From the business
Let HerRoom take over your lingerie drawer. Revolutionary 'Know Your Breasts Bra Finder' and 'Universal Cup Sizing' features guarantee the right cup size.
HerRoom Reviews Summary
The company has established a strong reputation for its wide selection of quality lingerie and prompt delivery, with many customers expressing satisfaction with their purchases and the overall shopping experience. However, concerns regarding customer service emerge, particularly related to response times and support during order issues. Some customers faced challenges with product availability and delays, leading to frustration over returns and communication. While many appreciate the product quality and variety, enhancing customer service responsiveness and addressing logistical issues could further improve overall satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
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Good selection and prices. Things I wanted to purchase
It's easy to find what you need: such a great variety of styles and colors!
There was an issue with my shipping and the customer services response basically amounted to you can't prove it was missed delivered so we are not helping you. While I eventually did receive my products what I had asked for was a reshipment at MY COST but if they could honor 1 item at a sale price and they said no. I pretty much doubt I'll ever order from them again.
It's been 2 months and I have yet to receive my item. I've contacted customer service several times and they haven't gotten back to me. The shipping company has referred me back to the seller. I am very unhappy with the lack of communication about where my item is.
Hello Nelya - WE appreciate you leaving this review and have reached out to you to discuss further.
Kind Regards,
Wilma
Customer Service Manager
I ordered this item on January 25th and as of March 16th I'm still waiting. I notified them 3 times and at that time they asked for my order number which of course I didn't know because that email had been delivered. So I recommended they look up by my email or name and of course they found it and on March 10th I got a response stating my order number and said the manufacturer was delayed
And they'd let me know a tracking number when they got it and gave me a date of march 24th. 2 months to the day of ordering. Honestly, I don't know why they'd sell me something they didn't even have. I can't wait till this nightmare is over
Hello Bridget - Our notes show that your back ordered item was ready to ship to you on 2-10-23, but we did not ship it because you had filed a PayPal dispute. You were therefore refunded through PayPal. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
I wasn't sure what size bra I needed, due to a 30 weight loss. Alexander was wonderful I placed my order today. I can't wait until they arrive.
I chatted with Kimberly M because I was concerned that my size choice wasn't right. She recommended a different size and my mind is at ease. So lucky to have this wonderful site/shop!
So many items to choose from but you can really narrow it down so you're not overwhelmed. Great prices and they deliver pretty quickly. I'd rather shop here than try and get great customer service as opposed to, well, you know who.
I have know problem finding what I am looking for.
I was glad I found a Pink Gown (Shadowline) My favorite Brand of lingerie. Ordering from HER ROOM was very easy.
I paid $35 for a cami. They do not provide pre-paid return labels. After trying on i had to package it and drive to nearby ups store and pay $8 to return the item. When they received it i only had a $13 return coming to me but after TWO managers reviewed the item they said it had 'dry skin' residue on it and couldn't be cleaned. Give me a break! I will never ship here or hisroom again and this is horrible customer service. Their 'cleaning' could've been with packing tape to take off dry skin residue. Cmon people. Just saying...which is what these entry opportuities are for. Good luck
Hello Barry - Our return policy has always been the same and clearly stated. Undergarments require care if they are going to be returned. Our returns department must carefully scrutinize all returned items and they must past several hygiene tests to be accepted for a return. Your returned item was not even a close call - it had been used. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
I bought two identical bras in different colors, the same bra I have purchased elsewhere for several years. After three months (worn about a dozen times), one of the underwires poked through. I contacted Customer Service and said it was defective. They wouldn't replace it, stating their products do wear out, and that it wasn't defective. For the underwire to poke through that soon, it had to be defective. That never happened to the other bras of that same model that I've owned. Will never shop there again.
You have everything for ladies undergarments to great bra sized swimwear.
Positive experience! Glad y'all had the bras I was looking for.
Rapid delivery of items and items are made from quality material.
I have been a customer for 7 plus years and each item I purchased has been top notch. I have mostly purchased bras 38m and I love the color variety. I recently purchased swim wear and they are very durable for my aqua exercise classes. Thank you Herroom for having variety for all the full busted women.
The product itself is great. I have no complaints about the panties I ordered. It's the shipping/delivery service that was a huge problem. It basically took almost a month to receive 3 panties in the mail. I ordered them on Jan. 18 and didn't receive them until Feb. 11. I knew that 1 of the panties was on backorder when I ordered them - but the site stated they'd all be shipped by Feb. 1. They weren't. Instead, I waited 2 more weeks beyond that date to receive them... With such a large delay, I would have expected the company to ship them by overnight delivery once they were in stock - or offered some kind of discount - to make up for the delay. But neither happened. Instead, they claimed the panties were shipped on Jan. 6 -- and then the tracker showed they stayed stuck in Texas for 3 days - before finally being shipping to me on the 9th - and arrived on the 11th. This is not good customer service... And even more confusing - is that during this entire time -- from my Jan. 18 order date until the Feb. 11 delivery date - the website continued to SELL these exact same panties as if they were in stock! Anyway, not a good experience.
Hello Jan - WE are sorry you are not happy with our delivery times. You purchased 3 panties with us on January 18th. During your purchase process, you were informed 3 times that one of the panties was on back order with a shipment date of Feb. 6th. And, records show you checked the box confirming you accepted this back order. We apologize for the shipping snafu and wish we had control over our shipping companies, but unfortunately we do not. The good news is that we were able to source your very hard-to-find panty and they were shipped to you 2.5 weeks after order placement. I hope this addresses your concern.
Kind Regards,
Wilma
Customer Service Manager
They were well received, to even worn a couple times or so already.
I have shopped on the HerRoom site many times with no problems. I appreciate the large variety of product.
I have ordered twice from HerRoom. The first order of 3 bras took 3 months to be delivered! The second order was for panties and pajamas, ordered in October. I received the panties the following February but still no pajamas. I finally called and was told those were discontinued so they had removed them from my order. I was never notified of this. Why would I do business with HerRoom again?
Hello Cynthia - Looking at your order history with us, we wish to apologize. We do our best to have items in stock for immediate shipment, but your requests took time. Olga bras are becoming harder and harder to source, and your size request was at the high range of their offering, and they are discontinuing your sizing. The panty color you chose was a fashion color so again, the vendor struggled to deliver. Finally, the vendor abruptly told us your size on the pajama was no longer being made - again a size at the end of their range. So, again, we do apologize that your 2 orders did not delivery as swiftly as we strive for.
Kind Regards,
Wilma
Customer Service Manager
This site is amazing for finding attractive yet supportive bras and swimwear for my difficult size (small band, very large bust). I like that you can filter by specific size so you don't waste time looking at cute bras that would never fit.
Wonderful selection but I will not longer be ordering because if something doesn't fit, you pay to return it.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Mariha - Our records show you placed your order, then discovered you provided us with an incorrect address. You then wanted us to send you a free order while your other order was being returned to us. This is not possible. You then contacted PayPal to dispute the charge before your item was returned to us. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager