respond. Homeadvisor doesn't care!

And don't comment on Homeadvisor itself derogatorily in any reviews -- they just kill the review!