Eonon

There is a reason EONON's warranty is only two months - even if you buy direct.

I experienced issues at the moment of install, and yes, they tried to help. But as soon as the 60 days were up, and the same issues persisted, I was informed that I was not eligible for a replacement head unit unless I paid. The issue is hardware and not software. Don't be fooled.

Purchased April 25/21

The unit installed in my 2007 Honda Accord had an unfortunate impact on the performance of the front air vents. Unfortunately, I didn't realize this issue until several months later, during the summer season when I desperately needed efficient cooling. I was left constantly overheating because the air was not blowing forward as it used to.

I ended up spending a significant amount of money on troubleshooting, mistakenly assuming that the problem lay with my car itself. It was only when I decided to reinstall the factory head unit that I discovered the root of the issue – everything started working perfectly again!

I reached out to their customer support, and they initially appeared willing to assist, assuring me that someone would contact me. Regrettably, this promise remained unfulfilled, and my subsequent emails were met with nothing but silence.

Given my frustrating experience and lack of support from this company, I strongly recommend steering clear of them at all costs!

Horrible products and even worse customer support and service. I have GA5166x that has no sound! I have to disconnect all power every few weeks to get it to reset. Customer support is only chat or email from China with poor English. No phone support. Not supporting thier warranty. Sent wrong system password. Sent me older, not newer update file, etc... They sell the older O/S and models as new. Best Buy install gurus will not touch these units. Do not buy, run. Walt & Martha Johnson

My unit was bought last August, started having problems with dead zones on screen and unit doing really random things i.e. Changing screens, volume and radio. I contacted eonon and the vendor top perfect electronics in April, one month later they agreed unit needed sending back. Now in August and contacted Amazon instead stating that in accordance with UK law vender is responsible for return within first year of warranty, thankfully Amazon are better than Eonon and Top Perfect and acted quickly to give me a full refund.
Please do not get involved with either of these as they will not and do not honour the warranty, just give you the run around bouncing you back and forth between them.
Poor quality unit and absolute sham warranty

I have used eonon head units on many cars I've had over the years. Before they used to have decent value units, but recently their android units are full of very useless features which make them slow, however the biggest issue is their customer service. My current unit I bought and it had many issues, they always respond but never give good advice and you need to search forums for help. The last straw was a update they did for the android auto connection, which bricked it's use causing very bad screen resolution where nothing is readable. After reaching out to them they ran me around in circles for days stating same useless information over and over, to come back in the end saying the unit must be broken, too bad. Yes the software is broken, the update broke its usability and a simple rollback would fix it but it's useless dealing with a company that breaks it's own product after you buy it. I have video but cannot upload as it shows error

Purchased 2nd unit from them after 1st unit failed outside warranty. They offered me 20% discount on 2nd unit purchased on 02/06/2022 and now this unit has failed in warrant they are telling me my warrant is backdated to purchase date of 1st unit so apparently my warranty expired in November 2022 because they gave me a discount on my second unit. Very dishonest company. Stay away. Photo of email attached.

Bought the unit, it is not powering on. Customer service have been out due to national China day holiday for 4 days. I called them today, they are out due to weekend. Bunch of idiots who don't read or understand English. I keep telling them that I have 12V going to the unit and still not powering up, all fuses are good. They want to send me a wiring harness. I am tired of messing with these people. Save yourself the headache and by something in US so it can be returned in case. DON'T WASTE YOU MONEY.

I've just installed the Eonon D5168 in my 2007 Nissan Versa Hatchback. Installing seemed to be very simple and just took around thirty minutes. That it was only a matter of removing the dashboard panel, taking out the manufacturing radio, mounting this manufacturing bracket towards the brand new stereo, installing the new stereo, and connecting it to the wiring harness. Everything was obviously a direct fit. No modifications or custom installation is necessary.

And for all the quick answers and all the help I received when i got stuck. I recommend this site if you find something you like! I am very pleased with the product I orderd.

Ive had mine 3 months now. No sleep mode, every time I use it I have to rest the sound.
Many features but it won't hold its memory. So now I sit in care waiting for it to start up then wait for the music to start, then I have to go into the sound settings.
Now I can reverse out the parking space. The reverse camera is Amazing it really is, the picture is amazing even in the dark. The camera is ace.
OK I'm now getting that fed up with it, I'm wondering if it has a battery inside that needs replacing like on a computer. ( even though it has a memory wire to the battery)
It's nots very good at all in the sound software a complete fail. The unit I have not found any other problems. ( but I only really only listen to the sd card)

Purchased a head unit that they guaranteed would fit a 2006 Audi S4. When received, it did fit in the dash, but the wiring harness did not fit (it was not the same size clip harness). I contacted them and they put me off for several days, then finally said "nope, it won't work"... they offered to return (at MY shipping expense) but said it "may be better to sell the unit locally". Really?

I was out of town and replied a few weeks later. They then explained that we were outside of the return window (a very short 30 days). Even though they knew it wouldn't work well within the 30 day period.

I am currently working on a chargeback thru my card.

Their correspondence was unprofessional and unhelpful. Their 30 da return policy is a joke. And they even expect you to cover return shipping on a product that they promise would fit, but doesn't fit.

It's all false advertising. There is actually no Apple carplay, no wireless or even wired haha. It's all such a joke. It takes about 5-10 mins to go through this mirroring application that requires you to setup your Hotspot for every time you turn it on hahaha. It's so bad. If you want to be late and annoyed from getting to A to B then buy this stupid product.
Now I'm emailing them trying to get a refund and they're stalling as longest they can so the 2 month warranty lapses. What a bunch of pricks hahahaa. Avoid them, do not make the same mistake I did. Avoid these lying pricks hahaha.

I swear the money seems to come from the customer service peoples own paycheck the way they fight you on everything. Their own warranty page says you can return the item within 60 days and they'll pay the return shipping...GOOD LUCK! So far they've asked me to make a video of the installation(which will show what? A non-working radio?), to me it seems that they'll use any video as evidence against me rather than to try and help get the thing working.

Their 'chat' messenger isn't chat at all, it just sends what you've typed into thin air, their support E mail address is similar. Their Facebook page isn't much better, they just repeat the company line of 'send us a video'. There's no installation manual and if you read the fine print they strongly suggest having a professional install their product so yeah...the 'ease of installation' feature they tout kinda goes out the window.

If you have a BMW you're further crippled because of the fiber optic system used and integrated into many of the systems in the car. I've read but not heard that the BMW system thats in the car originally sounds SO much better than this Eonon unit.

There are many reviews out there about this stuff, most have complaints about the item being buggy, slow, forgets settings and drops calls etc.

You've been warned.

I purchased a EONON head unit and had it installed in my BMW F30 and for the last two years I've tried to get it to function correctly…I'm now having it removed…the unit will not save any settings, in particular the time and date…it crashes on a regular basis requiring a restart especially when using apple CarPlay via the usb dongle the memory card slot has dropped inside the unit and swallowed up 3 memory cards, the touch screen freezes. The factory settings menu has changed it's self partially to Chinese the split screen function doesn't work…the Bluetooth keeps dropping out and the list goes on and on…if anyone is thinking about purchasing one of these after market head units. The do not buy one of these