HomeAdvisor (Powered by Angi)Reviews 8,482

"Stephanie" called our company and asked to speak with the owner... I explained he was in a meeting and I could take a message and have him call her back and asked what it was in regards to. Stephanie explained she had a large water loss and needed someone to come out and help. I told her I handled the first step and needed to get some information from her so I could pass along to him. She said great and when I asked for an address and a phone number just in case we got disconnected, she hung up. Luckily, I was on lunch and the call was forwarded to my cell so I got the number she called from *******348. I called her back and no answer, it went to voice mail. I noticed that it sounded like a call center so I googled the phone number. It was HomeAdvisor. Stephanie lied, wasted my time, and I almost missed an actual customer's call. That's 3 companies in Austin that will never use HomeAdvisor ever. That is not a way to handle business. We declined using HomeAdvisor long ago and they are still calling trying to get in touch with the owner even after the owner told them no.

What a scam! Listed my services as only being available Monday-Friday. I was receiving calls day and night seven days a week, and they were charging me each time they called me. I attempted to fix that but the problem continued. WORST PROBLEM. THEIR CUSTOMERS EXCEPT FREE WORK! I got a job from Homeadvisor, went on the service call, fixed the problem, I charged my regular service call fee and the customer threw the check at me and swore at me. He expected a free service charge. He then left a review of my business but neglected to say he expected free services. It's been a year now since I deactivated my account with them and they just charged me $300 for yearly membership.

In the year that I have had an account with Home Advisor they have provided 19 leads (my account had leads shut off for about 8 months of the year). Of those 19 leads only 6 of them were ready to proceed with the work, or 31.6%. My company has paid Home Advisor over $1,500 in a year to get leads that were less than one third qualified. We are a small company and cannot afford to pay an average of almost $85 per lead, of which only one third are viable.

This company started off as a reliable and affordable lead sourcing program. They began "harvesting" forms from various sites, including AngiesList (which they have now bought). Just because someone "searches" a directory, does not mean they wish to be matched immediately.

They used to charge a reasonable price... and they used to match you with people that were REALLY seeking a lead. They were clearly told "Would you like to be connected with pros in your area?".
They charge 3 or more "pros" over $50 per lead... even when the service itself only generates $50 for the contractor IF they win the bid.

Heres REALITY with Home Scumbag Advisors. These guys are Parasites. With theyre Hand in my Checking Account. They send me WRONG leads. Charge my account... Then Im hold with customer service for almost ONE HOUR, ( 3 to 4 times a week on wrong leads) and they ( Might Issue a Credit in TEN DAYS) I have More work from my commercial accounts and reviews on Google. So I Dumped Them This year. Still booked a Month in advance! Im Also 5 Star Rated in Home Advisor AND Google. But I DUMPED THEM FOR LIFE! I have 5 friends in different trades that used HA. They ALL felt Robbed! By Home Advisor!

Home advisor contacted me and we set up a membership that was $350. They said they would give me $250 in free leads. Their definition of a lead is not what mine is. I would think that if I'm to pay $75-$125 per lead than It should be a valid screened arrangement. First lead I got was a good one so I was happy ($118). 2nd lead I got (30 minutes later) was a wrong number, invalid email ($75) I got concerned. 3rd lead I got was a phone call and email sent that was never returned. ($75). First day 3 leads 1 good, 2 bad $262 total. Don't be deceived they don't screen leads and will throw you any number they want and charge you for it. Its a scam. They act like its your fault that you can't turn bad leads into sales but for the money they charge shouldn't they have to sell good leads only? I hope the one good lead pans out or I'm literally out $362 dollars for nothing quickly. The customer service people are nice at least but you can tell from the way they speak that they deal with unhappy people ALOT.

I looked on the Website at HA and never used any of the services offered by their contractors for an air conditioning job. Since I simply looked on that site I have received at least 12 phone calls from contractors, none of whom I ever contacted myself. My privacy has been compromised. I would never hire a contractor who made a cold call to me. I want to be the person who initiates contact. I will never use their services again.
I no longer have an account with them, so there is no account number.

I hired a concrete construction company based on reviews from Home Advisor. They did a terrible job for me that cost $10,000. Driveway started crumbling and cracking within 2 months. Then I checked with BBB and they have F rating, same with Angies List... F. Contractors board said "do not use". Lesson here. DONT USE HOMEADVISOR. They just want to sign up contractors for $300 and get money from leads they send them. They dont give a rip about the quality or integrity of the contractor. I wrote a bad review for the contractor and it was altered by someone somewhere. Now this unscrupulous company Jr. Concrete, Portland, Or is listed again with glowing reviews so he can continue to rip other people off. Its been over 2 years and he will not fix it.

I got several bogus leads throughout my time with home advisor and several that had nothing to do with my business. I finally decided to cut their services and I have $200 in credit for leads that they billed me for incorrectly and their response was "we can't give you your money back but we can give you more leads." How can you take money out of my account by accident but not be able to put it back on purpose? Emphasis on my money.

In the beginning Home Advisor was great. They listened to customers like me who is a small window cleaning business trying to make a living and they understand that if a lead is a no go for example customer cancels the work because they changed their minds, home advisor would give credit for that lead because I didn't make any money from it. Now that they've got big and more clients, they won't give credits for any reason. Customer service reps are rude like you're old news. If I didn't have a contract with them, I'd quit them already and do my own advertising it would be a lot better than paying for a lead that didn't come through due to no fault of my own. In my opinion Home Advisor got greedy and since they've grown in clientel, they raised membership dues in drastic amount and poorer customer service experience. I rate them a 2. Hopefully this review will open up some eyes at cooperate level and start focusing on customer first philosophy because at the end that's what's going to matter most because of competition.

I tried home advisor, despite having no need. Thinking good leads would be nice... wrong.
Every "lead" was a waste of my time.
I lost about $300 before I stopped the bleeding.
NOW, years later, I keep getting calls from these doucheggs which always start with a lie!
Today, the latest liar (said her name was Kathleen) called under the guise of having "several homeowners who need (insert your trade here) work done right now in (insert your city here)" and, "can you handle more business" or "can you take care of my leads"
I explained that HA didn't work for me, please stop calling, and hung up. This idiot, Kathleen, called right back to disrupt my business, again!

Where do I send my bill? Every time I take their BS, lying call I should be compensated. They have my cell phone number! They should call my office, but nope! They find it necessary to interrupt my business.

Please send $100/call. These people owe me about $2000.
Jackwagons

We went on for a quote for someone to look at work needed for our house. 20 min later a company just shows up demanding money without us even knowing who they were or what they were going to charge. No email beforehand with up to 4 options for contractors, no bids or contracts... nothing. Everything that is stated on their website is a complete lie. Their customer service was horrific and when we asked to be transferred to corporate to put in a compliant we were disconnected. Do not even go on their website! This company is scamming it's customers.

The arbitration referred by HomeAdvisor to fair claims is an underhand plot only to benefit contractors, as to avoid claims out of court filed in respect of other party.

HomeAdvisor cannot make money without the contractors so it's apparent that they will make you go through the process of a bogus arbitration hoping claimant will draw away from the process. But, when you stay with it soon after they'll put an end to it in favor of their own other party.

Despite the evidence to the contrary, the arbitrator would still rule in favor of the opposing party only because I didn't have a witness. This is not an opinion it's fact.