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HerRoomReviews 3,672

3.3

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From the business

Let HerRoom take over your lingerie drawer. Revolutionary 'Know Your Breasts Bra Finder' and 'Universal Cup Sizing' features guarantee the right cup size.


herroom.com
Founded in 1998
Dallas
+29
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HerRoom Reviews Summary

The company has established a strong reputation for its wide selection of quality lingerie and prompt delivery, with many customers expressing satisfaction with their purchases and the overall shopping experience. However, concerns regarding customer service emerge, particularly related to response times and support during order issues. Some customers faced challenges with product availability and delays, leading to frustration over returns and communication. While many appreciate the product quality and variety, enhancing customer service responsiveness and addressing logistical issues could further improve overall satisfaction and loyalty.

This summary is generated by AI, based on text from customer reviews

value
730
shipping
736
quality
2,006
This company responds to reviews on average within 1 day

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59,651 reviews

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California
1 review
0 helpful votes
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Although it took 6 months to receive my order, I always received status updates. One bra was discontinued, so my bill was adjusted. I also appreciate not being charged in til my order was out for delivery.

Date of experience: December 27, 2021
Massachusetts
2 reviews
0 helpful votes
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It was ok just took very long but I got my bra's
I guess they just couldn't get them but very thankful that I received my order thank you

Date of experience: December 26, 2021
Wilma W. — HerRoom Rep
over a year old

Hello Louise - The good news was that you were able to simply order your items and our team did all the legwork to ultimately get them to you - not having to keep checking for availability.

Kind Regards,
Wilma
Customer Service Manager

Georgia
1 review
0 helpful votes
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Great. Easy
December 26, 2021

Great. Easy. I love the Fine Lines brand. This is my second or third order.

Date of experience: December 26, 2021
Iowa
1 review
0 helpful votes
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It was difficult figuring out the sizing. I ended up sending 2 back and kept 2. It took several weeks for the refunds to process but it was completed.

Date of experience: December 26, 2021
North Carolina
1 review
0 helpful votes
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Even though I had to wait a while to get my purchase I received exactly what I ordered and it was still at the sale price.

Date of experience: December 25, 2021
California
1 review
0 helpful votes
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It is better the front close bras had an adjustment hooks.

Date of experience: December 25, 2021
Virginia
1 review
0 helpful votes
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Needed help with purchasing sports bras
December 25, 2021

Needed help with purchasing sports bras. Had to do an exchange and did get the correct size.

Date of experience: December 25, 2021
Kansas
1 review
0 helpful votes
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The shipping took a little longer than I expected.

Date of experience: December 25, 2021
New Jersey
1 review
0 helpful votes
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Received all my items very happy with my order, my underwear is amazing.

Date of experience: December 25, 2021
Ohio
1 review
0 helpful votes
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Wished there had been more selection in the color of tights.

Date of experience: December 25, 2021
Florida
1 review
0 helpful votes
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Great
December 23, 2021

Great. Great selection. Great variety. Prompt service. Good reviews with details about fit for each product

Date of experience: December 23, 2021
Illinois
1 review
0 helpful votes
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Item took a while to ship, but I am happy enough with the product, though it is a bit bigger than I anticipated based on the sizing.

Date of experience: December 22, 2021
Pennsylvania
1 review
0 helpful votes
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I had to return a size S which is super easy. Already ordered size M.

Thanks for the ease and Merry Christmas.

Date of experience: December 22, 2021
California
2 reviews
0 helpful votes
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I sent a bed jacket to my sister who was residing in the hospital with s broken leg. 75 years old. She told me it was cold in the hospital. She was in hospital for three weeks, then went to a rehab facility for another 3 weeks. Never received the bed jacket. I had ordered the jacket and gave the correct address three times(I made sure of the address). I gave my sisters name, and the room she was in. All three times. For some reason they said the address was incorrect all three times and returned the bed jacket. I sent it twice more and was charged a total of $30 by your company to ship it out twice more at $10 a shot. I was very unhappy and had to wait and send it to her home where she finally received it after three tries. The hospital said that it might have been sent to an assisted living home which had a part of the same name as the hospital. All I know is that the address was a correct one for the hospital. Needless to say I was dissapointed. My sister loved the bed jacket tho.

Date of experience: December 20, 2021
Pennsylvania
1 review
0 helpful votes
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Love the bras!
December 20, 2021

Love the bras! Easy to locate specific products.
Thank you!

Date of experience: December 20, 2021
Georgia
1 review
0 helpful votes
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Delays in shipment of order and duplicate order affected my rating of my overall shopping experience. Product is as expected and great.

Date of experience: December 19, 2021
Wilma W. — HerRoom Rep
over a year old

Hello Nancy - Prior to checking out, you checked the box accepted the delayed ship date. We also sent you 4 status emails so you were kept informed. We are sorry to read this given all the steps we take to warn customers of delays.

Kind Regards,
Wilma
Customer Service Manager

Texas
0 reviews
0 helpful votes
Follow Adele I.
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My normal size in jockey brief is size 6.
The Olga size 6 is several sizes too big. There does not seem to be a smaller size.

Date of experience: December 19, 2021
Wisconsin
1 review
0 helpful votes
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Easy to find and view items, easy checkout, including selection of payment method.

Date of experience: December 19, 2021
Kentucky
1 review
0 helpful votes
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My experience was great
December 19, 2021

My experience was great - especially the bra sizes available in more than black, taupe, and white.

Date of experience: December 19, 2021
Missouri
1 review
0 helpful votes
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Was just what I ordered!
December 18, 2021

Was just what I ordered! Great experience. People were friendly and told me there could be a wait on one item but I was in no hurry so arrived by the time I needdd them. Thank you

Date of experience: December 18, 2021