HobbyKing

I placed an order for a RC plane/boat stand that was shown as in stock, but it seems they didn't have one in stock after all, and they didn't have the courtesy to get back to me to let me know this.
Only after participating in their awful 'online chat' did they agree to cancel the order, and even then had the cheek to say they might never get the stand back in stock, so does this mean they would just have kept my money and ignored me?
Now seven days after the order was cancelled they still haven't refunded my $29!
In my opinion a company of their size that does not have a contact telephone number for customer issues must be somewhat dubious!
DO NOT USE HOBBYKING. (Especially the UK arm of the business)

They have nice web page and Youtube videos but those impressions dont count! Customer service are like robots with standard replies and frustrating. How bad can it get!
I had a 2nd disappointment when a Walkera QR X350 body shell was delivered without 2 fastening nuts on one of the arms. Its completely useless without them and being machine installed. A $30 purchase and was offered with a $5 credit. Further chats were futile and they dont understand the feelings of hobbyists. They being in the hobby business!
1st disappointment was a damaged carrying case delivered. They offered a replacement but never came! Offered a credit but in that I lost $45 of delivery charge and now $9.99.
Hobbyking is definitely not a merchant for subsequent purchases considering their service and customer service whom are good in checking delivery dates. Not suitable for disputes.
I still have credits with them and they can keep it!

Never had a shipping issue. In fact shipping from the US warehouse I get it in 3 days. From China I get it in 11 days. Want to save a ton of money? I can buy 2 of everything and still save over 50% on North American prices and I have an extra part. Gopro equivalent for $70! I have 2! Ok, the parts aren't the best quality, but seriously, you SAVE a bundle! Sorry you guys had such bad shipping issues. But I guess SOMEONE has to buy North American prices! ;)

There are a lot of poor reviews about HobbyKing, but I have to say, I had a very good experience with them recently. I purchased a high capacity LiPo (20,000mAh) battery, then a couple of months after purchasing was ready to use it. It was manufactured incorrectly with battery polarity reversed! I took a couple of photo's as requested, including one showing voltmeter attached. The RMA request was promptly approved and a replacement battery is on the way.

Obviously this was clear manufacturing problem, but I found the process efficient and not at all what I expected given the negative reviews. Maybe they are trying harder..

Purchased B-17 in November 2014. Very poor support. It took more than two weeks to convince them the ESCs were defective and allow me to send them back. What I sent, I did not get back. I recieved generic ESCs without the long harness used in the model and no connectors. You should not do business with this company. I am bothered by the fact they are allowed to advertise in the Academy of Model Aeronautics magazine. That is the governing body that should be protecting member modelers. If you buy from them, you will not be happy. Worst hobby company I have ever dealt with.

I really thought that they wouldn't charge such ridiculous ******* inflated shipping prices. The shipping price was more than I was paying for the item I was going to buy and the price on the item I was going to buy was $70. SEVENTY ******* dollars! AMERICAN! Stay away from this sites shipping prices are way too expensive for someone on a budget like me. Save your money and if you really want one of their products, you're better off buying one from ebay or amazon.

I ordered the Bix 3 and thought it would be shipped from the USA warehouse but when the order was totaled I found that it would be shipped from China. Shipping charges were $74.58! Then after reading some reviews, I got worried. The good news is that the plane arrived in good condition in 12 business days. A great r/c model but their business practices were rather suspect.

Nine weeks and counting...
My order was shipped May 21st. I could not pull it up on any package tracking systems after many attempts.

I put in a support ticket on June 25th as I heard nothing about my package. They pointed me to the Malaysian POS site, and I was able to find the package there, saying it was shipped to the US on June 14th (two weeks prior to the support ticket). Customer support said that it would arrive by July 15th.

It is now July 17th and still nothing.

I have put in another customer support ticket to see if they can tell me what is going on. It was a $120 order that I'm missing, and wondering if I flushed that money down the toilet.

I hoping for the best, but at this point expecting the worst... very disappointed, especially given the amount I've spent with them.

I read about hobby king horror stories before I place a small $10 trial run order with them that consisted of a aluminum folding prop spinner, and some control surface horns. It took 3 months for my order to arrive because of some snafu with customs. I spent hours trying to contact hobby king to resolve my order with zero help from their mmiserable customer service. I told them to cancel the order, and refund my money which they wouldn't do either. That was my first, and last order with them.

Ordered and paid for a FrSky X7S in promotion (GLOBAL warehouse) on 13/09/2019 (order *******) with expected arrival date at the end of November. After 5 months and various requests they tell me that they don't know if and when it will arrive. They have the same radio available in their EU and UK warehouses but don't ship.

They put a 50% promotion item, they took the money to do their interests and when the person who ordered it gets tired of waiting they return the money. Money that in the meantime they used to do their business.

It is a scam.

I purchased the HK 450 v2 helicopter and it arrived 3 days later now I have read some reviews that said shipping was slow but I can't say that it was ferry fast and the product was perfect. Thank you HobbyKing warehouse.

Have bought from them many times and stuff always turns up. Customer service can be slow but the prices are very good.
Only problem is be careful which shipping you choose, NEVER choose SCS EXPRESS as they overcharge for Customs and Handling!
Otherwise great company.

Look I do not normally slam a company,,, But these guys are something else!
I waited in the morning for 1 hour on the "Live Chat" I went to the bathroom for 4 minutes and they were gone... I called "Live Chat" in the afternoon waited for 10 min before getting connected with "Daisy"... It took 10 minutes between my texting her and her getting back to me, I wasted 1 more hour, I said to ship it from the US warehouse, But they decided I wanted it from Hong Kong,,, 6-39 days... Ya right! I drove to the Hobby store 10 minutes away and got what I wanted... NEVER EVER AGAIN! I sure wish I had read this site first!