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Let HerRoom take over your lingerie drawer. Revolutionary 'Know Your Breasts Bra Finder' and 'Universal Cup Sizing' features guarantee the right cup size.
The company has established a strong reputation for its wide selection of quality lingerie and prompt delivery, with many customers expressing satisfaction with their purchases and the overall shopping experience. However, concerns regarding customer service emerge, particularly related to response times and support during order issues. Some customers faced challenges with product availability and delays, leading to frustration over returns and communication. While many appreciate the product quality and variety, enhancing customer service responsiveness and addressing logistical issues could further improve overall satisfaction and loyalty.
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Although it took 6 months to receive my order, I always received status updates. One bra was discontinued, so my bill was adjusted. I also appreciate not being charged in til my order was out for delivery.
It was ok just took very long but I got my bra's
I guess they just couldn't get them but very thankful that I received my order thank you
Great. Easy. I love the Fine Lines brand. This is my second or third order.
It was difficult figuring out the sizing. I ended up sending 2 back and kept 2. It took several weeks for the refunds to process but it was completed.
Even though I had to wait a while to get my purchase I received exactly what I ordered and it was still at the sale price.
It is better the front close bras had an adjustment hooks.
Needed help with purchasing sports bras. Had to do an exchange and did get the correct size.
The shipping took a little longer than I expected.
Received all my items very happy with my order, my underwear is amazing.
Wished there had been more selection in the color of tights.
Great. Great selection. Great variety. Prompt service. Good reviews with details about fit for each product
Item took a while to ship, but I am happy enough with the product, though it is a bit bigger than I anticipated based on the sizing.
I had to return a size S which is super easy. Already ordered size M.
Thanks for the ease and Merry Christmas.
I sent a bed jacket to my sister who was residing in the hospital with s broken leg. 75 years old. She told me it was cold in the hospital. She was in hospital for three weeks, then went to a rehab facility for another 3 weeks. Never received the bed jacket. I had ordered the jacket and gave the correct address three times(I made sure of the address). I gave my sisters name, and the room she was in. All three times. For some reason they said the address was incorrect all three times and returned the bed jacket. I sent it twice more and was charged a total of $30 by your company to ship it out twice more at $10 a shot. I was very unhappy and had to wait and send it to her home where she finally received it after three tries. The hospital said that it might have been sent to an assisted living home which had a part of the same name as the hospital. All I know is that the address was a correct one for the hospital. Needless to say I was dissapointed. My sister loved the bed jacket tho.
Love the bras! Easy to locate specific products.
Thank you!
Delays in shipment of order and duplicate order affected my rating of my overall shopping experience. Product is as expected and great.
Hello Nancy - Prior to checking out, you checked the box accepted the delayed ship date. We also sent you 4 status emails so you were kept informed. We are sorry to read this given all the steps we take to warn customers of delays.
Kind Regards,
Wilma
Customer Service Manager
My normal size in jockey brief is size 6.
The Olga size 6 is several sizes too big. There does not seem to be a smaller size.
Easy to find and view items, easy checkout, including selection of payment method.
My experience was great - especially the bra sizes available in more than black, taupe, and white.
Was just what I ordered! Great experience. People were friendly and told me there could be a wait on one item but I was in no hurry so arrived by the time I needdd them. Thank you
Answer: Good morning Laura - Welcome to HerRoom, and thank you for your question. We have an easy 30 day return policy. Our one stipulation is that the items be returned in new condition. Given that we sell intimate apparel, it's important that our inventory remains pristine. We therefore do have a very thoughtful inspection process to insure returns meet this standard. The lion's share of our returns are accepted. Those that are refused represent currently 0.0127% of our total returns received year-to-date. I hope this answers your question. Fond regards, Wilma Customer Service Manager
Answer: Hello Mary - Welcome back to HerRoom! Thank you for your communication, and we apologize if you have not been receiving updates. May I please have an order number? I'd be happy to look into your order status. WE wish we had more control over carriers. Please let me know if you have any additional questions; I'm happy to help! Thank you for stopping by and shopping at www.HerRoom.com / www.HisRoom.com. Sincerely, Jacqueline Wells, Client Services
Answer: Hello Sally - if you just want a smaller band size while keeping your same cup volume, move from a 36H(D5) to a 34I(D6). The problem, however, is that this bra does not have a larger cup size in this style. I therefore would not suggest this bra for you.
Answer: Angel, We apologize for the inconvenience. Would you please send me the order number and any details to me? My email is ed@andragroup.com.
Answer: Hello again, Christine. I wish you had mentioned that you do not live in the USA. We do not provide 2nd day air to the UK. We use a third party by the name of Borderfree who handled your shipment to the UK and provided you with tracking information. IF you feel your package did not arrive as promised, please review their emails to you for guidance on who to speak with. Fond Regards, Wilma Customer Service Manager
Answer: Hello Christine - First, my sincere apology for not responding sooner - completely overlooked this. I am sorry. An order on Sunday, February 25th for 2nd day air should have arrived on Feb. 28th. IF this is not the case, please contact us immediately at 800-558-6779. Fond Regards, Wilma Customer Service Manager
Answer: Good evening Jennifer. Our marketing team responds to yelp. This is the reason for the discrepancy in the color of the stain on your item. Our apologies. Marketing does not have access to our photography taken of refused returns. Regards, Wilma
Answer: Hello Tamara - We have a simple return/exchange process. Simply log into your account and initiate a return/exchange. Our system walks you through the process and then print out a return label at the end. I hope this answered your question. Fond regards, Wilma Customer Service Manager
Answer: Barbara - could you please provide me with your order number? This will help me to better research your return. If we are looking at the wrong order, we will absolutely make this right. Thank you. Wilma Customer service manager
Hello Louise - The good news was that you were able to simply order your items and our team did all the legwork to ultimately get them to you - not having to keep checking for availability.
Kind Regards,
Wilma
Customer Service Manager