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From the business
About HiBid
HiBid is the premier auction platform for selling a huge variety of items. Everything from real estate, cars, and fine jewelry to collectibles, sports memorabilia, and personal property is open for bidding on HiBid.com at any given time. Thousands of auction companies worldwide use HiBid to conduct live webcast, online-only, and absentee bidding auctions. With a wide range of items always available at auction, HiBid has something for everyone.
Ideal For Local & Online Auctions
HiBid supports multiple types of online bidding, giving auctioneers the options they need to host auctions large and small either in-person or online. This gives bidders from around the world immediate access to huge estate sales and liquidations they might not otherwise be able to attend, and the ability to place bids at their convenience from any location.
Auctions For Everyone
Bidders can find auctions and lots quickly by simply using the HiBid.com search bar or browsing the hundreds of ca...
HiBid Reviews Summary
The company has established a reputation for providing a user-friendly online auction platform, with many customers appreciating the ease of bidding and tracking items. Positive feedback highlights the quality of products and efficient transaction processes. However, significant concerns arise regarding website performance, excessive shipping charges, and insufficient customer support, particularly in resolving issues related to missing items and unclear invoicing. Overall, while the platform is favored for its convenience and product variety, improvements in customer service responsiveness and transparency in seller charges are necessary to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
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My brother in law went to pickup my winnings. I won a motorcycle lift but they gave him a lawnmower lift. The lawnmower lift sold for much more so I guess I came out ahead on the deal but the auction house is not very organized.
I love HiBid. I've been using it for quite some time and I always find what I'm looking for at a deal
I received a unpaid invoice regarding the purchase advising me to contact them if I required shipping. I have not received a response from them.
No hazzles, set your max bid and let the system bid for you. If at the end you want to top your bid it is still posdible with the soft close bidfing
Very nice experience. Marchandise was as in super condition. Pictures matches reality. Cant wait to win ( or buy) again!
They were closing many lot numbers at same time. If you were bidding on several lots, it was hard to keep up. Need to close one item at a time before going to next item.
Hi Donna,
Thank you for your feedback. It's essential to be mindful when bidding, as our platform is set up to ensure all bidders have ample time to bid on all lots. If you encountered a specific issue with an auctioneer or auction lot item, please let us know. We're here to help resolve any issues you may have experienced.
Best regards,
The HiBid Team
Can't find auction lots I have won from the past. There is no archive of won auction lots just a list of auction lots I have bid on. Would be nice to see a list of all the won lots. (similar to what E-bay has)
We apologize for the delayed response, Christopher, and appreciate your feedback. HiBid does offer a way to view past bids, including won lots. If you click on your name in the top left corner of the site, then go to Past Bids, you should be able to see a list of all your previous auction activity. We hope this helps! If you need further assistance, please reach out to our support team at 844-775-4774. Thank you for your input!
Late at night, I stayed up to bid on a few wrist watches. As I normally do, I registered 5 min prior to my watched items ending. I registered, received an email that I was registered, then placed a bid on the first watch. It went pending. Within a few minutes, my winning bid was rejected. I contacted the auctioneer and he stated "you didn't bother to register in time". Minutes later I bid and won two other watches. The auctioneer didn't respond to my next message and hasn't yet sent an invoice because "HiBid had problems and he needs to confirm things…" I won the watches at very good prices. I wish to purchase them.
We apologize for the delayed response, Collin, and understand your frustration. Sometimes bids can go into a pending status, and in these cases, the auctioneer needs to approve them before they are finalized. If you haven’t received your invoice yet, we recommend reaching out directly to the auctioneer for confirmation. If you're having trouble contacting them or need further assistance, please feel free to reach out to our support team at 844-775-4774, and we’ll help facilitate communication. We appreciate your feedback and hope to resolve this issue for you as soon as possible.
An online auction is so convenient instead of traveling to an auction. The website is easy to use which is great for older people.
I expected a fairly prompt notice of my winning bids, along with a paid invoice and instructions for arranging shipping. Auction ended on Thursday and it is now Saturday. No emails. No texts. No phone calls. Crickets. Guess I will have to complain to Customer Service and hope for the best.
We apologize for the delayed response, Pennie, and understand your frustration. Auctioneers are responsible for sending invoices and shipping information, and it’s unfortunate that you haven’t received those yet. We recommend reaching out directly to the auctioneer for clarification on your payment and shipping details. If you're still not getting a response or need assistance, please contact our support team at 844-775-4774, and we’ll help facilitate communication. We appreciate your feedback and hope your issue is resolved promptly.
I like having access to auctions across the nation. Unfortunately, bidders are secretly rated by auction houses. If negative remarks are made about you other auction houses will not allow you to bid on their items. There is also a scoring system which is negatively impacted every time an auction house declines you.
Central Florida Auction was able to place negative reviews against me. I never placed a successful bid with these people. Now other auction houses believe I am a non-paying bidder. This is not true.
I contacted HiBid and was told a) reach out to the auction house and b) get new account because my score was too low.
As a bidder I was unaware of this secret review and score. Bidders should be able to see what auction houses are saying about them. Bidders should also be able to rate the auction houses.
We apologize for the delayed response, Jamie, and appreciate your feedback. We understand how frustrating it can be to feel unfairly rated or to have your ability to bid impacted by reviews you were unaware of. HiBid does allow auctioneers to review bidders, but we agree that transparency and communication are important. We recommend reaching out to the auctioneer directly to address any concerns regarding your rating. If you need assistance or have further questions, please contact our support team at 844-775-4774, and we’ll help facilitate communication. We appreciate your input and are committed to improving the bidding experience for all users.
In the past I been overall satisfied with Hibid, I recently got new phone and number so I set up a new account and downloaded the app, I never used the app before. And honestly I not impressed really with it. I most of the time don't use it and go via website
The app glitches out and shuts down, especially when scrolling, the time is way off from the watch list to actual life time, that sucks especially when you are bidding on a few items at once and they are close together and getting bid up. Both these issues cost me some of tens I really wanted
Them you have the fact the app is missing so many features I use. Looking for an auction is next to impossible, as the map won't leg me narrow down Then looking for a product is a chore. If you want to look at an item you viewed and didn't put in watch list You have to scroll entitle page. On the web you' can skip via going to page xxx Then if you saved the item in watch. You can't go see items around it. Often items are sectioned together. So you have to scroll sometime forever to find it Via app. Web you can skip ahead in catalog at least but both need a look at next item on the watch item list Also search auctions by zip code needed for the app. Or by city.
Hi bid really needs to clampdown on those with outrageous postage fees. Lots of chatter online about this. I am surprised that auctions are still doing it., the the fact that a lot of auctions are unaware how to charge the correct sales tax. Or even know if they are a state that charge via destination or shipped from.
Well that's my thoughts. Cheers
We apologize for the delayed response, Matthew, and appreciate your detailed feedback. We understand the frustration you’ve encountered with the app’s glitches, time discrepancies, and missing features. As an alternative, we recommend using the web browser on your mobile device instead of the app, as it tends to offer a smoother experience. Regarding postage fees and sales tax, we recommend reaching out to the auctioneer directly to discuss any concerns. Your suggestions for improving HiBid’s overall functionality are valuable, and we’ll pass them along to our team. If you continue to have issues or need assistance, please contact our support team at 844-775-4774. Thank you for your input, and we’re committed to improving the experience for all users.
Went as it should if another is close to me I will bid again
We apologize for the delayed response, Gary, and appreciate your feedback. We understand how challenging it can be to navigate the auction when items start closing. The auction layout can sometimes be a bit overwhelming, especially as time runs out on multiple items. If you have any further concerns or need assistance, please contact our support team at 844-775-4774. Thank you for your input, and we’re committed to improving your experience.
First time with this company. The setup of items was easy to view, and the process of bidding was simple as well. Definitely look forward to future auctions.
I've bought many things through hibid and the process of registering and bidding is simple and easy.
We usually participate frequently with Mishler's Auction Services. We have always been satisfied and even held an auction with them….
I guess I was too late to bid on more than one item. When I tried to bid on anything else it kept saying that it was ending soon and I couldn't make another offer.
We apologize for the delayed response, Alaina, and understand your frustration. It sounds like the auction was nearing its closing time, which may have prevented you from placing additional bids. Sometimes, simply refreshing the page before bidding can resolve this issue. If you continue to experience problems, please contact our support team at 844-775-4774, and we’ll assist you further. Thank you for your feedback, and we hope your next experience is smoother!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We apologize for the delayed response, Ed, and appreciate your feedback. We're glad to hear you ended up with a better item, but we understand how frustrating it must have been to receive the wrong product initially. Auction houses are responsible for ensuring accuracy in pickups, and we encourage you to reach out to them directly to address any concerns. If you ever need assistance or help reaching the auctioneer, please contact our support team at 844-775-4774. We appreciate your positive review and are here to help!