HobbyKing

I have been a customer for long time and service is just getting worse and worse. Hong Kong based branch is the worst. I found out they always charged me doubled or tripled shipping fees. When I complained, I was told someone would get back to me but I was never approached by any one. Every time I tried to seek help, I got more outraged by robot-like customer service staff based in the Philippines that won't even understand what you are saying. Once I said to one of them "Shame on you" she said to me something like "Profanity is not allowed". Is "Shame on you" considered profanity? I decided to take my business else where and now I buy from China where things are cheaper and people always thrive to offer the best service.

Ordered an item, charged my account, item in stock at the time of order, shipping date set, 4 (!) days later get a notice the I have to wait 30 + days to get it due to "error" between site and actual stock... Asked for help to find similar item - customer support people (though not sure if those are people) are useless, absolutely useless. Save yourself trouble go elsewhere, Never again will I do any business with these idiots.

Ordered a number of items on 5/4/2015 from the USA West warehouse, all showed in stock. As of 5/21 items still not shipped and both of the contacts I've had with HK could only state the items were not shipped. I will not purchase from this company again unless they can get their business processes much improved. It is my opinion that the company falsely reports items in stock, fails to properly update their inventory stocking, and intentionally misleads its customers into purchasing items that are described as in stock but, in fact, are not in stock and may have never been in stock. If one person reads this and it stops them from making a sell then this post has performed it's purpose.

Pathetic - I would not touch them again with a 20 foot disinfected barge pole! I am still waiting for delivery over 2 months after they took my payment.
Love the way they tell you delivery could take up to 45 days only to change that description to 45 business days when questioned knowing that if you wait this length of time PayPal will not accept a claim. Why PayPal are still supporting this parasite of a company is beyond me?

Buyers beware - Placed two orders three months ago and still have not received the items. Indicated that they have 'opened a investigation that takes 4 to 8 weeks'. Wow! Must be a major investigation or perhaps they have lost a bunch of items. Both orders where apparently shipped via Malaysia post airmail. Extremely poor service - Not sure how this company is able to stay in business.

I have made 30+ orders from HobbyKing of various sizes and contents (from small envelopes with almost nothing in them up to really big boxes with planes inside). I have 99% positive experience from all these orders. The only things I don't like is that once I got open ball bearings instead of sealed ones (in spite of getting the correct ones both before and after this order), I got the wrong batteries once (no big deal, got refunded for the price difference), and a jet plane I bought was so-and-so regarding performance (was visible in the reviews so my bad), but that's really it. I love this site, especially its system of rewarding people that make an effort to help others, it's very encouraging both to ask questions and answer them (even when the answers are not in favour of the site). The prices are also very much lower compared to anything I can find in my country (Sweden). Recommend it.

Placed order. Four days later get email to say item out of stock and I can get a refund in Bonus Points. I asked for an equivalent item but they would not substitute. I had to place a new order for that item and pay postage again! Asked for refund. Eventually accepted but 4-6 weeks to pay back to my card! Not happy. Spoke to customer support - he said order on UK warehouse. He will sort it and throw in a few freebies. Placed another order and paid with my credit card. 10 days later their site still says unpaid. Tried to cancel order and, you guessed it, 4 - 6 weeks to refund me. So they now have GBP 80 (about US $120 of mine and I'll have to wait at least a month to get it back. Unethical and very bad customer service! I won't be buying from them again!

I placed an order for about $240 worth of merchandise. They hit me with a $65 shipping charge. When I complained they cancelled my order. BEWARE: If you don't specify the "US warehouse" they ship your order from Hong Kong. They say it will arrive in 21 days but the charge is more than FedEx charges for 3-4 business day delivery. My complaint was handled by Rachel, who has lost $240 worth of business for her company, plus whatever I might have ordered in the future. I hope Hobbycraft management is reading this so they take appropriate action.

I ordered an electric motor in Sept., 2013. The site indicated it was in stock in the US warehouse. After hearing nothing for about three weeks, I emailed them asking about the order. I received several responses from them that the item was being delayed in customs and would be shipped soon. I got tired of waiting and requested they cancel the order and refund my money. They gave me some story about not being able to cancel the order until it was received in the warehouse. Weeks rolled by with no refund. I'd get emails assuring me my refund would be coming soon, and emails asking me how I'd rate their service! Every email I sent or response to their emails got the same promises for quick action. They owe me $31 and still won't give me a refund. I will NEVER again order anything from these crooks and suggest you don't either.

These clowns are painful to deal with. They had my money (my credit card account showed a charge) but insisted on a photo copy of the credit card showing my name to continue the order process. This was not my first order to HK so it caught me off guard. And since I was traveling in Europe it took about a week to submit the image. After I sent them the picture it took almost another week before they acknowledged receipt of it and released the order. Three weeks (3!) later they still show the order as paid and packed but not shipped. How do they stay in business? Certainly not from repeat customers who are happy to spend their money there. This will be my last order from them unless hell freezes over or they are the only source for something I need.