After many shopping experiences at H &M, I learned that their store and online has different return policy, managers are sarcastic and careless, clothes quality won't last after a couple wear or wash, and sales associates are unprofessionally trained.

Cheap materials, cheap construction, cheap service.

Pathetic service. Not Processing refund it's been more then weeks. Not responding properly or giving reason for failing to process the refund when all there products are returned and I hage received confirmation mails as well. Poor service extremely dissatisfied.

Worst experience ever, worst services, worst customer service, average budget products. Can take 25-30 days to deliver the orders. They never reply back to your emails, the Customer care number doesn't work or will disconnect your calls, and the chat doesn't give any solutions. Just Pathetic!

I really like H&M's clothes. It was a very good store, I recommend it to everyone. The price, quality and excellent customer service.

Extremely racist and rude cashiers especially the trashy dumb bimbo with 2kg makeup. This store seems to only cater to other white trash. Would not recommend if you're colored.

Store location: Conestoga mall

In malad inorbit h & m store i visited yesterday they r very rude with customers and h & m product r very expensive sometimes but we love that's y we visited every time but itna mahenga. Product bi lo or staff log ka behaviour is very bad and they treated like ham log free me hi product le rahe he

Very bad quality, all the seams are crooked, in one place the seams are disintegrated. I don't recommend ordering online because you will be very disappointed. In the photos you can see the trousers sent by H&M

My kids and I really loved H&M summer collection, we went yesterday to the store and I can tell that price are very affordable for good quality of wardrobe. I am looking forward to their autumn and winter collections since I need to buy a lot of stuff especially for me kids, but right now summer vacations can start!

I recently purchased a gold chain from h&m Cookstown Ontario. My product was not put into my bag. After contacting customer service and speaking to a call center representative she hung up on me! All I wanted was a refund on my visa for a product I did not receive! H&M are a global company you need to do better! Your customer service is terrible

Takes more than one month to get back my refund and this company hates people to return, giving me a warning email ………
I returned some but also kept some, they only emphasized my return that's ridiculous!

Very good store, I recommend it to everyone, the price, quality and excellent customer service. As always happy with everything.

Pathetic, poor quality. I didn't know H&M products are so poor quality. I just wore for 5 min and had a painful shoe bite. When I was buying I believed I was buying quality product as this is first time I was buying H&M but for future big no for this brand. Is Myntra aware of the bad quality this brand offering. I would not recommend this product or brand ever to anyone

After the item reaches the warehouse it takes them 14 days to process it and initiate your refund. When you call or message them on live chat they keep saying the same thing and keep sending the same thing instead of giving you any update as to when your refund will be initiated. Then I asked them what was the refund amount, their answer was, you can see the amount in your order of the items returned you can calculate it. They are all clueless about everything.

Today on May 13th, 2022, I ordered four shirts and checked out with Paypal.
The processing auto-filled the shipping address without any option to change it.
When I saw the incorrect address (which was an old address to which I am not associated to whatsoever), I immediately called H&M customer service.

It was 4 minutes after the transaction.

I was connected to a kind fellow called Randall, with a soft Indian accent.

He let me know immediately (after checking my order number), that because it had passed the 15 minute mark, nothing could be changed on my shipping information.

PLOT TWIST: IT HAD ONLY BEEN 7 MINUTES.

So H&M somehow was processing orders in a future 8 minutes ahead of time.

Kudos to H&M for their quantum order processing. Randall was as kind as he could be, given his restrictions. I thanked him and left 100% dissatisfied with my online shopping experience.

There was no room for help. Only to speak with Randall. I guess that is the perk of horrible shipping policy and product shipping logistics with H&M. There's no changes that can happen, at all. Even if a request is made within a few minutes of purchasing.

I do not reccomend shopping with H&M online.

I absolutely love H & M! I have a family of 7 and I buy for 6 of us from them. I spend anywhere from $200-$500 every couple of months because I love the quality of their clothes. Usually I don't have a problem but when I do is absolutely ridiculous dealing with customer service. Customer service are the worse! They are rude, condescending and abrasive. When speaking to the agents they treat you with robotic phrases, demeanor and solutions. You may get more understanding from a robot. H&M warehouse sent me a $200 order, ALL with the wrong sizes and refused to replace the order. They said for me to take a refund and reorder everything if its available, no compensation for me reordering it, no help replacing the order, no let me figure this out and no replacing half the order, nothing. In fact the last representative I spoke to, over talked me the whole time and she was a supervisor, she didn't care that I purchased stuff all the time. They told me to start ordering in UK sizes, which is wrong because the warehouse messed up.
I've been ordering from them for 7 years and sadly this experience was so bad, I'm canceling my online account. I've never felt so mistreated by a company who actually made the mistake, sending me all the wrong sizes and then acting like I did something wrong. H&M clearly only cares about money not their faithful customers.

You should have the delivery driver take a picture when/where the package is dropped off just like amazon. I never received mine and was waiting for it all week.

I used the online app via my phone to order some $20 mens pants. While I did appreciate that for the Month of April 2022, all orders were delivered in the US for free, I goofed and noticed I ordered a size too large. I forgot that all H&M clothes use less materials, like a 34" waist in any other brand, the H&M brand is actually smaller, tighter fighting circa 32" size. In any case, two hours later I tried to call to change or cancel my order. H&M's India based call center person took about 10 minutes to get a live person, then after 7 minutes of trying to communicate my issue, she finally said, you have to cancel within 15 minutes. I believe H&M has the technology to cancel or change ANY ORDER right up to warehouse pull and pack, however, H&M could at least provide a two hour window, which is more reasonable.

Ordered 2 hybrid jean joggers in 3xl, true pant size is maybe 46-50 waist. Ordered 2xl because im 42w and the 2xl true fit is 36-40w. Very cool glad i ordered 4 2xls...

Overall fit is nice, a little on the baggier side but comfy. If you plan on wearing these regularly and are a big person, the crotch area material can use some upgrading to last longer