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From the business
Let HerRoom take over your lingerie drawer. Revolutionary 'Know Your Breasts Bra Finder' and 'Universal Cup Sizing' features guarantee the right cup size.
HerRoom Reviews Summary
The company has established a strong reputation for its wide selection of quality lingerie and prompt delivery, with many customers expressing satisfaction with their purchases and the overall shopping experience. However, concerns regarding customer service emerge, particularly related to response times and support during order issues. Some customers faced challenges with product availability and delays, leading to frustration over returns and communication. While many appreciate the product quality and variety, enhancing customer service responsiveness and addressing logistical issues could further improve overall satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
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Easy to order and good sale price, items came when expected. Good deal.
I can always find exactly what I need plus a little extra! I have always been happy with every order
Very easy to order and I had a question about the shipping date and they were very quick to respond.
The slip I ordered was on back order. HerRoom kept me updated. And I really like the quality and fit of the slip when I finally got lit. Very happy with the service I received.
Had found a single pair of these underpants. Love it.
I was happy to have found what I wanted on this site.
Also appreciated the one time discount.
Product was as expected. Fit well. Will order more!
The wait time was unreasonable. My order was placed in August, one received in August, another in November, and one was never received. I couldn't try on and compare the different bras. I wish it had just been cancelled. I had ordered a few different bras to try on and possibly return in a group, but since they arrived months apart this wasn't possible.
Besides this one order, I am very happy with your products and service.
Hello Linda - All your items were in stock and shipped immediately. We'd like to learn more as to why you think this order had an issue.
Kind Regards,
Wilma
Customer Service Manager
I found a light colored 28 inch length half slip, which my seamstress told me would be a good length for a skirt she hemmed for me.
This order has taken so long but I stayed with it. I was so disappointed because the picture of the bra is not like the bra(s) I received. The picture has no center seam in the cup nut the actual bra has a center seam going across the cup and shows under a sweater. I wear loose fitting clothing too. Your service was great and I appreciate your help in finding a size 40AA bra.
Hello Louise - We are surprised by your feedback and are reaching out to you. The bra you selected does have an angled seam in the cups.
Kind Regards,
Wilma
Customer Service Manager
Perfect fit, nice material, it took a little bit of time for it to arrive, but I am happy with it
I purchased a top from HerRoom on Monday and Today Wednesday the top is 20% off.
I contacted customer service and was informed that they cant do anything for me? The item has been sent to an international center to be prepared for shipping.
This is bad customer service. In less than 48 hrs the item is on sale. They should credit the difference.
Very unhappy.;(
Hello Kerry - Your order was shipped the same day your ordered it. You are an international customer so checked out through Borderfree which does not have the ability to give you a price adjustment. Our apologies.
Kind Regards,
Wilma
Customer Service Manager
A great place to shop four women's apparel. Items are very nice and being able to return was very easy. Return and new product came very quickly. I will shop here again for my wife.
Albert
Nice online store. I ordered myself underwear and pajamas. I was worried about the break, but in the end everything worked out.
Although i have made several purchases from this site 2 of the last 3 bras did not fit well. I tried to set up an online return which i could not do. I phoned on the 30th day after receipt and was told their 30 day return policy was from the shipping date. I am not clairvoyant and my crystal ball is cloudy! How am i supposed to know when they shipped? A week later and i am still awaiting a call from the company. Be WARY.
HEllo Kerry - We are sad to read this review. We sent you an email the day the order shipped and therefore it included your ship date. All return policies track from the ship date. You have also seuccessfully returned items to us on 5 previous orders. I'm sorry if there was any confusion.
Kind Regards,
Wilma
Customer Service Manager
Had an excellent experience Will use them again in the future
Easy shopping. Superior products. I always come back here when I need new bras.
The vast array of choice is unparraled! And the processing and delivery are very prompt and professional.
My Bra I received did not fit me correctly it was just too big it was a lovely Bra my experience was very good
Bras not what I thought. My mistake no more online for bras
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Sarah - We are sad to read this review. WE were able to get you the item you wanted when no one else could. And, we sent you 5 status update emails to keep you informed. The one item you never received is because you requested it be canceled. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager