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Let HerRoom take over your lingerie drawer. Revolutionary 'Know Your Breasts Bra Finder' and 'Universal Cup Sizing' features guarantee the right cup size.
The company has established a strong reputation for its wide selection of quality lingerie and prompt delivery, with many customers expressing satisfaction with their purchases and the overall shopping experience. However, concerns regarding customer service emerge, particularly related to response times and support during order issues. Some customers faced challenges with product availability and delays, leading to frustration over returns and communication. While many appreciate the product quality and variety, enhancing customer service responsiveness and addressing logistical issues could further improve overall satisfaction and loyalty.
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This the only place I have been able to find lingerie and bathing suits for a petite large busted woman. All the items received have been really good quality merchandise that fit great!
Easy to find what I like and convenient with delivery.
Ordering was easy just had to wait for one item that was out of stock.
I have ordered, tried on and returned all the bras. I am still trying to find my best fit bra.
Everything went great. I got my order in a timely manner and was very pleased.
Good experience. Not much else I can say at this point
I found product with many color options. Just ordered and immediately delivered
So happy to have found an online site with such a variety of high quality products, specifically bras in my size!
My order was slow to be received. The entire purchase was returned. I have not received my refund. Now you inquire whether I received my order? This is not good. My intention was to place a second order after my first order had been fully refunded. I am wondering if I want to do any further business with this company.
Everything fine- except for this forced review that requires fifty characters - in fact any writing at all…
Very easy to shop and get the bras i want in colors that I like also!
Ordering was easy. Items shipped quickly. Was able to track delivery
Super easy to order online and I found the reviews helpful for sizing.
And we're not silky soft like they were advertising
My experience was a great experience, however the stockings were not as sheer as I thought
Happy with the quick credit card submission. Absolutely!
I needed some new bras but wasn't sure of the size, after several tries i finally received the right size and I really like them.
Great site for amount of merchandise! Shipped quickly!
Good products, good prices, affordable shipping and always comes as expected.
Answer: Good morning Laura - Welcome to HerRoom, and thank you for your question. We have an easy 30 day return policy. Our one stipulation is that the items be returned in new condition. Given that we sell intimate apparel, it's important that our inventory remains pristine. We therefore do have a very thoughtful inspection process to insure returns meet this standard. The lion's share of our returns are accepted. Those that are refused represent currently 0.0127% of our total returns received year-to-date. I hope this answers your question. Fond regards, Wilma Customer Service Manager
Answer: Hello Mary - Welcome back to HerRoom! Thank you for your communication, and we apologize if you have not been receiving updates. May I please have an order number? I'd be happy to look into your order status. WE wish we had more control over carriers. Please let me know if you have any additional questions; I'm happy to help! Thank you for stopping by and shopping at www.HerRoom.com / www.HisRoom.com. Sincerely, Jacqueline Wells, Client Services
Answer: Hello Sally - if you just want a smaller band size while keeping your same cup volume, move from a 36H(D5) to a 34I(D6). The problem, however, is that this bra does not have a larger cup size in this style. I therefore would not suggest this bra for you.
Answer: Angel, We apologize for the inconvenience. Would you please send me the order number and any details to me? My email is ed@andragroup.com.
Answer: Hello again, Christine. I wish you had mentioned that you do not live in the USA. We do not provide 2nd day air to the UK. We use a third party by the name of Borderfree who handled your shipment to the UK and provided you with tracking information. IF you feel your package did not arrive as promised, please review their emails to you for guidance on who to speak with. Fond Regards, Wilma Customer Service Manager
Answer: Hello Christine - First, my sincere apology for not responding sooner - completely overlooked this. I am sorry. An order on Sunday, February 25th for 2nd day air should have arrived on Feb. 28th. IF this is not the case, please contact us immediately at 800-558-6779. Fond Regards, Wilma Customer Service Manager
Answer: Good evening Jennifer. Our marketing team responds to yelp. This is the reason for the discrepancy in the color of the stain on your item. Our apologies. Marketing does not have access to our photography taken of refused returns. Regards, Wilma
Answer: Hello Tamara - We have a simple return/exchange process. Simply log into your account and initiate a return/exchange. Our system walks you through the process and then print out a return label at the end. I hope this answered your question. Fond regards, Wilma Customer Service Manager
Answer: Barbara - could you please provide me with your order number? This will help me to better research your return. If we are looking at the wrong order, we will absolutely make this right. Thank you. Wilma Customer service manager