HobbyKingReviews 207

Purchased batteries and received items completely different from product description. Rude customer service would only process it as normal return which means store credit and I am responsible for return shipping. Store credits are useless when I plan on never ordering from the place and they would not guarantee the next item I receive would not be defective. Things are cheap for a reason here, they are junk. Never buy from this place.

Hobby King recommended the Trunigy Aquastar marine 200A motor and 200A ESC
It has never worked. Contacted HK tec support. They said they didn't know what to do to fix the problem other than but the program box. That box was sold out. Approx 16 months later they indicated it was discontinued. Now I can not get my ESC or motor to work. Can't get it replaced as it has been over a yr.
Found a video on YouTube from over 9 yrs ago. They had exact same problem I have. Others that sent comments to the video poster had same problem. You would think after 9 yrs HK would know how to correct the problem or stop promoting an unreliable product.
I have searn off HK. Not even redeeming my points

Unclear delivery time, bad refund policy, no customer service. Very bad online shop. Never again. N

HobbyKing is the absolute worst to deal with. I would rather take a double XL kick to the groin then deal with them again. After taking nearly a month to process a refund somehow they still screwed me out of little over $20. It's not hard to see why their customer rating is so low.

WARNING - I just ordered a Turnigy 20 6 cell 22.2V battery for £192.48. When I received the confirmation the shipping costs were quoted at £324.47. Since I had 2 Turnigy 4 cell LiPo batteries delivered a couple of weeks ago at a shipping cost of £70 I think misread the shipping cost as £32. I immediately contacted HobbyKing to cancel the order but they said it had already been collected so couldn't be cancelled. FedEx denied having collected it but said only HobbyKing could cancel the shipping. Utterly disgusting and smacks of a total con! I have already been stung for £82 import costs for the previous 2 batteries. All I want is a refund as no one in their right mind would pay over £500 for a single LiPo model battery

Bought a Wing for a Hawker Hurricane, came in a package too small, was severely dented, i was said to post it pack on my own expenses to get a refund. I would accept that if i demaged the item myself, but asking me to pay for their faults is a very bad experience. Iem was clearly NOT new, bag was teared open and cut, the cut was covered by tape.

Keep away from this store, the prices mean nothing if you get broken products an only loose money in the process (pay shipping x2 for nothing but frustrating experience) i would recommend spending a bit more on a shop with local service and have a great time with your purchase

I ordered some screws for a project, I paid for the faster shipping and I ended up spending a good amount because I needed to complete a project. A week has gone by now and my order is still processing…. Like how hard is it to process a bag of screws. They ended up taking so long that I ended up going somewhere else to get the screws I needed. There processing is garbage and for that 0/10 don't order from the site would not recommend

Horrible company! I ordered a battery six days ago and it still hasn't shipped! Customer service keeps giving me the run around for an order cancellation! They won't give my money back! AVOID THIS WEBSITE!

I just wanted to cancel after I heard the horrible reviews of the product sold. I received a rude comment and reply from their company representative.

The worst company iv ever had to deal with. Total waste of time. All there reasons are so weak. And still ant got my goods after 65 days ish have gone buy.
Don't buy anything from them if you live in N. Z is my advice to everyone in N. Z.
Get it off wish lolol as there stuff came from China in 10 day's after I ordered it. Don't wast your time. Is my advice to everyone reading this.and to the person who replys to this. Look at your 1 star ratings. That tells a very clear story of unhappiness allround the planet.
Sort your $#*! out. Stop Mucking around your customers.
After 20 times of trying to get to the bottom of it all still nothing. Not even email contact. Look out people not worth your time or hrs wasted.

I really like the idea of HobbyKing.com, but customer service stink's no help of resolving any issues at all I think they are just waiting for me go away and disappear and take my money.

£450 worth of orders, parts of my order only received after 6 weeks.
Then on my account it says received, but items still missing. I have tried the find a contact number but they don't provide this service. So submitted a request form, got a reply back totally unrelated to the subject in question and then I was passed to someone else same again no joy. I would have sent back the received items for a full refund, but I very much doubt I would get a full refund after reading the terms and conditions. A total joke is HobbyKing.com think twice before purchasing

Brought a Ender 3 for £128 for a birthday gift on 4th April, it had a faulty fan. Eventually was told by hobbyking to send the whole printer back and my expense and they would reimbursement it, well they have now reimbursed everything but to store credit, now being passed from pillar to post trying to get my money back in my bank so I can order the printer from someone who has it in stock. Was going to buy an RC car and new drone parts but never order from hear again now

Won't send products ordered to correct address and then keep the shipping cost when they decided to cancel the order randomly. Don't waste money

Took my money but didn't ship item
I waited 31/2 months for a back order that was promised to ship free. Once item was back in stock they wanted me to send them $60 more to ship.
15 emails, two live chats and they continued to lie to me.
Worst company to do business with, buyer be ware!

I have spent 30 days as of today trying to get this company to issue a refund on a faulty item I am not going to go into anymore detail because I'm frankly sick and tired of even talking about this but I want people to be aware do not buy things from this company they are thieves. They really need to offer zero stars as an option he's giving them one is way over crediting them.

Ordered items from website, items from U.S. warehouse arrived within a few weeks, However the items from the Hong Kong warehouse still have not been delivered, this was ordered over 2 months ago. The only way to contact is thru online chat which is a joke. Don't waste your time and money, if it takes over 2 months to make a fuselage and a tool kit something is definitely wrong. Will never use this obvious scam of a company again. If it says Hong Kong warehouse beware!

It was a site where I have been shopping for many years. My order, which said that it was sent in 2019, has not arrived yet. They certainly do not produce solutions.

HK is not like before. I think i'm scammed. Maybe it was never sent. I will never shop here again. You can shop safely from places like aliexpress, banggood, etc.

Simply put if you need anything resolved and you contact HobbyKing Support Center, you are in for a frustrating day. They resolve absolutely nothing. I think they exists just to return emails, like a robot, but do nothing to resolve the issue. I think HobbyKing should save themselves money and close out the Support Center. Just have automated emails.

Bestel al jaren bij Hobby King tot voor kort levering altijd naar tevredenheid maar ik merk dat als ik zonder trace and trace bestel zending zeer lang onderweg is bij bestelling bij EU warehouse, is in Nederland, en lever adres in Nederland levering 2-3 weken na bericht zending gereed. Bestel ik met trace and trace is standaard bij ca € 180,-- binnen 2-3 dagen. Wacht nu al bijna 3 weken. Bestelling te voet halen is nog sneller. Waar ik in Nederland iets bestel 99,9% levering binnen 24 uur.
Waarom bij Hobby King zo lang, Schermen met levering binnen 39 werkdagen. WAARDELOOS. En dan hier evenement organiseren. De glorie is er af bij.