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From the business
About HiBid
HiBid is the premier auction platform for selling a huge variety of items. Everything from real estate, cars, and fine jewelry to collectibles, sports memorabilia, and personal property is open for bidding on HiBid.com at any given time. Thousands of auction companies worldwide use HiBid to conduct live webcast, online-only, and absentee bidding auctions. With a wide range of items always available at auction, HiBid has something for everyone.
Ideal For Local & Online Auctions
HiBid supports multiple types of online bidding, giving auctioneers the options they need to host auctions large and small either in-person or online. This gives bidders from around the world immediate access to huge estate sales and liquidations they might not otherwise be able to attend, and the ability to place bids at their convenience from any location.
Auctions For Everyone
Bidders can find auctions and lots quickly by simply using the HiBid.com search bar or browsing the hundreds of ca...
HiBid Reviews Summary
The company has established a reputation for providing a user-friendly online auction platform, with many customers appreciating the ease of bidding and tracking items. Positive feedback highlights the quality of products and efficient transaction processes. However, significant concerns arise regarding website performance, excessive shipping charges, and insufficient customer support, particularly in resolving issues related to missing items and unclear invoicing. Overall, while the platform is favored for its convenience and product variety, improvements in customer service responsiveness and transparency in seller charges are necessary to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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I bid on an item and "won". Went to pick up the item at the auction house and was told they were not going to release it because there was a reserve. No where in the auctioneer's literature was there any statement that there was a reserve. I called the auctioneer, he happens to be in my same home tow. He said they did not list it as an "absolute" auction. I bid $65. Apparently the reserve was $100. I refused to pay that. If an item on your auctions has a reserve it should be listed as such or at least listed as "reserve not met".
One item i got outbidded on, when the live bid started, I tried to raise my bid at the last minute, when I clicked live bid it changed pages and I couldn't find the item until it was over. I say do away with the live bid and let it continue till it's over.
We apologize for the delayed response, Barry, and understand your frustration. It sounds like there was an issue with navigating the live bidding page, which can be frustrating when trying to place a last-minute bid. The live bid format is designed to mimic real-time auction dynamics, but we understand that this can be challenging at times. We’ll pass along your feedback about the live bidding experience to our team. If you continue to experience issues or need assistance, please contact our support team at 844-775-4774. We appreciate your input and hope your future experiences are smoother!
I really like the zoom feature on the pictures so you can get a good look at the items you are bidding on. Moore Auctions had a good assortment of high quality items.
Have bid on 3 auctions now. Getting the hang of it. Great experience.
The mower stated it worked last season. Then when picking it up it doesn't run and "needs work". There was no battery in it. Putting a battery doesn't fix it. There are broken and burnt wires. Clearly a misleading description. Always a risk, but accurate descriptions are important
We apologize for the delayed response, Sarah, and understand how frustrating it must be to receive an item that does not match its description. Auctioneers are responsible for providing accurate descriptions, and we take concerns about misleading listings seriously. We recommend reaching out to the auctioneer directly to resolve this issue. If you need assistance contacting them or have any other questions, please feel free to contact our support team at 844-775-4774. We appreciate your feedback and are committed to improving the bidding experience for all users.
I did not receive a settlement copy of the items I bud and won on Sunday, April 21. How do I obtain a copy?
I recently bid on an auction and was the high bidder on a $2 bill when the auction "ended." I was surprised to see the auction "re-opened" at least two more times giving plenty of others an opportunity to steal the bill out from under me…which they did. If the end of an auction is not the end of an auction, can you depend on its integrity? Seems not.
We appreciate your feedback, Kevin, and understand how frustrating this experience must have been. Auctioneers set their own bidding rules, including soft closes or extended bidding, which can sometimes cause auctions to appear as if they have "reopened." We recommend reaching out directly to the auctioneer for clarification on their specific policies. If you need assistance navigating the platform or contacting the seller, please reach out to our support team at 844-775-4774. We appreciate your input and take concerns like this seriously.
Not a fan of them extending the time every time someone bids in the last minutes. That's the participation trophy mentality and it's unfair to the buyer.
We appreciate your feedback, Tanya, and understand your frustration with the extended bidding feature. Many auctions use a soft close, which extends the time when a bid is placed in the final moments to prevent last-second sniping and ensure all bidders have a fair chance. This is a common practice in online auctions, but we understand it may not be ideal for everyone. If you'd like to learn more about how bidding works, you can visit the Bidding Help page by clicking your name in the top left corner of the site or following this link: https://hibid.com/account/biddinghelp. We appreciate your input and hope your future bidding experiences are better!
New to this. Except for internet hiccup things went pretty well. Only loss on bid
I like iot and will probably use it again.only thing is i cant figure out how to pay for my items i won in the northumberland pa auction
Good Auction House to trust. Bid, won, and was shipped fast. Everything went smoothly,
Gravel parking lot at pick up point. I was glad is was not bad weather.
This was my first on this site and I finally got in a win. There are a lot of interesting items and I will return.
Son when I have many items from one auction I found it won't let me see the current price and have to go to the page. I really want to stay where I can see all my items. You see, items with soft close and thr timer resets then forced to having to navigate multiple item pages to keep bidding. I would rather go to my bidding page and do it there until the close and not go live into the items page.
I received an email when I was outbid, but did not receive one telling me I had won the item.
We appreciate your feedback, Brenda, and understand how important it is to receive timely notifications. Winning bid notifications are typically sent by the auctioneer, so we recommend reaching out to the seller directly for confirmation. You can also check your HiBid account for your winning items. If you need assistance navigating the site or locating the auctioneer's contact information, please reach out to our support team at 844-775-4774. We appreciate your input and hope your next experience is smoother!
THERE ARE TOO MANY ACTIONS THAT STATE SHIPPING AND HAVE SHIPPING LOGO, BUT DON'T SHIP TO THE UNITED STATES OR DON'T SHIP ANYMORE.
I appreciate the fact that you use Lot numbers, it makes is so much easier to navigate and not everyone does that. It also makes it better if you are discussing an item with someone else.
We apologize for the delayed response, Morris, and we’re sorry to hear about your long wait time for pickup. Auctioneers manage their own pickup processes, and we understand how frustrating delays can be. We recommend reaching out directly to the auction house to share your concerns. If you need assistance contacting them, please reach out to our support team at 844-775-4774. We appreciate your feedback and take concerns like this seriously.
Definitely fun trying to bid on items. I just wasn't aware of all the extra charges, 25% buyers fee, taxes, insurance shipping, etc..
We appreciate your feedback, Robin, and are glad to hear you had fun bidding! We understand how unexpected fees can be frustrating. Auctioneers set their own fees, including buyer’s premiums, taxes, and shipping, and we recommend reviewing the auction’s terms and conditions for a complete breakdown of charges. If you have any questions or need assistance navigating the platform, please feel free to contact our support team at 844-775-4774. We hope your future experiences with HiBid are smoother!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We apologize for the delayed response, Timothy, and appreciate your feedback. We understand how frustrating it can be to encounter a reserve without prior notice. Auctioneers are responsible for clearly communicating reserve prices, and we agree that items with reserves should be indicated as such in the auction listing. We recommend carefully reading the auction details and terms and conditions for any important information like reserve prices. We’ll share your suggestion with our team to improve transparency. If you have further concerns or need assistance, please feel free to contact our support team at 844-775-4774. Thank you for sharing your experience, and we’re committed to improving the process for all users.