From the business
Let HerRoom take over your lingerie drawer. Revolutionary 'Know Your Breasts Bra Finder' and 'Universal Cup Sizing' features guarantee the right cup size.
HerRoom Reviews Summary
The company has established a strong reputation for its wide selection of quality lingerie and prompt delivery, with many customers expressing satisfaction with their purchases and the overall shopping experience. However, concerns regarding customer service emerge, particularly related to response times and support during order issues. Some customers faced challenges with product availability and delays, leading to frustration over returns and communication. While many appreciate the product quality and variety, enhancing customer service responsiveness and addressing logistical issues could further improve overall satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I was looking for certain type under garments and finally found "Her Room" I am pleased with the product and will be ordering again.
I very much like the quality of the undergarments I purchased.
Easy to find what you are looking for and many items to choose from.
Good experience, good, fabric not itchy, and good support.
Love the front fastener bras except for the hard piece in front of both sides that sticks out
Just what I was looking for. Could not find at my local stores.
Easy to order. Wow, I appreciate all the videos produced explaining how to fit bras, and all the many others. How comforting to know I wasn't the only one who was confused about how they're supposed to fit and what the numbers mean. I'm 71 years old & never knew these things! And now that I've aged, I see why bra sizes change & what fit me in my 30's, doesn't now. I've been to the stores, but I can't ever find what I'm looking for there. I believe I will at Her Room, and I've told my friends too.
Great selection and customer service! It's the only place that I can consistently find my favorite Calida products in the US. I have been a customer for many years and have never had an issue.
Tried to make me go through a bunch of printing, packaging, shipping for their mistake for a low cost item instead of comping it. Not trying t be petty but they made the mistake and then led me down a rabbit hole of emails and phone calls just to tell me i had to be responsible for sending back a pair of tights that they screwed up on. What a pain a better store would have comped the item.
I was able to find the bra I wanted and the information that Tomina at Her Room provides specific to a bra was helpful to me in knowing I needed to choose another bra. I found the one the worked for me and am happy with the two I ordered.
I really love the bra I received, just sad the second one was discontinued & I never got notified - I had to call customer service to find out. Your CS is great.
I am a plus size woman but I have small breasts. Meaning I need a large band size (46 or 48) but an A cup. A TRUE A CUP.
Bramakers seem to think that when the band size goes up, so does the cup size...even though they'll still call it an A, its not.
Hello Donna - We appreciate your feedback. You are correct that your size is extremely unusual. As band sizes increase, so does an A cup. You probably need an AA cup size which unfortunately is not made in your band size.
Kind Regards,
Wilma
Customer Service Manager
Items well made & the service was quick. I received my items very quickly unlike some places. Items are wonderful & will order again from your company.
Herroom has been my 'go to' for hard to find sizes. Except for sale or clearance items they always have good inventory. Good pricing. Caring customer service reps. Great one stop shop for intimate apparel and swim.
My daughters are hard to fit and to find sizes (30/H and 32/G.) Even at those sizes you provide a wide array of styles and careful descriptions of the bras so it is easier to select properly.
Like the selection and the vendors! The selection and the supplier are very good and the product was top of the line!
I like to buy inHerroom because they have practically all brands and variety. And how much something didn't go well with me or I didn't like it. I return it without Problem, the return is fast and the procedure I have to do.
The lady in the chat room really helped me out. I asked her about sizing. She gave me a lot of options. Checked them all out. And made a purchase. Ordered 2 bras. The shipped was on time. Very helpful. I will be ordering in the future
I gave you one less star because the return policy is not great at all. 30 days only to return something? People are busy in this day and age and having only 30 days to return a bra that you can't try on in the store is crazy to me. You don't have a storefront or an easier way to return items. It cost people to return your items back to you which is not good. The return should be free as good customer service. Your prices are just average so you expect a free return.
Items were good quality,at a fair price and just what we wanted.enough said.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Brandy - Our records show we sent you the correct color you ordered in a pair of value-priced pantyhose - Dark Gray. You feel they were black, but the vendor confirmed the color was accurate. We also have a note from you stating the color was acceptible. We are therefore sorry to read your review.
Kind Regards,
Wilma
Customer Service Manager