Hobby King is a useless company. You can shop while you are lucky, but when it comes to issues (every 2nd order) - you'll see what they'll tell you! They do what they want, no rules.
You'll waste so much time - you'd better pay bit more, order better quality products and save your time.
I bought an item from Hobbyking last month and until now It did not come. I ask customer support and they said there is one item back order. Took them days to respond. They should have inform me days after I placed the order. So I cancel the back order and they can not refund the excess payment, store credit instead. So I waited for another couple week they said item was shipped. I track it, there was no information. Its very difficult to communicate with their CS. They dont have 1800 number. After almost a month of waiting, I dispute my payment, Now they are communicate with me every few hours. The way I look at it, and sorry to say, they are bunch of liar. From the company to the customer service. Even though how cheap their items, I will never buy from them ever and I will not recommend my friends to buy from them.
I ordered items from the East warehouse that were in stock, it took almost a week for them to ship and then they didn't give me a tracking number. I got the run around trying to find the tracking number until today. They didn't provide the number but they told me they shipped to the wrong customer and are waiting to get the order back. I asked if they could ship me new items (since they are still in stock) and then they could keep what is shipped back. All I got was "We can't do that at this time".
I ordered an RC plane, along with some parts and a radio. Package arrived within a few days. Ok that was good, but when I opened the box, the plane they sent was a smaller version. Item was sent back and now in their possession for 8 days now. Still waiting for a refund or the correct model. Also they would deduct 20% if I opened the box of the model. I should have purchased on eBay.
Have made 6 orders from HK and had issues with 4 of them. They were less than truthful about what was in stock in the USA warehouse, they sent wrong parts from Hong Kong and wanted 27 kinds of documentation of their mistake for 12 bucks worth parts. Shipping from the global warehouse goes the absolute longest way around the universe. I have done business with a number of venders in Hong Kong and HK is without a doubt the poorest in customer service and promptness. Be sure to use paypal and have an enormous amount of time if you order from HK. I will not place another order from them no matter how good the prices.
I ordered a rotary drill more than a year ago. They took my money. Yet more than one year after my order, the product is still not shipped.
Despite several emails to them, there was no response.
They just took my money. Seems like I'm not the only sucker to fall for this scam.
This company has the worst customer service!
First I couldnt place my order because of some stupid problem with the system.
Next my order got delayed and after arguing for compensation, they offered a $5 store credit for a $254 order!
THEN my product was faulty.
They sent me a long stupid PDF on how I could get this replaced.
Getting a hold of the company is the worst. They only offer Live chat and no phone service. They couldnt hear my level of anger and it really bothered me.
I could never get ahold of the manager after trying 3 different times of the day.
They take for ever to response through this live chat.
Hobbyking has been the worst business I've ever dealt with, I was sold a faulty charger with no hope of refunds I'm thinking about going to trading standards backed with all the other bad reviews on here
Your order does not arrive, they do nothing, keep telling you wait... until it's too late to get your money back from PayPal. Your order never turns up, you DO NOT EVER get your money back. This is a criminal company, that rips people off! If you try to leave a review they don't like, for a product or generally on their FB page, they do not publish it They sensor reviews and only publish good ones, which they probably have to make up.
Bad order management and customer service! Order made on 12/03/2018 with all the items ready for delivery, to date the 19/03/2018 still being processed, therefore not shipped. Customer service with voting phrases and does not help at all. On their faq specify that they ship within 48H but as obvious they do not respect the terms. In addition they do not proceed with the refund because they say that the order is "printed"! Bad site, I advise everyone to think twice before making purchases!
I wanted to cancel an order because I no longer needed a flight controller for my multirotor. I was told it was already in 'printed status'. I was assured by chat that he would try to cancel the order. It's ten days later and I'm told my order is still in 'printed status'. I strongly recommend avoiding this potential headache. You can't call. You're at their mercy.
Total waste of time and money. You get no order confirmation, no reply to queries re "where is my order etc. It is the equivalent of a black hole in cyberspace sucking in orders and sending no signal let alone an order. You have been warned!
I ordered Li-Po battery on 1. 8. 2013 and battery never came. Tracking number say that order is returned to sender but hobbyking say that package returned as "unclaimed" that doesn't make any sense. Before that they promised that battery will be sent again without any addition costs. And now they just offer bonus points to make me happy. That is not what they promised. Shame on them... very unprofessional. As I can see not only me is scammed but many other people.
Placed an order and paid for items from Hobbyking, 43 days later ( NOTHING)!
Contacted Hobyking by live chat service and all i got there was a run around and passing the
Buck, informing me to go and look for the undelivered items myself. In so many words that it was not their problem...
( REFUND)? Oh yes we will look into it and have never heard from them again four months later. So guess who has gotten ripped off...
Received package with missing parts. I have been told for almost half a year that it's a mistake and replacement was sent. Finally they refused to send something and requested to send the package back with no VAT and delivery compensation. I had to escalate to PayPal regarding the issue.
Advice: Never use HonKong located company hobbyking!
I have to agree with you all, mail after mail and no results ordered a €80 battery moths ago and asked for refund. Now they are saying it is the postal company that they are using (why do I have to suffer for that) do not order from this company!
Received a refund after I posted a review on HK Facebook page
I just wanted to cancel after I heard the horrible reviews of the product sold. I received a rude comment and reply from their company representative.
On multiple occasions I have waited for an order to arrive only to find out that they were out of a product though the product was showing "IN STOCK". They NEVER notified me to let me know they were out. So, I was expected to wait for perhaps months to receive my order even though I live in Florida and I order from the Arkansas warehouse. When I talk to them on their chat line you get one dumb response after another. I have never ended a chat on a positive note. I guess they are making plenty of money in spite of themselves. Their attitude is "who cares about the occasional customer with a legitimate problem".
Terrible nightmare!
They steal your time and in case of problems your money:
Parcels returned to them from their carrier w/o delivery to the destination adress that don't have tracking simply dissappear. So you never receive anything even though you paid for the order.
English of stuff is so so and company policies are the worst regarding customer service.
Prices are good, but this company compensates by charging high shipping charges.
Out of 30 orders, there had been problems with 5 of them. Only 1 complaint was properly handled. The most ugly thing is they change a support team member and you will have to start from zero. Real time stealing. I guess that's tactic. Who is going to run after 5-20 USD if the chances are like that, that you are going to spend one or two more hours and maybe have to start all over again.
Impossible.
Hobbyking sent my item of $225. They got it to me 3 days early after a verification error of no ones fault... this was 12/17/15. I'm impressed... good price... even if it shorts out I'm still happy. Its the bsr bz444pro.it kicks tail!.
Overview
HobbyKing has a rating of 1.5 stars from 207 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with HobbyKing most frequently mention customer service, live chat and store credit. HobbyKing ranks 11th among Remote Control Cars sites.
We've also developed several well-known brands including Turnigy, which is renowned for its electronics and batteries; Durafly, for quality RC airplanes; and OrangeRX, for RC radios and receivers. If you love RC products, then we're just like you!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We're sorry to hear of this. To be clear, your attempt to cancel the order was requested too late. If you need to cancel an order, you must request this immediately as once the order has been packed by the warehouse, no cancellations or modifications can be made. Please contact our Live Chat to make any order modification requests as soon as possible, suggested within 30 mins of placing an order.