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Please do not review if you are affiliated or havI've only ever ordered the same item (on 2 different occasions) so I may not be the best judge, but I have to say I had good experiences both times. The items had to be back-ordered which added about 2 weeks to each order, I've had that experience with so many mail order companies that I almost expect it.
The items (David Carradine Tai Chi DVDs, total of 3) were very inexpensive, the packaging and cost of s + h were great and the items looked and worked great when they arrived. I never had to contact customer service so I can't offer anything on that subject.
Although my experience with Bestbuy.com was limited, I highly recommend them (for DVD purchases).