HobbyKing

Still cannot understand bad reviews. This is my latest experience. I purchased a 1200mm Corsair shipped from the EU warehouse in their recent sale, price about £70. On building I discovered the motor was faulty and immediately submitted an RMA at the same time contacting the customer support via email.
They offered to replace the motor with one from stock but is was not an exact replacement. Having discovered that the original spare was available from a Chinese source l rejected the offered replacement and requested the correct spare. The response was to let me purchase direct from China and reimburse me in full including the shipping cost via the Hobbyking points system. All this was sorted out in four days. Naturally I will continue to be a well satisfied customer with now over 100 orders for planes and parts.

DO NOT SHOP HERE. I really hope consumers read this forums before ordering from Hobby King. They are the worst in customer service and their "support" via chat is slower than molasses. I placed an order for 3 batteries on a Saturday, Come Monday I got on the chat trying to request a tracking number. They informed me my items were in stock but as the site states the orders will shop within 48hrs. Not including weekends. So I waited until wednesday (about 72hrs later) and got back on the chat. Again, they told me my order was gonna ship today! Woo-hoo! Wrong. By Friday I was furious and I ended up cancelling my order, again via chat. Because there is no phone number available. So today, 5 days after the refund was requested and NOTED on my account there is no refund. Do yourself a favor and go to other sites, there are plenty!

HobbyKing order may take months to deliver. I ordered items that were shown to be in stock and made payment immediately. Next day one of the items was shown as back ordered. My order was not filled. Ten days later the item was shown to be back in stock and my order was sent to warehouse. Unfortunately the other two items I paid for were now back ordered and the shipment was delayed again. Bottom line ordered 7 weeks before Christmas and HK was unable to deliver.

I have placed 16 orders without any problems however one of the orders that there was a problem with turned out to be a nightmare for me that has yet to be resolved.
I order watermelon - hobbyking ships me a grape. Hobbyking says "ship back grape we ship you watermelon". I say "grape not worth shipping, I do hobbyking favor and agree to buy grape and have hobbyking give me back watermelon money".
Hobbyking keeps watermelon money and gives me grape money and closes claim.
So I now have grape that cost as much as a watermelon. I dont even like grapes.

I have used HobbyKing for several years with few delays and have always bought '5 crown' rated items. I always read the reviews on each item before selecting. I always use PayPal so that I have a record of payment. I'm a 'platinum' member because I have made 63 orders with HobbyKing. I try to find what I need at the US warehouse for quicker shipping but most of my shipments have come from the Global Warehouse and usually arrives in 10 to 15 days. Jesi Chan and her customer support for issues are poor and she needs to fire the bunch thats in there now and get some people who care. HobbyKing states that their # one priority is customer support. If Jesi can't get it done then Peter should fire her and hire someone who can make service and support a prioity. If He did, with a world wide customer base, HobbyKing would triple their business.

I can not give them a rating - they are terrible. I had to give them one star to submit. I was told to wait for over 2 months for order to be shipped. It was suppose to be a birthday gift. The response - "need to hear from warehouse". When I stated to cancel the order - then they heard from warehouse and item could be shipped. As I no longer could trust them - I wanted a refund. Now we have to check with warehouse again and no further response. DO NOT ORDER FROM THEM! Once they have your money - they do nothing.

Hobbyking has come a long way since I started using it a few years ago.
You get a lot more than you pay for, and remember, most of the stuff you are buying is a small fraction of the stuff you would get at a local hobby shop. There are plenty of examples of people getting DOA merchandise, but if you can buy 5 for the price of a name brand item that is one of the risks you are taking!

Things to remember are:
1) If any of the items in your order are out of stock, the entire order will be held until it is restocked.
2) Read the customer reviews! This is where they have really grown. Most of their items have tons of reviews, tips, user manuals, videos, or useful discussions.
3) It is going to take a week or more to get your items, even if you order from the warehouse in your country. Just another one of the things you get with the discount pricing.

Hobby King sent me another customers order in my package. None of the items I ordered were enclosed. Hobby King made me pay for return shipping of these wrong items.
They have refused to credit me for the shipping costs.
Their returns policy states that they will pay for return shipping if the item is defective.
I consider a wrong item (Hobby King Error) to be the same as a defective item when it comes to shipping. I told them that I will never order from Hobby King again and they said that they don't care.

Worst experience I have ever had.In early May, I bought a Walkera helicopter for $ 255. The shipment was canceled (failed delivery?) and I was advised to wait until the package was returned to Hobby King. After many emails, and 8 months of begging, HK promised me a refund of $ 185. I had to pay $ 65 for administrative costs. You better think twice before you buy something from HK..

I ordered a Quanum Nova quad copter from this site. The item was advertised with free shipping. The Hobby King courier charged an additional 70 Euros for duty and handling. One of the motors burnt out on the first flight of the quad copter. I returned the unit (at my expense) and Hobby King agreed a free of charge replacement. When this was sent, again by the Hobby King courier, I was again charged 70 Euros for duty. When I complained Hobby King agreed to send out another Quanum Nova via a courier that would not incur a duty charge. This never happened so I asked for a refund. To date this has not happened either. Interestingly when I tried to leave a review on the Hobby King website I was unable to. You need to have placed three orders before you are allowed to review! I will never buy anything from this site again and strongly urge others not to either.