From the business
Let HerRoom take over your lingerie drawer. Revolutionary 'Know Your Breasts Bra Finder' and 'Universal Cup Sizing' features guarantee the right cup size.
HerRoom Reviews Summary
The company has established a strong reputation for its wide selection of quality lingerie and prompt delivery, with many customers expressing satisfaction with their purchases and the overall shopping experience. However, concerns regarding customer service emerge, particularly related to response times and support during order issues. Some customers faced challenges with product availability and delays, leading to frustration over returns and communication. While many appreciate the product quality and variety, enhancing customer service responsiveness and addressing logistical issues could further improve overall satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
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It took at least 3 weeks to get my order, maybe longer, I can't even remember anymore.
I kept getting emails telling me it was on the way, I sent reply's indicating I did not receive my order.
It was the same over and over again. Finally after close to 6-8 weeks, I decided to cancel my order, when low and behold my order shows up!
This was the worst experience I have ever had with a company in regards to delivery.
Filtered Searches take tens of minutes. They used to take seconds.
It wasn't broken until you upgraded
I couldn't return a bra as per your instructions. The order number wasn't correct. The bot online gave me the order number, and then that didn't work either. I still have to return a bra.
Hello Mary - We do not have any BOTS in our chat - they are all humans answering any questions. I see that you were successful in initiating your return and printing out our return label. We refunded you on the same day your order was received. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
HerRoom always has the bras I'm looking for. The delivery is fast, and the underwear is always packaged nicely. I prefer HerRoom to going out to a department store. I hope they remain in business a long time.
Still waiting for parts, my order. They did actually have other things that I ordered. 2 of the things that I ordered if I actually torn after one wearing.
Hello Rachel - We wish to apologize to you for the delay. You purchased several Maidenform items on back order during one of our sales. The good news is you locked in the sale price. This company was recently acquired and there is a transition period that has created slow delivery of their items. We are sorry for the delay.
Kind Regards,
Wilma
Customer Service Manager
Products and customer service are great. The new website is awful. Insanely slow, filters don't always work, popups and picture tags block preview images, etc. It's practically unusable.
Hello Colleen - I see that you are on your mobile phone using Safari and not current with your updates. This is probably the reason for your issues with our site. We are sorry for your difficulty.
Kind Regards,
Wilma
Customer Service Manager
I'm on mobile. Most, not all of the bra's I looked at today didn't not have the prices clearly marked. Many had a range listed but not prices under the colors like they usually do.
I found exactly what I wanted, which is sometimes a challenge considering it's a plus size item. Site is easy to navigate. No problems at all.
I was very satisfied with the product and the timely manner in which it was sent.
Thank you.
I ordered 5 pair of panties on Jan. 13 and have only received one pair. Customer service said others were on backorder until Feb. 14 or so. No communication and have not received rest of order.
Hello Lynel - Our records show you were sent 2 emails regarding the balance of your order including one confirming the balance of your order shipped along with tracking information. WE will reach out to you to confirm receipt.
Kind Regards,
Wilma
Customer Service Manager
I have been buying from HerRoom since 2022, and I have always been pleased with my purchases. They have excellent sales and a huge selection of choices. I like that they sell a lot of UK brands because I prefer those over US brands for the most part, they just seem to fit me better. UK brands seem to be more consistent with their fit. My shipments always arrive promptly, typically within 5–7 days of my order. I am always sending people there from a sub-Reddit group I am a member of. HerRoom is an excellent place to shop for larger busted women, as they carry bra lines that specifically cater to that demographic. I have yet to have to return anything to them, so I do not know anything about their return process nor have I dealt with customer service, so I cannot speak to that either. But as far as purchasing goes, I have been happy with my choices. I definitely suggest going over and looking at what they have to offer.
I love the site, so much to choose from, but you need to get your IT people on it to keep it from lagging so bad. I don't have the patience or time to sit and wait forever for a page to load. Otherwise, it's great!
There are so many bras to choose from it is overwhelming, it was hard to pin down what I wanted, but I found several things I liked that I bought. So we shall see how I feel about these things once I receive them.
I have been making purchases from HerRoom for a number of years now, and I am always more than satisfied. It is a pleasure doing business with them!
I ordered in Jan. And it is March and have not got all my order yet. The delivery date has been changed now 3 times or more. Will never order from this company again.
Hello Hanna - Our records show the balance of your order was already shipped to you. We will contact you to confirm you received your items. You were also sent 3 status emails including shipment date and order tracking.
Kind Regards,
Wilma
Customer Service Manager
I like shopping on your website because it is very easy to use and I have so many choices of products.
Your website is very easy to use and I always find what I need.
Using the website was very easy and I always find what I need.
I always find what I am looking for and the quality of the items is very good.
The detail and helpfulness of HerRoom is unprecedented. However, ordering from Canada has proved problematic as a DD+ size. I could have returned the items, but must have hit a low point as a consumer. I will go back to her room for future orders.
Purchased bathing suits and expected to pay in CAD$ as per invoice however charge was converted asUSD AND CHARGED TO MY CREDIT CARD. I have been dealing through Customer Service to have the issue resolved since January. I have not received any recent updates regarding this issue. As such I am frustrated and not happy with lack of satisfactory resolution. If there is a way to escalate through this survey I would appreciate it,
Hello Terry - Your order is an International one and therefore your communication should be with our partner Global-e. I see we have given you this information. We will pass along your comments to them as well. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
I don't remember how I found HerRoom but I'm lucky I did. For any woman who needs a bra size that isn't one of the standard sizes carried in department stores, HerRoom is heaven-sent. The variety of styles, size options, prices and customer service keep me as a loyal customer.
I depend on Her Room for excellent bras in my difficult size. There are so many choices every time I shop, even in the sale items. So hard to choose- not a complaint!
Poor Customer Service. Seems like a bogus company. Still awaiting my refund for a returned item. Now approximately 1 month. I have a challenge with paying for return. That should be the coat of the company because it was your label that was wrong.
Hello Deniese - We apologize that your return fell through the cracks. As you are aware, there were several issues with getting your return received into our warehouse. But, I see that our system broke down between returns and refunds. Thank you for bringing this to our attention and your refund will be handled immediately. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
I purchased 2 bras from herroom because I had a lumpectomy. The size was too small. I had to self pay for return, but I was not bothered by that. I wanted a size up for exchange. I did not hear back so I emailed customer service. They told me they would not exchange the bras and only gave me a partial refund for one of the bras. Because I opened the other one and the tags were off (I could not try it on the way they were placed & I included them back in the package) they would not refund. It took 4 emails back and forth to even come to this conclusion and I have not received any reply as to why I only received a partial refund for the bra that was still in its packaging. I do not recommend this site at all.
I'm a BIG GIRL and can't deal with the poor selections from typical retail sources. Have to be specially fitted. HER ROOM carries my brand, plus lots and lots of options IN MY SIZE (44J or a D7) to make me look and feel GORGEOUS on those special occasions. Quality undergarments at a reasonable price point that are NOT KNOCK OFF'S! Her Room has my patronage for Life!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Karen - Your comments surprise us. We noticed you prior to purchase your items were on pre-order and stated a shipping date window. We met the promised date which was 4 weeks. We also sent you 3 status emails to keep you informed. We are sorry you did not find our communication satisfacatory.
Kind Regards,
Wilma
Customer Service Manager