Andrew G.

I swear the money seems to come from the customer service peoples own paycheck the way they fight you on everything. Their own warranty page says you can return the item within 60 days and they'll pay the return shipping...GOOD LUCK! So far they've asked me to make a video of the installation(which will show what? A non-working radio?), to me it seems that they'll use any video as evidence against me rather than to try and help get the thing working.

Their 'chat' messenger isn't chat at all, it just sends what you've typed into thin air, their support E mail address is similar. Their Facebook page isn't much better, they just repeat the company line of 'send us a video'. There's no installation manual and if you read the fine print they strongly suggest having a professional install their product so yeah...the 'ease of installation' feature they tout kinda goes out the window.

If you have a BMW you're further crippled because of the fiber optic system used and integrated into many of the systems in the car. I've read but not heard that the BMW system thats in the car originally sounds SO much better than this Eonon unit.

There are many reviews out there about this stuff, most have complaints about the item being buggy, slow, forgets settings and drops calls etc.

You've been warned.