From the business
Let HerRoom take over your lingerie drawer. Revolutionary 'Know Your Breasts Bra Finder' and 'Universal Cup Sizing' features guarantee the right cup size.
HerRoom Reviews Summary
The company has established a strong reputation for its wide selection of quality lingerie and prompt delivery, with many customers expressing satisfaction with their purchases and the overall shopping experience. However, concerns regarding customer service emerge, particularly related to response times and support during order issues. Some customers faced challenges with product availability and delays, leading to frustration over returns and communication. While many appreciate the product quality and variety, enhancing customer service responsiveness and addressing logistical issues could further improve overall satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
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There are lots of styles and options available for everyone.
Fast delivery. Need to have better prices though. I like how I can isolate by size. Please carry more no wire for us big breasted gals.
I ordered some panties and pantyhose for my wife. At the time of the order it said 3 of the 4 items ordered were backordered and expected within a week or two. Fast forward 3+ WEEKS I get a notice saying an unexpected delay. After almost 6 weeks I recieved the order after telling them not to ship the item that was delaying the whole order ( the pantyhose). I ordered the pantyhose directly through Hanes and had them in less than a week. Returned the panties due to sizing 24 days ago, still no credit yet.
Worst customer service/ communication ever!
Its been 2 months and my order never came. They never even sent me a tracking number. Disappointed and upset by this.
This started as my fault, ordering the wrong size. I reordered the correct size, but as of today, still have not received the correct order.
Hello Kathy - We too are disappointed to read your review. Our records show your order was shipped and delivered to you with proof of receipt. WE sent you both a confirmation email, and a shipping email with tracking status. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
I was totally satisfied with this product in every way.
Good products and CS good as well. Buy from them frequently
Never an issue when trying to figure out your correct bra size in returns. I usually buy Prima Donna, Empriente, and they are all so different in sizes. Just love this site and buy most of my lingerie here
Horrible products, horrible service, horrible web site. Stay away.
The bras I ordered fit perfectly. (That's different!) I wish there were more colors.
On Dec 17,2023 I ordered 2 bras, the Kiera Banded Underwire Bra by Goddess from this company. Instead of a comfirmation email, I got one about needing more info, the name on the credit card was my grandma's name and they needed to know why I guess. So I gave them the info they requested. I never heard from them again for a while, so I got online and chatted with someone. The first lady told me they were on back order but would be back in stock on the Jan 1 or 2. Then I got an email on the Jan 8 telling me they were back in stock but there were shipping delays. I waiting a few days and didn't hear anything, so I went online again only for that lady to tell me the 16th. The 16th came and went so I got online again to be told they wouldn't be in stock again until Jan 22. So I decided to write the company the bras are coming from. They informed me that my color choice was being discontinued. To inform Herroom and ask if I can change the color. Maybe that will solve the problem. Now when I go to the website the live chat is gone completely and the contact us option doesn't go through, it pops up an error message saying they suspect suspicious activity from my account. So I tried emailing customer service again and have only gotten an automated response. So my next email was to cancel the order. I used to order from this website a lot for me and my daughter. I've never had this bad of service before. These bras were a reward and a Christmas gift from my grandmother for busting my $#*! all year to lose over 170 lbs. Your company just made all of that feel meaningless. To top things off, according to the BBB this business is no longer in business. There's tons of bad reviews there too! So if anyone can tell me where to find decently priced very large size bras, I'd really appreciate it!
We love'em! No complaints. About the only place we shop for lingerie anymore.
I have never been unhappy with this company. They deliver exactly what I order. My only complaint is that most of what they carry is for younger people.
Looking for plus size COTTON panties to replace some older bali ones that I just loved.
These are at least cotton. The elastic is a bit like having string around you. It is too narrow and not very stretchy or resilient.
Experience with her room was reasonable. No surprises with customer care.
Oh how I miss bali cotton undies undies!
Looking for replacement for bali plus size cotton panties. Difficult to zero in. Frustrating
Responsive site. No frustration trying to see product. Useful descriptions
Stay away from this retailer! They are impossible to reach with customer service questions. Their phone service "is temporarily out of order" for months on end. Responses are slow to non existent. I will never shop here again and warn everyone to stay away. It's just not worth the hassle.
Hello Sarah - We are sorry to read your review. It is the New Years weekend and you are correct that we let our employees have this weekend off. Our records show we have timely responded to you on your recent order 4 times. Unfortunately, one of your items was returned to us in poor condition with clear signs of being worn. Per our return policy, it was not accepted. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
After shopping here for many years we have always been happy with the service and products!
Love the product, but very disappointed in the customer service. I never received the original tracking number and I had to call two or three times to try to locate were my package was. Apparently no one can answer questions on the weekend about the package so that's why I had to continually call. When I finally was able to "chat" through your system, customer service person was adamant that it was sent it, which it may have been, however I did not have it and all I needed was for to be resent.
And when the package got to Ga, I was no longer able to track it. I finally received it by US postal system so it took a lot longer than I expected to get the package.
Hello Amy - Your order was placed on 11-13, and shipped on 11-14. WE provided you with tracking information on 11-14 as well. It arrived according to trcking on 11-25. We apologize that our carrier took so long to deliver your package.
Kind Regards,
Wilma
Customer Service Manager
Horrible experience. Returned product within 2 days and paid $7,95 for postage. No response from the company after 6 weeks!
Hello Jan - We confess to being very confused by your comments. You initiated your return on 11-15. We received your return on 11-22 and you were refunded on 11-222 - same day. There was no delay in refunding you. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
The item was exactly what my mother wanted. The shipping was prompt, and the prices were reasonable. I highly recommend shopping from this website.
I have ordered from Her Room on several occasions and all were a positive experience.
Sizes as expected, very good quality. Faster shipping than expected too.
All is well - I am very happy with my purchase. Sorry, but I'm a person of few words.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Gabriel - Your order was shipped to you on the promised date and we sent you tracking information in an email. You unfortunately did not fully fill out your address and your package has just reutned to us for insufficient shipping information. We have reache out to you with this information and a request for a correct address. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager