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Let HerRoom take over your lingerie drawer. Revolutionary 'Know Your Breasts Bra Finder' and 'Universal Cup Sizing' features guarantee the right cup size.
The company has established a strong reputation for its wide selection of quality lingerie and prompt delivery, with many customers expressing satisfaction with their purchases and the overall shopping experience. However, concerns regarding customer service emerge, particularly related to response times and support during order issues. Some customers faced challenges with product availability and delays, leading to frustration over returns and communication. While many appreciate the product quality and variety, enhancing customer service responsiveness and addressing logistical issues could further improve overall satisfaction and loyalty.
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These were a good deal larger than I expected though very well made.
I had someone recommend a certain brand and style of panties to me. I found that HerRoom offered the style, which was on the expensive side. However, I really wanted to try them, so I placed an order. Over three months later, they finally arrived. I had trouble in my original search to find the plus size version. I just went to possibly order more on a black friday sale, and can't even find the style, even though they are marketing to me on a daily basis. Oh well!
They shipped fast and fit great! The quality is amazing.
Ordering was easy and my order came on time. Bras were well made, and, the order was correct.
The only problem was that the bras seemed to be not quite true to size. Over all everything seemed to be
As advertised.
Received just what i ordered, on time and in perfect condition.
Products I need. Display great. E collect product at reasonable price. Win win!
Order frequently, always pleased with the services offered
The corset didn't fit and was cut too high to wear under my wedding dress like I hoped. The fabric also seemed of low quality and like it would wear or rip quickly. I returned my order. The return process was pretty easy.
I am pleased with each and every order i receive! Excellent service.
I stumbled upon Jockey underwear when a friend of mine accidentally bought the wrong size and gave me two packages. I wondered where they had been my whole life. Super comfortable and long lasting. I'm sure the supply chain thing caused a delay in my delivery, but I continued to wear my old ones as the started to come apart!
Trying to find bra that fits. Some of these did, some didn't. Herroom still best place to shop
The package arrived on time. The products were lovely, however I had to return them because we couldn't wear them with our dresses. They were returned.
This is my favorite brand of bra I've ever worn. It always makes me look and feel great, it's comfortable and beautiful.
I wish you still included a return label in the shipping package. One of the bras ordered did not fit, but I did not have time to call and request to return the merchandise. When I first started ordering from HerRoom many years ago, a return label was always included. You should go back to that practice.
Everything went smoothly, from ordering to delivery. I ordered a bra I am familiar with so can't give this site credit for presenting product, but the order was filled correctly, which is something!
No problems! I ordered and it came promptly! Happy with my order
I was happy with the prices of my bras. They are as not as comfortable as I'd hoped they would be. I am keeping them anyways.
Answer: Good morning Laura - Welcome to HerRoom, and thank you for your question. We have an easy 30 day return policy. Our one stipulation is that the items be returned in new condition. Given that we sell intimate apparel, it's important that our inventory remains pristine. We therefore do have a very thoughtful inspection process to insure returns meet this standard. The lion's share of our returns are accepted. Those that are refused represent currently 0.0127% of our total returns received year-to-date. I hope this answers your question. Fond regards, Wilma Customer Service Manager
Answer: Hello Mary - Welcome back to HerRoom! Thank you for your communication, and we apologize if you have not been receiving updates. May I please have an order number? I'd be happy to look into your order status. WE wish we had more control over carriers. Please let me know if you have any additional questions; I'm happy to help! Thank you for stopping by and shopping at www.HerRoom.com / www.HisRoom.com. Sincerely, Jacqueline Wells, Client Services
Answer: Hello Sally - if you just want a smaller band size while keeping your same cup volume, move from a 36H(D5) to a 34I(D6). The problem, however, is that this bra does not have a larger cup size in this style. I therefore would not suggest this bra for you.
Answer: Angel, We apologize for the inconvenience. Would you please send me the order number and any details to me? My email is ed@andragroup.com.
Answer: Hello again, Christine. I wish you had mentioned that you do not live in the USA. We do not provide 2nd day air to the UK. We use a third party by the name of Borderfree who handled your shipment to the UK and provided you with tracking information. IF you feel your package did not arrive as promised, please review their emails to you for guidance on who to speak with. Fond Regards, Wilma Customer Service Manager
Answer: Hello Christine - First, my sincere apology for not responding sooner - completely overlooked this. I am sorry. An order on Sunday, February 25th for 2nd day air should have arrived on Feb. 28th. IF this is not the case, please contact us immediately at 800-558-6779. Fond Regards, Wilma Customer Service Manager
Answer: Good evening Jennifer. Our marketing team responds to yelp. This is the reason for the discrepancy in the color of the stain on your item. Our apologies. Marketing does not have access to our photography taken of refused returns. Regards, Wilma
Answer: Hello Tamara - We have a simple return/exchange process. Simply log into your account and initiate a return/exchange. Our system walks you through the process and then print out a return label at the end. I hope this answered your question. Fond regards, Wilma Customer Service Manager
Answer: Barbara - could you please provide me with your order number? This will help me to better research your return. If we are looking at the wrong order, we will absolutely make this right. Thank you. Wilma Customer service manager