Sharon A.

I sent a bed jacket to my sister who was residing in the hospital with s broken leg. 75 years old. She told me it was cold in the hospital. She was in hospital for three weeks, then went to a rehab facility for another 3 weeks. Never received the bed jacket. I had ordered the jacket and gave the correct address three times(I made sure of the address). I gave my sisters name, and the room she was in. All three times. For some reason they said the address was incorrect all three times and returned the bed jacket. I sent it twice more and was charged a total of $30 by your company to ship it out twice more at $10 a shot. I was very unhappy and had to wait and send it to her home where she finally received it after three tries. The hospital said that it might have been sent to an assisted living home which had a part of the same name as the hospital. All I know is that the address was a correct one for the hospital. Needless to say I was dissapointed. My sister loved the bed jacket tho.

After the first time the package was returned I would have done more to find out what the problem was.