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HerRoomReviews 3,672

3.3

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From the business

Let HerRoom take over your lingerie drawer. Revolutionary 'Know Your Breasts Bra Finder' and 'Universal Cup Sizing' features guarantee the right cup size.


herroom.com
Founded in 1998
Dallas
+29
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HerRoom Reviews Summary

The company has established a strong reputation for its wide selection of quality lingerie and prompt delivery, with many customers expressing satisfaction with their purchases and the overall shopping experience. However, concerns regarding customer service emerge, particularly related to response times and support during order issues. Some customers faced challenges with product availability and delays, leading to frustration over returns and communication. While many appreciate the product quality and variety, enhancing customer service responsiveness and addressing logistical issues could further improve overall satisfaction and loyalty.

This summary is generated by AI, based on text from customer reviews

value
730
shipping
736
quality
2,006
This company responds to reviews on average within 1 day

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59,646 reviews

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New York
2 reviews
0 helpful votes
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Not Such A Good Fit
December 31, 2021

These were a good deal larger than I expected though very well made.

Date of experience: December 1, 2021
California
1 review
0 helpful votes
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Great Idea...
December 31, 2021

I had someone recommend a certain brand and style of panties to me. I found that HerRoom offered the style, which was on the expensive side. However, I really wanted to try them, so I placed an order. Over three months later, they finally arrived. I had trouble in my original search to find the plus size version. I just went to possibly order more on a black friday sale, and can't even find the style, even though they are marketing to me on a daily basis. Oh well!

Date of experience: December 1, 2021
Washington
1 review
0 helpful votes
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Best bras!
December 1, 2021

They shipped fast and fit great! The quality is amazing.

Date of experience: December 1, 2021
Texas
1 review
0 helpful votes
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Good job
December 1, 2021

It was nice to find the brand I wear and they were actually on sale.

Date of experience: December 1, 2021
Arizona
1 review
0 helpful votes
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New bras
December 1, 2021

Ordering was easy and my order came on time. Bras were well made, and, the order was correct.
The only problem was that the bras seemed to be not quite true to size. Over all everything seemed to be
As advertised.

Date of experience: December 1, 2021
California
1 review
0 helpful votes
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Efficient and on time
December 1, 2021

Received just what i ordered, on time and in perfect condition.

Date of experience: December 1, 2021
New York
1 review
0 helpful votes
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Products I need
December 1, 2021

Products I need. Display great. E collect product at reasonable price. Win win!

Date of experience: December 1, 2021
New York
1 review
0 helpful votes
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HerRoom
December 1, 2021

Order frequently, always pleased with the services offered

Date of experience: December 1, 2021
California
1 review
0 helpful votes
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Underware
December 1, 2021

Items were in perfect condition just as described.

Date of experience: December 1, 2021
Georgia
1 review
0 helpful votes
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Not happy with order
December 31, 2021

The corset didn't fit and was cut too high to wear under my wedding dress like I hoped. The fabric also seemed of low quality and like it would wear or rip quickly. I returned my order. The return process was pretty easy.

Date of experience: December 1, 2021
New York
2 reviews
0 helpful votes
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ZERO
December 31, 2021

Never got what I ordered and billed for things I would never order plus never received them.
Crummy customer service.

Date of experience: December 1, 2021
Kansas
2 reviews
0 helpful votes
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I am pleased with each and every order i receive! Excellent service.

Date of experience: December 1, 2021
California
1 review
0 helpful votes
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Worth the Wait!
December 1, 2021

I stumbled upon Jockey underwear when a friend of mine accidentally bought the wrong size and gave me two packages. I wondered where they had been my whole life. Super comfortable and long lasting. I'm sure the supply chain thing caused a delay in my delivery, but I continued to wear my old ones as the started to come apart!

Date of experience: December 1, 2021
Alabama
1 review
0 helpful votes
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Received but returned
December 31, 2021

Trying to find bra that fits. Some of these did, some didn't. Herroom still best place to shop

Date of experience: December 1, 2021
Florida
1 review
0 helpful votes
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Longline strapless bras
December 1, 2021

The package arrived on time. The products were lovely, however I had to return them because we couldn't wear them with our dresses. They were returned.

Date of experience: December 1, 2021
Ohio
1 review
0 helpful votes
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This is my favorite brand of bra I've ever worn. It always makes me look and feel great, it's comfortable and beautiful.

Date of experience: December 1, 2021
Texas
2 reviews
0 helpful votes
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Returns
December 31, 2021

I wish you still included a return label in the shipping package. One of the bras ordered did not fit, but I did not have time to call and request to return the merchandise. When I first started ordering from HerRoom many years ago, a return label was always included. You should go back to that practice.

Date of experience: December 1, 2021
Texas
1 review
0 helpful votes
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Will buy here agaib
December 1, 2021

Everything went smoothly, from ordering to delivery. I ordered a bra I am familiar with so can't give this site credit for presenting product, but the order was filled correctly, which is something!

Date of experience: December 1, 2021
Alabama
1 review
0 helpful votes
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Hannah
December 1, 2021

No problems! I ordered and it came promptly! Happy with my order

Date of experience: December 1, 2021
Ohio
2 reviews
1 helpful vote
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I was happy with the prices of my bras
November 30, 2021

I was happy with the prices of my bras. They are as not as comfortable as I'd hoped they would be. I am keeping them anyways.

Date of experience: November 30, 2021