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HomeAdvisor (Powered by Angi) Reviews Summary
The company exhibits a mixed reputation, with notable strengths in customer satisfaction when it comes to specific contractors and service providers, who are often praised for professionalism and quality work. However, significant concerns arise regarding the lead generation service, with numerous customers expressing frustration over poor-quality leads, lack of refunds for invalid contacts, and overwhelming solicitations. Many reviews indicate a decline in service quality following the merger with Angie's List, leading to a perception of the company as unreliable. Overall, while individual service experiences can be positive, systemic issues with lead handling and customer support remain prevalent.
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Very happy. Got a truly professional home inspector and very satisfied
Put need online and had professional tree company out in an hour. Lucky for us they were already in the area.
Quick responding, very professional, texted me to keep me informed and if had any questions, very concise, and extremely informative/ pleasant to deal with
Angi's quickly put me in contact with a local business for my project needs. I've been working with them on a few projects and feel like they not only do a great job managing projects but also keeping pricing honest given some quotes I've sought out on my own recently.
They always time very I formative, always on time left the work site very clean
Always get different pros to choose from, and so far I have been able to connect with reliable and professional service providers through HomeAdvisor.
Fast and efficient and professional. Good customer service.
After this project was submitted on Angies, I should have received some sort of notification of who my pro was as chosen by Angies. As far as I could tell, it was up to me to hire a pro from the list that was provided on Angies site marked as Get A Quote. I selected one of these pro's. The day before the work was to be done, I got a text from Angies to get in touch with the pro they had selected (that I did not know about) to make sure we were still on track. I contacted Angies pro and informed him that I had hired someone else from the platform as I had no idea he was assigned to this project. Consequently, my project was cancelled by Angies and I was charged a $25.00 cancellation fee. I was informed that this fee would be waived (apparently a one-time-only offer) but that has yet to have happened. I'm totally confused as to how this happens. I chose a pro from your website but my project was cancelled because I didn't use the pro that Angies had assigned. I found this unacceptable and very frustrating, as I then lost out on the 20% discount for being a member. Not happy with this service.
Spotted water tank link just before had to go out of town. Once went into the system almost immediately received a phone call from the company that we used. Very happy with him. We paid what he quoted.
Too much nagging. Way to many after emails. Good service and nice to know it's there to use.
It took a while for home advisor employees to stop contacting me after my job was complete. They kept wanting to send their own people out to do the job, even after I was done. Google companies in your area, and if they have quote forms, make sure you read the fine print to make sure you are not signing up for a home advisor quote.
I think this is a good service. My complaint would be the extra communication traffic they created by alerting me of emails, texts or phone calls, so instead of one call, text or email, I got double because Angi wants to make sure you're reading messages or answering phone calls. Might be a good thing but for my tiny project, I found it a little annoying.
My experience with the locksmith was great. Angie doesn't provide much in aiding decision making.
From the business
HomeAdvisor (Formerly ServiceMagic) is a leading website and mobile app provider offering free tools and resources for home improvement, repair and maintenance projects. More than 25 million people have trusted HomeAdvisor's patented ProFinder technolo...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members