From the business
Let HerRoom take over your lingerie drawer. Revolutionary 'Know Your Breasts Bra Finder' and 'Universal Cup Sizing' features guarantee the right cup size.
HerRoom Reviews Summary
The company has established a strong reputation for its wide selection of quality lingerie and prompt delivery, with many customers expressing satisfaction with their purchases and the overall shopping experience. However, concerns regarding customer service emerge, particularly related to response times and support during order issues. Some customers faced challenges with product availability and delays, leading to frustration over returns and communication. While many appreciate the product quality and variety, enhancing customer service responsiveness and addressing logistical issues could further improve overall satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I love your enormous selection. Stores can't compete with your selections and sizes, and colors! I try
On bras in stores and it is always so disappointing. I order from you and I get a great and comfortable fit.
Thanks for your dedication and attention to detail. When I do have to return something, it goes well.
I was told that I have to wait for approval to return. When I would really like to exchange them for our larger size, thank you
Catherine Haker
I'm hope this bra will be comparable to my favorite Olga 32005. I'll have to pray about it! Cathy Haker
1) You can't easily speak to a human being
2) You get erroneous/incomplete info from the chat b
3) Reps lie to you to tell you that you didn't experience what you experienced in previous chats. For example, I complained of being disconnected when I went to confirm erroneous info I was being provided. When I came back, the rep left me a message saying she had other people in line and disconnected. The rep I told that to said they were unable to end chats and waited minutes in silence until I finally disconnected to prove her lie.
4) When I finally did get a manager to call me back, she made excuses, provided no solutions and had an attitude. When I told her to cancel the order, she told me it had been shipped which is the OPPOSITE of what I'd been told by the previous chat b!
Hello LC - We are sorry you are upset with us.
Kind Regards,
Wilma
Customer Service Manager
I purchased a bed jacket for my mother for a Christmas gift. After looking at lots of others on different websites, I chose the one I got from Her Room. It was perfect, and she loved it!
I ordered a bra over 2 months ago and never received it.
Hello Michele - We apologize for the delay. Your order is scheduled to ship this week. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
Have attempted several times to leave review.
Tap on submit but site doesn't continue. Very frustrating as well as with purchased product.
Hello Vicki - We are sorry you are not seeing the prompt to sign into your account in order to submit your review. I have forwarded your comments to our development team. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
Good quality fabric, it fit well and delivery was fast. This was my second purchase and I have been satisfied both times.
Got what I ordered in a reasonable amount of time and before Christmas at a good price. I could not find what I ordered anywhere on line or in any stores. Was a gift for my wife and she loved it. I'll be shopping with you again.
Every Thing Was Easy, And At Least So Far, Everything Is Going Fine... Ask Me Again After I Receive My Panties!
So Far It Has Been Very Easy...
Easy shopping experience, there was a great selection of items to choose from, and sizes.
Purchased sleepware for spouse (for Xmas). Needed a diff size, so I sent in return for exchange. The exchange system wasn't working, so I got refund and then ordered replacement... at higher price. New item fits well, feels great, happy with product.
Bought two pairs from Her Room for my mom. She loves the colors that I picked and the comfort. Next will be 2 pairs for me! Thanks so much! Diane
Sight had both on sale, but I didn't get credit. It's for my 97 year old mom and her favorite brand! So I went ahead and ordered it!
The item I paid for before Christmas as a gift was suppose to arrive on the 23rd of December. It's February 1st and I still don't have what I paid for back in late November. It's scheduled to arrive February 15th after 3 delays via email. Hopefully it comes before my wife's birthday in May….
Very disappointing to say the least!
Hello Terry - We are sorry you feel we have not been responsive. You placed an order on 12-8-23 for 2 items. Our site informed you one of your items had an original expected shipment date of 1-15-24. We immediately partial shipped your order so you would receive the in stock item. Our system shows we sent you 2 status updates on your back order -12-29-23 and 1-20-24 with changes in your delivery date due to the vendor giving us updated information. We also offered you the option to cancel this item. This item is now due to ship the week of 2-15-24. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
I love the wide selection and detailed information about products. It took a while for my order to reach me and one item would have been so late, I canceled it. I know I'm spoiled but I found the return process inconvenient, as FedEx was the only option.
I placed an order with Her Room 2 months ago and have not received all the items yet.
Hello Doris - Your comment is correct, but we feel we have given you adequate updates on your back ordered items. During your purchase, we clearly stated your items were on back order. You have ordered pantyhose which is a category struggling and few vendors are now making them. We are one of the very few websites willing to continue to offer this category for purchase. WE have provided you with bi-weekly updates on their shipping status. We apologize that you have had to wait, but we are working closely with the vendor to try and fulfill your order. If you no longer wish to wait, we will gladly cancel your order. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
They actually had bras that fit me---48DDD---and they are cute! I thoroughly recommend for those who struggle to find bras that fit
I found a variety of bras in my hard-to-find size and all of them were at a great price!
I placed an order during the Black Friday sale. At the time of the order the site let me know that 1 out of the 3 bras was back ordered. Ok so no problem, I can wait for 1 bra, I made an assumption that her Her Room would just ship the bras that were in stock. I couldn't have been more wrong. About 3 weeks go by and I reach out to customer service via chat because you can't get anyone on the phone. I chat with a representative she tells me that there are now two bras on back order but she can ship out the one. Again 3 weeks after the initial order was placed. I was told I'd be getting a tracking number the next day. The next day goes by, nothing, nada. The second day I decided to chat again. Well this representative was cold as a fish snd told me she couldn't provide me with any information and that customer service was looking into my order. Another few days go by snd I finally get a tracking number that doesn't work! During this whole ordeal I'm thinking why would you order from them again when a similar incident happened years before? I thought maybe they have improved maybe my previous experience was a one off… nope still the same and judging from other reviews they've been up to these shenanigans for a while! They are part the reason why people order from bigger companies instead of supporting smaller businesses.
Hello Kennette - We are sorry to read your account related to your order. Our records show we have communicated with you more than 10 times regarding your order. We had the products available, but unfortunately, were not able to authorize payment with the card you had provided. Several attempts were made to try and help you find a payment option that would go through. Ultimately, we were able to authorize one bra which was immediately shipped to you, and the two remaining bras were ultimately canceled. In total, with your phone calls and emails, your order was reviewed and responded to by our team 17 times.
Kind Regards,
Wilma
Customer Service Manager
I can order from HerRoom and what I order comes. I can also do a return. What troubles me is when I sign into my HerRoom account--I see no history, no past purchases or returns--nothing. It really is off putting as I have purchased items from HerRoom for several years.
Hello Jean - Yes, all your history is in your account. You forgot to log in first. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
Ordering was quick and easy. Delivery was prompt and order arrived before estimated date of delivery.
Navigating the site is a bit cumberson and sometimes confusing
Too few colors that are not pinkish in Rhonda Shear bras. Very little to offer after Christmas. Not much for older women.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Catherine - We ask you to create a return/exchange online, but you do not have to wait for an approval. We are reaching out to you.
Kind Regards,
Wilma
Customer Service Manager