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Let HerRoom take over your lingerie drawer. Revolutionary 'Know Your Breasts Bra Finder' and 'Universal Cup Sizing' features guarantee the right cup size.
HerRoom Reviews Summary
The company has established a strong reputation for its wide selection of quality lingerie and prompt delivery, with many customers expressing satisfaction with their purchases and the overall shopping experience. However, concerns regarding customer service emerge, particularly related to response times and support during order issues. Some customers faced challenges with product availability and delays, leading to frustration over returns and communication. While many appreciate the product quality and variety, enhancing customer service responsiveness and addressing logistical issues could further improve overall satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
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Item was back ordered but sent when it became available
It was a long wait to finally see my items, but I understand that there have been supply chain issues Beyond Her Room's control.
I knew I'd love the items once they came, and I do!
The wait was long! I am glad they arrived and had planned to cancel the order sometime before Christmas!
The delivery just took so long that I forgot I had ordered the bras and bought new ones. I was shocked to get them, so late
I got what I was looking for. Helpful for fit. Love the bra I received.
I have never been disappointed buying from her room and I always can find my size in my price range and they have excellent brands. Thank you.
I have a hard time finding bras that I can afford and that are good quality and comfortable.
So far so good. It was easy to order and arrived as expected
Finds what I want although, the right size is somewhat difficult
Things were easy to follow on the website for placing the order. I was very pleased with the quality and fit of the camisoles.
Ok, sort of, sizing a bit off on the higher wasted panties, ordered size 6 are more like a 7-8, but didnt care to go to trouble of sending back
I had the experience that I expected. Ordering was easy. Everything went well.
I had given up finding these p. J.'s and here they are. Had never heard of this company, but so far very impressed. Will add this to my company list.
I love the huge selection of panties. There are so many to choose from; from my everyday go to brands to exotic brands I have never heard of but want to try. HerRoom has the styles I love and just about every one I have looked at is in my size and in stock; beats having to drive around town. Will definitely order more in the future.
I returned several items, and exchanged one all in one order. This was handled efficiently only based on my return document. I am very impressed as I've usually had to make several phone calls with other companies. My exchanged bra fits me perfectly. Super happy!
I'm always very pleased with HerRoom's products and customer service, and I'd recommend them to anybody.
Reviews are great help. Hate it when I find a style I like and you're out of my size
Bras are fine, no particularly special fit. I thought size "Tall" was unique.
I'm about to have surgery and I needed a particular kind of garment. I chatted with an associate who helped me choose it. I received it very quickly and it is exactly right!
My order was backordered due to supply shortages. I received regular correspondence informing me I could wait for the product or cancel at anytime. I really appreciate the communication, it let me know my order was not lost somewhere in the system. Because of the regular correspondence, I happily waited for my bras to be avaliable.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Carolyn - Prior to placing your order, we gave you the delivery date which we actually beat. You even checked the box claiming you knew it would take 5 weeks. We also sent you 4 status emails. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager