HomeAdvisor (Powered by Angi)
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HomeAdvisor (Powered by Angi)Reviews 8,482

2.5

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HomeAdvisor (Powered by Angi) Reviews Summary

The company exhibits a mixed reputation, with notable strengths in customer satisfaction when it comes to specific contractors and service providers, who are often praised for professionalism and quality work. However, significant concerns arise regarding the lead generation service, with numerous customers expressing frustration over poor-quality leads, lack of refunds for invalid contacts, and overwhelming solicitations. Many reviews indicate a decline in service quality following the merger with Angie's List, leading to a perception of the company as unreliable. Overall, while individual service experiences can be positive, systemic issues with lead handling and customer support remain prevalent.

This summary is generated by AI, based on text from customer reviews

service
636
value
557
shipping
137
returns
177
quality
505
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New York
1 review
10 helpful votes
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Lying company
October 11, 2019

Worst company ever I wouldn't sign up for nothing. They charge you for crap you never even signed up for I plan on calling the BBB to file a formal complaint of fraud.

Date of experience: October 11, 2019
Texas
1 review
9 helpful votes
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The worst, lying cheating scammers! Leads are 1/20! Said they won't charge past $270 a month for leads and they charged us $620!
They lie lie lie and rip you off for leads! Most no one will call you back and you get charged $37-59 every time! Do not sign up for membership! Terrible business and should be shut down!

Date of experience: October 11, 2019
Germany
1 review
10 helpful votes
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STAY AWAY
October 11, 2019

Do not do it. They rip you off and they f*** you over to not end. They're a sleazy company built on a sleazy business model. STAY AWAY. Seriously. Don't do it.

Date of experience: October 11, 2019
Florida
1 review
10 helpful votes
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There are 2 kinds of real estate appraisers. Residential Appraisers and General Appraisers.
Because of an apparently deliberate error they list Appraiser - General and Appraiser - Real Estate. This should be Appraiser - Residential. They send Bad Leads to Residential Appraisers for Commercial properties and refuse to refund the lead fees which are very expensive for leads which are prohibited by law for residential appraisers. I warn other residential appraisers not to fall for this rip off.

Date of experience: October 10, 2019
Illinois
1 review
9 helpful votes
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Scam Artists
October 10, 2019

Sign up and you will pay for fake leads and if you refuse to pay for them, you will be sent to collections. Worst experience I have ever had. Thank God I lived next to a class action attorney who is taking a look at my case.

Date of experience: October 10, 2019
Virginia
1 review
12 helpful votes
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Just like all the one star reviews say, They send out to at least three contractors the same customer info and in my case 75% of the customers never answered, 20% already found a contractor and the last five told me they never requested a contractor or yes they needed one---a month ago. I never NEVER, received a viable job from any contact sent to me by H. A. I set my alarm on my calendar every week to remind me to put my leads on hold during the last six months because I've heard the misery H. A. put other contractors when trying to cancel membership early. So I lasted the last six months with minimal inconvenience but still feel ripped off. I was polite when I finally cancelled two weeks prior to the end of my year but I will NEVER ever use H. A or Angies List (they are owned by H. A.)

Date of experience: October 8, 2019
Texas
1 review
9 helpful votes
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They are absolutely horrible! If you are a contractor, STAY AWAY! YOU WILL LOSE MONEY WITH THESE MORONS! They don't adhere to the budgets you set and then tell you that budget only applies to certain types of leads so they can filter in a bunch of them that don't get accounted for and run up your balance. They were exceeding our budget by 3-4 times of what it was set at. COMPLETE RIP OFF! DO NOT USE! I WISH I COULD GIVE 0 STARS!

Date of experience: October 7, 2019
California
1 review
8 helpful votes
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Scam
October 7, 2019

As a pro i would like to say this company is a scam, they send leads at 3am claiming its real customers but they are not since i could never get hold of the customers who submitted their requests at 3 am in the morning

Date of experience: October 7, 2019
Texas
1 review
6 helpful votes
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I am a contractor. They send me bad leads and charge me an enormous amount for them. No one was real and when I canceled they said I need to wait 15 days and charge me again. A lot of money expend for nothing. Amigos no los contraten. Cobran por cada lead que les mandan asi no tomen el trabajo o no este en el area que ustedes querian. Pesima experiencia. No los contraten.

Date of experience: October 7, 2019
Washington
1 review
6 helpful votes
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My company received a call from Home Advisor stating that our company had a driving infraction so we were no longer eligible to advertise with Home Advisor.
What kind of unprecedented excuse of a company does that? To top it off, they now use our company name in their ads on Google!
It is my opinion that Home Advisor is incredibly incompetent to give a home owner any advice at all.

Date of experience: October 5, 2019
Washington
1 review
8 helpful votes
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Crap service - greedy
October 3, 2019

Some company I never even heard of didn't pay a bill that was $17 and I spend $1,000 a month with HomeAdvisor. They put MY account on hold because they said my account was a sister account. I never even heard of this other company. They couldn't give me a reason why we were connected and said my name wasn't on the other account or anything. I never gave them permission to connect me to any other account as the account representative and they said it's up to HomeAdvisor to decide who's account I represent and they won't unlock my account until the other people pay their bill and I can't do anything to disconnect us. Completely irrational to lose $1,000 a month for a $17 bill that isn't even related to me.

Date of experience: October 3, 2019
Virginia
1 review
8 helpful votes
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Don't do it
October 1, 2019

They don't give credits for leads. Had one lead one hour and a half away. They won't credit. I like how they put on the bottom of their email. When you win we win.

Date of experience: October 1, 2019
Texas
1 review
10 helpful votes
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They will sell you. They will charge your credit cards non stop. They will not stand behind you. Big waste of time and money as a business owner.

Date of experience: September 30, 2019
Ohio
1 review
2 helpful votes
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My name is Joe Mollric
I own The Septic Surgeons, Inc in Ohio.
I have used Home Adviser for over 5 years years, and currently spend about $6000. 00
A year with them. I work in several Ohio counties, and their out reach is very effective.
I have a "not to exceed figure" per month.
While receiving credits for work that I'm not licensed to perform is time consuming, and costly, they generally agree.
They can't ask me to do something that is illegal.
They get that-most of the time.
My experience, over the years, has been profitable
If the client found me on Home Adviser, I ask them to write a review on my service.
I get really crappy leads often-price shoppers or not the home owner- That's part of doing
Business.
The best leads for me come from referrals, septic pumpers.
I pay a $100 referral fee for each and every one that turns into a paying job.

Date of experience: September 29, 2019
Florida
1 review
6 helpful votes
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NEVER EVER USE HOME ADVISOR
September 28, 2019

Being new to the Tampa area & needing a water heater repair I turned to Home Advisor at the suggestion of my girlfriend. Home advisor contractors are vultures. Absolutely none would provide any type of estimate over the phone. I made appointments with two. The 1st Haske plumbing cancelled. The 2nd Cass plumbing is a huge ripoff. I authorized the repair before realizing what a ripoff it was. $264 to replace 2 $10 parts in less than an hour. NEVER EVER US HOME ADVISOR!

Date of experience: September 28, 2019
Germany
1 review
5 helpful votes
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This is the most dishonest place I have ever worked for in my entire life they will charge you per lead have the audacity to charge me 51.00 for a cutting grass that's 1000 sq ft really thats a small yard called them 24hrs before I decided to cancel they said I have 297.00 credit in my account a day later there saying I owe them 653.00 That's 953.00 I paid them to use them for 3days not to mention I paid them 300bto set up there horrible and refuse to give you your money please dont use them...

Date of experience: September 27, 2019
New York
1 review
6 helpful votes
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Not worth the money
September 27, 2019

I used this company for leads. Worst idea ever. They are ripoffs. I got charged for the same lead 3 times. For some reason they kept on sending same leads over and over. Most customer are not even ready for projects and they are just shopping around. Be careful

Date of experience: September 27, 2019
California
1 review
7 helpful votes
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Do no use this company!
September 27, 2019

This is absolutely the worse company I have ever worked with. They will change the way they send you leads and then charge you extra money without your permission. The last straw was the new "pay online" feature. They quoted one of my jobs without my permission, charged the customers card, and supposedly scheduled the job. The next thing I know the customers calls to confirm a appointment that I had no idea was suppose to be on my schedule because no one from home advisor bothered to call and schedule it. So I had to rearrange everything to get this poor customer on my schedule because she had already paid for it. It has been over two weeks no one knows where the money is and how I am going to get paid for this job. Do not work with this company!

Date of experience: September 27, 2019
Missouri
3 reviews
6 helpful votes
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HA did not provide leads from us and then did not refund money for absolutely no business generated. This is a dishonest company that is just interested businesses hey so I have a fee and then they scam lead fees. It would have taken several new pieces of business to pay for the

Date of experience: September 26, 2019
New York
1 review
7 helpful votes
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Horrible!
September 26, 2019

Lost more money in lead fees than I made on actual leads. HomeAdvisor does not screen for people who are serious about hiring therefore anyone who's only curious about how much a job will cost will be sent to you as a "quality lead". The contractor will pay hundreds of dollars for leads that will never answer the phone and HomeAdvisor will not credit you for. Giant SCAM!

Date of experience: September 26, 2019

From the business

HomeAdvisor (Formerly ServiceMagic) is a leading website and mobile app provider offering free tools and resources for home improvement, repair and maintenance projects. More than 25 million people have trusted HomeAdvisor's patented ProFinder technolo...


homeadvisor.com
Founded in 1999
Golden, Colorado, United States
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