HerRoomReviews 3,672

I ordered bras that were out of stock - for over a month. Herroom charged me for the bras without sending the merchandise and now I'm waiting on the bras going on 5 weeks and out the money. Not ok.

HerRoom's Return Policy, which is unlike any other online company, enables them to inappropriately keep your money after you've returned their products. There have been multiple complaints about this from numerous customers. HerRoom will claim that a customer returned a "damaged" product, without any explanation of what exactly was "damaged", in order to refuse the customer their refund. The customer is left without a refund, or has to file a claim with their credit card company to get their money back. The other option is to ask for HerRoom to actually ship the product back to them, which is the option I chose. While I had originally returned a product that was 100% perfect with no issues and all tags attached, the product they sent back to me had multiple snags in the material. HerRoom employees were the ones that mishandled and damaged my product! Shame on them for these disreputable business practices. I will never shop with them again.

While I understand that it's out of the sellers hands if the manufacturer makes a production flaw, not once but twice, I do expect to be taken care of. The whole exchange/ return process wasn't exactly seamless, easy or convenient. There was a lot of back and forth, like a lot. I had to ask for return labels for defective products when they should have been offered. When they were begrudgingly sent it took days which resulted in more emails inquiring where they were. I had to message again when I only received a partial refund because whoever checked in my return only logged one of the items. When I inquired about why I only received partial refund I received a snarky email telling me that I had the replacement product still thus no refund. Then I had to email them, again, to tell them that I had indeed returned item. Then they back tracked and issued me a refund. Who has time for this. Not this girl. I'm all about supporting women run businesses but this was a headache.

I found a fabulous selections and the prices are very reasonable.

I recently rec'd an order with 3 bras, 2 I returned, 1 I kept because it fit well. I hand washed and hang dried the bra, wore it for the 1st time yesterday (sat at a computer, nothing strenuous) and by the end of the day, the underwire was poking through. They won't allow me to send back no charge, aggravating since I just paid to return other items. They can't promise I'd get any money back if sent, once it's inspected for damages, but it was sent damaged. So basically I just paid for a one-time use bra. This was my last order from HerRoom. Their return policy regarding issues like this stinks.

I got exactly what I wanted...Vanity Fair underpants.

It is very hard because I never received my parcel. So it has been a month and a half. I've had to contact them several times. I really wanted the product that I ordered so after a month and a half they have gave me my money back after I complained again. I have just re-ordered it only because they had the product I wanted. I really hope I receive it this time. It's very disappointing to not receive my package. I was just going on holidays and nobody really cared about it. It was unbelievable that it took them over a month and a half. I thought they would resend it. Have no idea where the parcel is they had told me it was at the post office went there three times nobody knew anything about my parcel. It was really a pain. I really hope this will help them to try to help people a lot sooner not my fault and the only reason I really ordered was because I really wanted the product. They have a great website and a lot of beautiful things. I hope I have no problem this time so I can continue to SHOP there. And I don't like complaining that's not the kind of person I am this was just unbelievable..

Customer service is robotic, as in spewing a repetition of policy without being helpful to the customer in the slightest. The charge for shipping to receive merchandise is exacerbated by the charge for shipping to return merchandise. The customer loses, or the customer loses.

I will not be ordering anything from this company again. I ordered 2 camisoles and am losing the full price for one of them. The reason is because it had a "perfume smell." I tried it on when I got out of the shower, thus the smell. I could get it back if I payed an additional $10. I have not had this type of problem with any other mail order customer service before. Done with HerRoom.

I already sent in an email.
I paid for shipping and I paid for return shipping.?
My purchases with shipping and tax = $62.27 I only received $ 56.92
Where is the remaining $5.35

Great. Very pleasant order takers on the phone with great prices.

The product descriptions are thorough, enabling ease when buying a bra or panties online. The fitting information is a huge help in finding the right bra.

Purchased two items from HerRoom. The first I liked and decided to try another bra in which I did not like. The second purchase which I paid approximately $60.00 for is where I have a problem. I received an email response back stating they would not give me a refund for my purchase; however, I could donate it to charity (in which I did). Please keep in my that I did not wear the item and the tags were still on the merchandise I returned.

Such a terrible expereice when I wanted to purchase additional items (NOT).
**If you order something, make sure it fits as more than likely you will not receive a refund.

I had a great experience because the woman helping me knew what she was doing, great job!

Very good product but I don't like the front closers bras they dig in your skin can cause a infection

The quality of the bras I received almost seemed scamish. I can not believe you being an under garment company would even think a woman would be ok with this quality.