From the business
Let HerRoom take over your lingerie drawer. Revolutionary 'Know Your Breasts Bra Finder' and 'Universal Cup Sizing' features guarantee the right cup size.
HerRoom Reviews Summary
The company has established a strong reputation for its wide selection of quality lingerie and prompt delivery, with many customers expressing satisfaction with their purchases and the overall shopping experience. However, concerns regarding customer service emerge, particularly related to response times and support during order issues. Some customers faced challenges with product availability and delays, leading to frustration over returns and communication. While many appreciate the product quality and variety, enhancing customer service responsiveness and addressing logistical issues could further improve overall satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
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NEVER will buy from here again. They are such a dishonest company! I returned an item in perfect condition, only tried on to see if it fit and returned. They would not refund me and would not give a reason. Despicable site, not to mention the ridiculous shipping they constantly charge, but there are plenty of other companies I can purchase from, so take a hike.
Pajama pants I received were way too large and I mailed them back using a Herroom mailing label. Ihave requested a refund for a returned item with a tracking number twice over two weeks. No reply at all. This business is a scam. Don't shop with them.
Three months after my order and multiple emails and promises to refund my credit card for two returned items, but still no credit(s) received. Herroom is either a scam or totally incompetent beyond comprehension.
I realize this is an industry wide complaint, but getting bra sizes right is part of your business plan. Band sizes are out of this world crazy! Several brands use the old sizing method: measure the rib cage and add 2" for the hook rows.
You Tomasina's hints is sometimes helpful, but not always. Would it be possible to get sizing info from each of the manufacturers you carry?
Hello Joan - Looking at your last order with us, the issue looks to be that you have purchased the same size in 2 bras, but one is a US size and the other is a UK size which means your cup sizes are 2 sizes different. We have reached out to you to better assist you with sizing.
Kind Regards,
Wilma
Customer Service Manager
Great, secure website. I've purchased numerous bras and have been very satisfied with the ordering ease, the speedy service, and the excellent quality of the products.
I ordered several clothing items for the first time from this website. There was an error in my address, which I corrected with a customer service representative immediately. Although they reached out to me and I corrected it, they never actually corrected the address for some reason and I never received my items. When I called to inquire, the customer service representative was very unfriendly and unprofessional and admitted that they never made the correction. The item I ordered was out of stock at that time. I did receive a refund but between the errors and the unfriendly customer service representative, I won't be ordering from this company again. I didn't even receive an apology.
Hello Lacy - Our records show our Representative misread your email and communicated an apology to you. We are sorry you did not get the service you desired.
Kind Regards,
Wilma
Customer Service Manager
I was disappointed because I could not find Chantelle minimizing bra in size 36DD. I bought that bra w while ago and I just love it, the fit is perfect
It has been a long time since I placed an order and Her Room did not disappoint me. They had my Fashion Form water bra in stock so they sent me what they had right away and fulfilled my order when rest became available. Her Room is my go to place for all my lingerie needs. Great service and price.
I bought some panties that I liked, but they did not fit me as I had hoped, so they gladly processed a return for me. Will shop again as I really like theirselection.
Things I ordered for my wife before thanksgiving for Christmas did not arrive until New Years. Then to add to my frustration when I needed to return them due to an odd fit I had to pay the shipping?! Last time I will order from you.
Hello Gregory - We are very sorry for your experience. You ordered on 11-2-23 and we did not receive and ship your items until 1-9-24. The company was not timely delivering their products to us and we are sorry it missed your Christmas needs. We are sorry.
Kind Regards,
Wilma
Customer Service Manager
I found the return page difficult to navigate - I wanted to use USPS but I could only print out a Fedex label (no offices nearby) and once I got to that page I could not undo it. I sent the package USPS but got charged for the unused Fedex label. I have not heard anything yet from Customer Service and I emailed them over a week ago.
Hello again, Meg - You wished to use our pre-paid return label. It is a FEDEX label. You sent it FEDEX back to us using our account. This is the reason for the deduction. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
At opening page it said a discount of 10% - this discount was listed but it said $0
I like that HerRoom carries brands that I like, and that shipping time and costs are reasonable. Sometimes the details on a product are incomplete and rarely there are errors. For example a pair of underwear will be described as "full coverage" when it clearly is not. I am disappointed that there are few USA-made products and that it seems that can no longer be searched for. I suggest making it a category on the site and making it easy to search for. It would also help if, when items are made in another country (which most of them are), the country is specified rather than just saying "imported". That tells me basically nothing - I know that 99% of the items are "imported". But if they are from China, or if I even think they are from China, I won't buy them. I'm happier buying from India, South America or Europe when American-made is not available.
Purchased bras in January still have not received a refund. Have called several times.
Hello Elaine - Our records show you initiated your return on 1-29-24. We received your return on 2-7-24 and you were refunded the same day. We have responded to your 2 inquiries as well since refunding you and provided you with transaction proof of a refund. We have again confirmed your refund went through and you received it. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
Prompt service and very helpful courteous customer service.
I purchased a cotton bra from HerRoom and found it entirely unsatisfactory. The bra offered almost no support, the cup shaping was nothing but a cord run through a casing at the band area, and center ties were awkward and difficult to fasten. I considered the item to be little more than a joke.
I contacted HerRoom and asked to return the item for a refund and they agreed. When I still hadn't received the refund two weeks after they received the return, I took the matter to PayPal and they secured the refund for me.
I cannot recommend this company or their products.
Hello Sue - Our records show a completely different story. You ordered a special Latex-free all cotton bra designed for women with alergies. You initiated your retun on 2-2-24, we received it on 2-8-24 and you were refunded on 2-8-24. There was no intervention with PayPal, and your return was processed the same day it was received. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
I have never had a problem with my orders ad will continue to shop
I've been shopping on Her Room for many years and always have the exact same experience. Excellent shopping! I normally buy pajamas and robes or panties and bras. They are the only ones I will wear and I've never been disappointed!
The response if fast, accurate service!
My wife loves and enjoys shopping at Herroom.com. She always finds what she needs here. She only wishes that there were more colors to choose from especially on the vanity fair briefs. She sometimes wonders why is there are no red colors with vanity fair. Anyway she's happy with the colors there're available
I mostly find everything I need. I wish vanity fair briefs would come in more colors. I haven't seen the color red for a long time. I wish maidenform would bring back the private affair lace briefs. Thanks! Andrea.
I love the HerRoom products but am increasingly disappointed with the slow deliveries.
Place and order for 4 bras. Two arrived, the other two did not and the date keeps changing on their delivery. There have been lots of promos I could have used since the order placed. Disappointing is the best description of my experience.
Hello Crystal - Our records show you requested the 2 back ordered bras be canceled. This is why they have not arrived. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
I have been using HerRoom for over 6 years and have never been disappointed. Great selection, quality materials and proper fit. I always receive good advice when I chat with an associate.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jodi - We sell lingerie, and as such, our return policy is clear; returns must be in resaleable condition. WE do not go into detail about hygiene reasons for refusing a return. Unfortunately, your return did not pass our inspection process. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager