Ordered a underseat sub and box combo for my F250 and was stated underseat... first off I ordered it May 8th. Package was supposedly delivered on May 17th while I was at work thru UPS. So I check my porch camera... UPS driver walks up to my porch, looks around but never leaves package. So i contact customer service and tell them. They inform me to contact UPS to find my package. UPS shows in their system that the original order was processed as "Package pickup from customer for Return Shipping." First mistake by the company. They then proceed to have me put UPS through a lost package investigation which takes 8 to 10 business days to do. UPS calls me on day 9 to inform me that they couldn't find my package even though it was put into their system incorrectly and that they would pay Hifi for the item. So I contact Hifi again and explain what UPS told me... they then proceed to tell me they have to investigate as well and it will take 7 to 14 business days to complete. Another mistake. Now here its beginning of June, I have no package and have gotten to play the waiting game almost a month. I get an email from Hifi stating that I have to wait for UPS to return my package and be checked back into their warehouse... what? Even after all that I've explained to them. So now I'm highly upset because for one, their customer service sucks, they only want to communicate through email and take forever to reply. So I finally had a customer service person call me in regards to my issue and wanted me to buy another sub and box combo which already cost me 400 to begin with, so now that would be 800 this company would have of my money and potentially the same issue happening to the 2nd package. So this guy says I have to wait for UPS payment to them to finish processing before they can send me a replacement... that takes another week. Finally they call and process my replacement and tell me itll be delivered in 3 to 5 business days... later that evening i get an email that the product is out of stock and i have to wait until it becomes available again... there goes another week. So i finally get another customer service rep to call and he offered me a refund of 50 dollars. That has been processing for almost a month and a half now and its August 1st. It's always something with this company... never will I order from them again.

I am a musician (drummer) and have been buying and selling musical instruments for last 10+ years. And I need to say that my buying experience with this company was the worst one in my life.
On March 9th I've placed an order on their website - http://www.hifisoundconnection.com
- Paiste 19 Inch Rude Series Crash/Ride Cymbal with Long Sustain & Integrated Bell Character (*******)
- Paiste Rude Series 14-Inch Sound Edge Hi-Hat Cymbals with Pronounced Stick Sound (*******)
- Paiste Rude Series 18-Inch Crash/Ride Cymbal with Strong & Balanced Stick Sound (*******)
- Paiste 20-Inch Rude Series Novo China Cymbal with Bright & Silky Sound Character (*******)
All cymbals were "in stock and ready to ship" as it was stated on their website. Paid money in full and were expecting to get all the cymbals as usual in 4-6 business days maximum.
First cymbal was received as expected on Sat 3/12/2016 and it was new. No problems. But after it.
Next parcel was received only on Thu 3/24/2016 and:
- Paiste 20" Rude Novo China Cymbal (*******) - was fine
- Paiste 14" Rude Sound Edge Hi-Hat Cymbals (*******) - I've received only bottom cymbal without top one.
- Paiste 18" Crash/Ride Cymbal (*******) - came with a bent on the edge. Totally damaged.
I've contacted customer support by phone and spend several hours explaining that hi-hat supposed to have top and bottom cymbal and I've received only the bottom one. They told me that they don't have it in stock and this problem should have been caused by unprofessional Paiste warehouse workers who didn't ship 14" top hi-hat cymbal to me and told me that I need to wait until Paiste will send it to me. About the damaged Paiste 18" crash/ride I was told that I need to wait until FedEx will pick it up, deliver it to their warehouse and they will send me the new one. OK. I've been waiting almost 1 week for this pickup, finally they send the replacement to me, but...
On Fri 4/08/2016 - I received new Paiste 18" crash/ride but it again came totally damaged (another cymbal with bent and dents on the edges around the cymbal).
I've contact hifisoundconnection customer support again. They again told me sorry and that I need to send it back for a replacement. And still (as they said) they didn't have any information about Paiste 14" top cymbal from Paiste and they don't have it in stock to ship it to me. I looked through their website and eBay shop and found out that they are selling this 14" top hi-hat cymbal and it was written everywhere "more than 10 pieces in stock" (So they were lying to me during 1 month, saying that they don't have it in stock).
I was angry and after a long talk (it took nearly 1 hour and 30 minutes for them to accept the fact that they have top 14" hi-hat top cymbal in stock) they finally promised (I have screenshots of this chat on their website if you are interested) to send 14" hi-hat top cymbal to me immediately and issue a full refund for 18" crash/ride once they receive damaged one from me (because I've decided to buy it from another shop). OK.
On Tue 4/19/2016 I received 14" top hi-hat and it was not brand new (looked like demo item and was packed and terrible box) but I was happy to get it anyway after almost 2 months of waiting.
I've sent the second damaged 18" crash/ride to them and have been waiting for a full refund (as it was promised by their customer support), but I again. I was not ready for the surprise... Once they have received it, they have sent me the "new one"! NOT A REFUND as they promised!
And the most terrible thing is that when I received the third 18" crash-ride from them with big dent on the edge! It was a worst cymbal condition of all 3 cymbals they sent to me!
When I've contacted them and told that I want to get money, not this damaged cymbal I received an answer saying "We can only process a refund within 14 days from the order date as stated in our return policy. We apologize for any inconvenience this may have caused you. In addition, we can only authorize return within 30 days from the order date. Let us know if you need any further assistance."
So now, after 2 months and a lot of time spend on this guys I have totally damaged cymbal, no money and feeling that I've being ripped of by this guys. I have a feeling that they knew what they were doing and what they were shipping. It was their plan I guess.
And I also want to say that all shipping boxes were fine, so it is obviously not fault of delivery service. It was packed being already damaged on their warehouse.
I am filling in a lawsuit against them right now. So if anyone had experienced problems with this "company", please contact me.
Never buy from them!

1/4 Satisfied, 3/4 Nightmare!
I ordered a sub/amp/enclosure package for my 2001 Jeep Wrangler. The enclosure was custom made for the Jeep and had the subs pre-loaded. I spent a great deal of time in an online chat session with "James" from hifisoundconnection in preparation for the delivery and installation of the subs/amp. He was very helpful. The order shipped quickly and the amp and subs were as promised. This is where the "satisfaction" ended and the nightmare began. The enclosure (with the pre-loaded subs) arrived broken. I took pictures of the broken enclosure and immediately got on-line with James again. He again was pretty helpful. I wanted an entirely new enclosure (new subs/enclosure). He told me that for that to happen, I'd have to ship everything back, allow for inspection and then a new unit would be shipped. James then told me that if I would remove the subs and wiring, box up just the enclosure, that he would send Fedex to pick it up and he would also immediately ship out a new enclosure. Handling it this way would require me to install the wiring and subs in the new enclosure when it arrived. I was fine with that arrangement. James asked that I email pictures of the damage to hifisound customer service, which I did. I then started getting conflicting emails. One email said that I would need to hold onto the broken enclosure for 1-2 weeks in case Fedex wanted to inspect it, and only then would a replacement be sent. I got a second email stating that, only upon receipt and inspection of the broken item would a replacement be sent. I then emailed the company and shared what their own on-line chat department had said (a replacement would be sent immediatley). They still declined. I then said that I would scan/email a copy of the entire "chat session" showing what had been promised by their company. At that time, they agreed to proceed with the shipment of the new enclosure.
Fast forward 1 week. The replacement enclosure arrives... BROKEN AGAIN! At this point, it has been nearly 3 weeks since I first ordered the equipment. I (once again) got on-line and spoke with James. I asked if he could overnight me a new enclosure (since this had taken sooo long, and 2 enclosures had arrived broken). He stated that it was cost prohibitive to overnight the item, but he could ship me another one via regular shipping. I told him that I had zero confidence that a 3rd enclosure would arrive intact (since the previous two had arrived broken). I then requested that he just refund the cost of the enclosure to my credit card (and I would purchase an enclosure locally). He agreed to that arrangement. I went ahead and purchased the local enclosure. I then started receiving emails from hifisound stating that it is against policy to give refunds for enclosures, and only replacements are authorized. I, once again, had to point out what their own representative had promised. I then recieved an email stating that I would get a refund (subject to a 20% restocking fee). I responded that charging a restocking fee for an item that arrived broken made no sense. I was also "scolded" by the company because the first broken enclosure arrived back at hifisound empty (no subs/no wiring). I pointed out that I was clearly instructed by their own customer service department to remove the subs and wiring so it could be used to install the subs when the replacement enclosure arrived. I was then told that there would be no "restocking fee", but I would have to pay for the return shipping. PAY SHIPPING TO RETURN AN ITEM THAT ARRIVED BROKEN?

You can only imagine my frustration at this point. Given all the mixed messages and conflicting statements made to me by hifisound, it became painfully clear that the company's way of dealing with issues (that they did not want to deal with) was simply to "wear the customer down" until it became too troublesome to deal with.
I contacted hifisound and congratulated them on their victory. I told them that I had spent all the time I was going to spend on this matter, and unless they agreed to do the right thing and refund the cost of the enclosure, that I considered the matter closed.
As I expected, there was no response from the company. I now plan on throwing the broken enclosure in the dump and moving on. But not until I make as many consumers aware of this experience as I can.

What is sad and funny at the same time, is I spent several hundred dollars on the system, and the enclosure itself was only $84. Yet, hifisound took the position that it is better to give a customer the run around until that customer "goes away" than to do the right thing.

My overall message is... BUYER BEWARE! I'm sure hifisound is fine to deal with just as long as there are no issues that