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From the business
About HiBid
HiBid is the premier auction platform for selling a huge variety of items. Everything from real estate, cars, and fine jewelry to collectibles, sports memorabilia, and personal property is open for bidding on HiBid.com at any given time. Thousands of auction companies worldwide use HiBid to conduct live webcast, online-only, and absentee bidding auctions. With a wide range of items always available at auction, HiBid has something for everyone.
Ideal For Local & Online Auctions
HiBid supports multiple types of online bidding, giving auctioneers the options they need to host auctions large and small either in-person or online. This gives bidders from around the world immediate access to huge estate sales and liquidations they might not otherwise be able to attend, and the ability to place bids at their convenience from any location.
Auctions For Everyone
Bidders can find auctions and lots quickly by simply using the HiBid.com search bar or browsing the hundreds of ca...
HiBid Reviews Summary
The company has established a reputation for providing a user-friendly online auction platform, with many customers appreciating the ease of bidding and tracking items. Positive feedback highlights the quality of products and efficient transaction processes. However, significant concerns arise regarding website performance, excessive shipping charges, and insufficient customer support, particularly in resolving issues related to missing items and unclear invoicing. Overall, while the platform is favored for its convenience and product variety, improvements in customer service responsiveness and transparency in seller charges are necessary to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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Love the soft close on items, though some people still don't seem to understand it. One issue is a recent auction I was bidding on was supposed to go up by increments of 5 yet when I checked my bids I was outbid on several items by 3 dollars, seems a little off to me.
I had an issue HiBid helped work it out. Apparently these auction houses use the same program and are tied together. Thus, they create a social score for bidders. I am not good with that. Howe ever have fun, keep invoices.
True, real time auctions. No BS, very enjoyable and great prices/ products.
Salt lake branch are thieves I had stopped a payment due to was bid by mistake they sold the chair and now they will not refund me my money it was 679.00 and they said they would only refund half they won't give me the chair or my money back BEWARE THEY ARE THIEVES ALSO GOING TO BETTER BUSINESS BUREAU
Mid-state auction service of Decatur IL basically committed fraud and is still selling to this day with no repercussion for his actions. I understand auction flex/Hibid can't give me a refund but they could give the proof I provided stop letting scammers use their platform. Very sketchy.
We apologize for the delayed response, Billy, and are truly sorry to hear about your experience. We take concerns about fraud and misrepresentation seriously. Auctioneers are responsible for fulfilling their sales, and we recommend reaching out to them directly regarding the missing items. If you're having trouble contacting the auctioneer or need further assistance, please reach out to our support team at 844-775-4774, and we’ll do our best to help facilitate communication. We appreciate your feedback and are committed to improving the security and experience on the platform.
Bidding in real time on the day of worked efficiently.
I assume u guys didn't realize lights in clock didn't work and how could u when cord was cut off,
My fault for not asking, paid premium price, lesson learned.
Thanks
Randy
Very enjoyable and can do this from the comfort of home.
It was so much fun. I had no issues. It gets kind of stressful at times getting my bid in to win.
It was horrible. I had no clue how to do it. Horrible, Horrible.
We apologize for the delayed response, Robert, and are sorry to hear that your experience wasn’t a positive one. We understand that online auctions can be confusing at first, and we’re here to help. If you need assistance navigating the platform or have any questions, please reach out to our support team at 844-775-4774. We’re committed to improving the experience and ensuring you have the tools you need for future auctions.
There were some hiccoughs when looking at specific items then going back to the main stream it would kick me out & I'd have to start over & scroll through too many pages. Not 100% user friendly.
We apologize for the delayed response, Sharon, and appreciate your feedback. We understand how frustrating it can be when navigating through items, especially when you're kicked out or have to start over. We will pass along your input about the user experience to our team for improvement. If you continue to have trouble or need assistance, please contact our support team at 844-775-4774. Thank you for your feedback, and we hope your future experiences are smoother!
This is great site/platform which provides access to multiple online auctions which are reliable and where you can find pretty much anything under the sun.
I am still new to HiBid, but appreciate the ease of search and navigating.
Winning bids in auctions, some sellers do not have complete information of my credit card that was given to hibid when i registered with you, like # on back of my card, i;m used to using paypal when bidding with unknown sellers,, i works very well for me
Also i purchased a few coins, very disappointed with the grading service. All the coins were cleaned,, this is a big let down for a coin collector,and one new to your hibid service
We apologize for the delayed response, Russ, and appreciate your feedback. We understand your concerns about credit card information and the grading of coins. HiBid uses a variety of payment methods, but if you're more comfortable using PayPal, we recommend checking if that option is available with specific auctioneers. Regarding the coins, we understand how important accurate grading is for collectors, and we encourage you to reach out to the auctioneer directly to discuss any discrepancies. If you need further assistance or have questions, please contact our support team at 844-775-4774. We hope your future experiences with HiBid are more positive!
Win 13 items, picked up, checked item #'s with invoice, all correct. Opened all items at home and two boxes were not the correct items - they were thankyou cards, my items were epoxy resin tools. Returned to depot, they verified the error but could not find my items so their solution was to give me a refund. You have the same items on the next auction which I am currently bidding and losing on.
We apologize for the delayed response, Wendy, and are sorry to hear about the mix-up with your items. We understand how disappointing it must be to receive the wrong items. While the auction house verified the error, we’re glad they provided a refund. If you’re still interested in the epoxy resin tools, we recommend reaching out directly to the auctioneer for clarification or further assistance with the current auction. If you need help contacting them or have any other questions, please reach out to our support team at 844-775-4774. We appreciate your feedback and hope your future experiences go more smoothly!
I bid with other sites that use HiBid with out much problems, but the site for Adams sucks. Why is it on this site only that when I sign on it shows all my other Want Lists? It makes it harder and confusing to use and also doesn't appear to allow me to go and look at previous auction detail. Adams Auctions is the only site that brings up these problems.
We needed a new lawn mower and was able to get one for half the store price.
Website crashed a couple times and would not load right when an item we were bidding on was coming due to sell. Also, wish in all modes there was a show all. Pain to have to scroll and when u loose your place by going in to look at an item. Should go back to where u were in catalogue option
First my fault for not taking a screen shot! But I'm thinking a couple items I bid on did not say X2 as far as the price on multiple items? When I look back it doesn't show any items as X2, or what ever the quantity of the lot is! Second I never got an invoice from HiBid as was stated in my email? Yes I checked my spam
Thanks, easy way to bid!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We apologize for the delayed response, John, and appreciate your feedback. We're glad to hear that the issue was resolved and that you were able to have a fun experience! Auctioneers can review bidders, which is part of their process, but we understand how this can be concerning. It's always a good idea to keep your invoices for reference. If you have any other questions or need assistance in the future, please contact our support team at 844-775-4774. Thank you for sharing your thoughts, and we hope your next experience is even better!