HiFiSoundConnectionReviews 91

Customer service and return policy is a disappointment. I bought new speakers and the appropriate adapter kit for my car. The adapter kit was completely wrong, and when I pointed this out to HiFi Sound, they told me their paperwork said it would fit. I gave them photographs as proof that both pieces of the adapter kit were wrong - the electrical connector was wrong and the adapter didn't fit their speaker. They don't care.

The return policy is a nightmare! They are charging 20% plus shipping because of their issue!

Before ever doing my homework I went ahead and ordered a small subwolfer for my small car and the first one arrived fairly quick, thus the one star, anyway it arrived and just too big so didn't even take it out of the box, called the company and they gave me a return authorazation number and I found a replacement from them as well, good right? Whoa NOT they called me and let me know they would be charging me a restocking fee of 20%, remember never taken out of the box, the person Tim White he calls himself tells me that's the policy. Now I paid the $35.00 to get it back to them no problem. I just want to for warn anyone considering doing ANY business with HIFISOUNDconnection BEWARE They will RIP YOU OFF you can find me on face book Terry Shawler

I looked online for factory-style replacement speaker for an easy swap-out on my 98 Ford pickup. I found HiFi Sound Connection, purchased 4 speakers with factory adapters at a very reasonable price. I'm completely satisfied.

If you are mad bc you ordered the wrong size speakers then write a bad review on your self for being lazy. Do your homework. I got a better product refurbished and also the newest 1800. 1 kicker cxa 1 ohm stable. That's what I like! So when your ordering door speakers and expect to significantly Enhance your system on the cheap, open your wallet and reach a little deeper. Good components (Mids and highs) require kits sold separately. I'm about 3 grand down via crew cab. 2 L7 - 12 inch, Kicker 1800. 1 / alpine head unit and T speck Wires/caps/AGM 65 batt) that cost more than your whole system. BUY HERE AND KNOW WHAT YOU NEED. Rule of thumb online always know the exact model you need or google it first. Thanks guys and for us that know this place rocks the kicker world

I purchased a wiring harness for my jeep from these guys and they sent the wrong one! I call and ask about a refund so they sent me an email to return the product to get my refund and then sent me an email saying that I only get a partial credit NOT A REFUND! SO I called to ask why and then was told that I dont get a dime back because they received it 2 days late! So now are keeping my money! Eventhough I provided proof that I mailed it within the appropriate time frame.
$#*!ING THIEVES!
DON'T DO BUSINESS WITH THESE GUYS! THEY WILL ROB YOU AND CUSTOMER SUPPORT HANGS UP ON YOU

I ordered a sub for my son for Christmas. We called because it's stopped working 15 days after the warranty expired. He was told tough luck call an audio shop and hung up on. I called back was on hold for 15 minutes before anyone answered. I asked to speak to tech support and see if I can get trouble shooting tips, I was told they have none, when I asked to speak to someone in charge, I was put back on hold for 5 minutes, then had the same rude "gentlemen" come back and say she was at lunch, and I could call back. I asked if this was typical to have no managers on duty, he made a chicken sound and hung up on me. This is a joke of a company, customer service is non existent and they are in the business of selling junk and then disappearing when you have questions. DO NOT MAKE THE MISTAKE I DID!

I ordered a vehicle specific speaker package for a Chevy HHR. The package included two 6x9 speakers as shown in the attached photo for the rear doors. I had not looked to see what type of speakers were installed in the back of the car. Turns out the Chevy HHR has four 6.5" round speakers. Cost to return the 6x9s $43.00 using FedEx as they recommend. They will NOT pay for return shipping even though this is their mistake.
The customer service was quick and friendly but could not help with the return costs no matter what I said or provided as proof of the misleading web page. AND, they have not corrected the web site.
All in all, I ended up buying a 2 din mount, a wiring harness and the speaker package. The packaging for the speakers was horrible but the look and work fine. Everything worked except the rear speakers. These needed to be exchanged for the same as the front speakers. I'm still waiting for these to arrive, I have been working on this install since the end of February, it is now March 27th

I was worried after I placed an order with this company I went online to read reviews and they were all so terrible! I immediately regretted my decision and went to see about returning it... would have cost me more than the original purchase so I just crossed my fingers and hoped it would be ok. I called the company who assured me everything was fine... they sent the parts right away and they were the correct one. The only reason I'm not giving 5 stars is because one small plastic piece was broke, but it wasn't a big deal.

I filled out the fields for their " what fits your vehicle" I filled out all the fields and they sent me a speaker that did not fit. I returned it on my own fine and they would not refund. They said I have premium speakers even though they are OEM. So I paid for shipping, return shipping, and now they have my product and won't refund. Called them and got a bunch of BS about semantics when the bottom line is I filled out "what fits my vehicle"