HobbyKing

Yes. It's cheap. Yes, if you're lucky and what you want is available in the UK you'll have you stuff within 48 hours. But... it's cheap for a reason. I've ordered 4 different motors from them, three were faulty. So was one of the two ESCs. Returns make no sense if postage is more expensive than the item itself. Tried posting a product review on their website only to learn that I made too few orders to be able to do so...
Bottom line is - avoid unless you're feeling lucky ;)

I order two smaller items from their Arizona warehouse on April 1,2015. As of April 13,2015 the order still has NOT shipped. I have made 4 separate contacts with their "support staff" and each one has given me a different excuse as to why the order hasn't shipped yet. When I asked to speak with someone in higher management by telephone they told me that phone support had been closed until further notice... how very convenient for them, wouldn't you say.? At this point I am going to let PayPal handle this issue as I have filed a dispute over this purchase and all future hobby related orders will be made through Tower Hobbies.

Hello:)
Excellent site hobbyking.com. Don't know read many reviews and listened to many opinions. I personally only formed a positive impression of the website. When contacting support, never had any problems, always helped and coached him. The quality of the goods is excellent. Now opened a new warehouse in Russia, has become closer and cheaper, a little minus, but I think will fix it on site shipping address :) (not all automated). Excellent business development. With respect Yaroslav.

My experience with Hobby King was terrible. All the customer reviews are correct. There customer service is terrible. Trust me on this and everyone elses. Do the research for yourself, you owe yourself that before you lose your money. Do not order from this place. You will be let down and you have been fairly well warned. If you order from Hobby King even your own mother well disagree with you and send you to bed without super.

I had read on forums that this site offered decent price but beware of the wait time. I was reasonable enough to wait a week but after a week of my order, I called to inquire and apparently they had accepted payment from paypal but they did not mark my order as ready and that it was still awaiting payment. After talking to online chat he said was the ordered paid for? I'm pointed out that Paypal and completed the payment a full week already. He finally decided to check system and saw that payment was indeed already accepted. Now they finally decided to mark my order as payment completed and that processing is now occuring... almost a week and a half later. I want to cancel order but I'm unsure if they are even going to refund money. Seems dubious. I wholeheartedly do not recommend going with this company. An Australian company ships and process faster than them. Go local or somewhere else. The extra dollar spent is for quality and peace of mind.

I have been trying to order motors for a product we sell. The motors have been out of stock for 2 months. They will not share any information regarding arrival of new stock. They say everything is out of their control. If having a steady supply of ANY parts from HobbyKing is important, just be aware that they WILL NOT help you. They just offer the same excuses and tell you to keep checking. I wish I had started with another company. I'm now sourcing motors and other parts from other companies.

Hobby king has a fantastic range of stock at great prices. They sent great newsletters, but for usability their website is like something out of the dark ages.
- Continuous confusion between "warehouses" when you put more than one item in the Shopping cart.
- No easy way (button) to continue shopping after adding something to the cart (Their "Continue" means "Proceed to checkout").
- And then the horrid complex Paypal or Dollarpay that seems to want anything but to help you make a payment.
- Finally, if you are unsuccessful with the payment the shopping cart empties and you have to start all over.

Sack your developers HobbyKing.

I finally navigated through their ordering pages & had my order all set. Clicked on "Pay". First I tried using PayPal, and only got very vague errors. I tried 3 times, no luck. Then I created an account & tried to use a CC direct. Also nothing but vague errors. Tried the Live Chat customer service & that was a complete joke. Canned responses, no concern I was trying to pay & couldn't get it to work. I will never order (or try to order) from this company again. Extremely bad...

Their support is awful. I contacted them twice and both times i was not satisfied. The first time i wanted to verify that i had received the genuine brand and not a fake which they were not able to do. The second time i discovered a fault with the product and we farted around for 3 weeks until they asked me to send the product back at my expense. That is unreasonable. The whole experience was a waste of time. In hindsite i would have been more happy spending less for a fake elsewhere.

I advise anyone to avoid these charlatans.
Their prices are only decent if you don't run into issues. Good luck with that.

Had 38 orders for HobbyKing, every time they ship through Singapore I get weeks of delays and that is using EMS and paying extra to get it in time, now I cannot tell where the hell is my order which was made on the 25 Nov.
Initially they said it was shipped. And I need to contact my post office!
Well I contacted Australia post and Singapore post to find out the order were not shipped yet.
Went back to HobbyKing and as usual they give you the rounds, at the moment they are doing an "investigation" with their warehouse, really the worst customer service ever and that for a customer how order 38 orders with them, they cannot give me my money back or my order. An absolute nightmare, always delaying replay, spent hours just trying to get an update on my case
Will never go back to the international warehouse ever, they have lost my business.
Sal

I know there has been problems with shipping for a variety of reasons, but things are turning around for Hobby King, I know this is exciting news for Hobby enthuists who want to get thier stuff for cheap, and quickly! The warehouse shipped over 2000 orders last week. Visit Hobbyking.com, there is an awesome selection of items for all your Hobby project needs - Collin

This site is absolutely terrible. I placed an order over 3 weeks ago. The credit card was charged immediately, and the status was switched to shipped within 3 days ago. Almost 3 weeks later, I can not find any information about where it is. I have tried to chat many times, but before I can even type what is wrong, the chat session ends. I sent an email 2 weeks ago, and have not got a reply. Of course there is no telephone number. I will try to get the credit card company to refund the money. Do not do business with this company their low prices do not mean anything if you cannot get what you ordered. I wish I could give it a zero star.