From the business
Let HerRoom take over your lingerie drawer. Revolutionary 'Know Your Breasts Bra Finder' and 'Universal Cup Sizing' features guarantee the right cup size.
HerRoom Reviews Summary
The company has established a strong reputation for its wide selection of quality lingerie and prompt delivery, with many customers expressing satisfaction with their purchases and the overall shopping experience. However, concerns regarding customer service emerge, particularly related to response times and support during order issues. Some customers faced challenges with product availability and delays, leading to frustration over returns and communication. While many appreciate the product quality and variety, enhancing customer service responsiveness and addressing logistical issues could further improve overall satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I got an email stating they would not accept my return. They listed reasons why this would occur. None of those reasons applied to their refusal. There was absolutely nothing wrong with the bra retuned. It was tried on once for roughly 30 seconds. The fit was not right, looked like a billet bra, that's all it took. NEVER WILL I ORDER FROM THEM AGAIN.
Very satisfied with my Herroom experiences. Will continue to do business here
The product selection, quality, and service is good. I would recommend to others.
I love the selection and quality of her room and the shipping is always on time.
Ordered product months ago. They had no prob charging me, but the product still not here. Better off buying from reputable company like Wolford.
Hello David - We have personally reached out to you to resolve your complaint.
Kind Regards,
Wilma
Customer Service Manager
Easy to purchase. Long wait time. Happy with product
Received wrong size, and customer service rejected the return because the shipping package was open. I will never buy from this site again and advise others to do the same. Horrible customer service!
Hello Jeb - Our records confirm we sent you the correct size that you ordered. Your returned item had clear indications that it had been worn. It therefore did not meet our return policy.
Kind Regards,
Wilma
Customer Service Manager
Ordered a prima Donna bra. The size ordered was not good so I tried to go thru the exchange process. Also ordered a matching panty which I never received so now I have two bras neither of which fit and one pair of panties but was charged for two. Good luck!
Hello Maryann - We have personally reached out to you. Your exchange was processed, and it was discovered that our communication with you was going into your spam folder.
Kind Regards,
Wilma
Customer Service Manager
It seems to take a very long time to get your orders was good in past
Hello Brett - Your review is very disapponting to read. Our records show your order was filled the same day you ordered and shipped out. Our tracking shows it arrived to you 4 days later.
Kind Regards,
Wilma
Customer Service Manager
The ordering was easy, the delivery was very reasonable and the panties feel great. This is the only place I will order them from now on. An absolute painless and pleasant experience in shopping.
Never received my order. Previous experience led me to believe you would do nothing to help me. My order did not cost much so I've let it go. I will never shop with you again. You'll never reach out to me.
Hello Melinda - Our records show your order was placed and shipped on 2-5-24. Our tracking shows it arrived on 2-10-24. It is over 2 months later and we receive your very disappointing review. You have never reached out to us claiming your order did not arrive. We wish you would have timely contacted us so that we could help find your order.
Kind Regards,
Wilma
Customer Service Manager
I i now have a duplicate order because system did not inform me of items in shopping bag did not receive confirmation of order. System changes authorization code of credit card. I now remember why i stopped shopping with you. You suck.
Herroom is a great place to get feminine underwear. I buy only from here now.
Very easy ordering process. This is where i go for all my underwear.
HerRoom has an amazing selection of bras and other lingerie, especially for hard to fit sizes. They review the bras (my main thing to buy there) as to fit and size and that's really great for an online store. Shipping is prompt and I've never had a damaged item come.
My only complaint is the "sale" emails that come quite often. The items on sale don't seem to change. I feel that a style or color that is not going to be carried any longer is put "on sale" and marked down. I've gotten some great buys, but for the next several months, that inventory doesn't seem to change. After awhile, I quit even looking. Either I have it, I don't want it, or it's not available in my size. After a few months, it's worth taking a look again.
Items were what ordered; delivery took longer than it took for site to ask for reviews
Hello Julie - We shipped your order the day you placed it. Tracking shows it arrived 6 days later. WE apologize if your product review request came before delivery of your order. Thank you for making us aware of this. We are looking into it further.
Kind Regards,
Wilma
Customer Service Manager
I don't appreciate that the customer must pay return shipping on an item she hasn't been able to try on until it comes to her. Then if the fit is all wrong she must return it to recoup at least some of the purchase price. I returned 3 of 4 items I ordered. One of the items was a set of 2 bras, where one fit perfectly and the other was awful - the lining was too big and bunched up behind the outer cup. Finally, the one set of bras I kept - one had flawed stitching at the back closure (which I didn't notice when it first came) and is coming apart, just after the 30 day return window. But of course, I couldn't have returned it anyway since it had been worn. I will stick to buying bras in a store, where I can try them on and be sure they look good before making a purchase. Lastly, the website is flawed. The My Purchase History page was correct, but the My Orders page would not show my order or its correct status.
Hello Karen - You purchased value packs of bralettes by Fruit of the Loom with a price of less than $5 each. I have reviewed your purchase history and we feel it is accurate. We do not have free return shipping. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
I had to return some bras that were not going to fit me. Not only did I have to pay for return shipping, I had to follow up a month later because I had not actually been refunded yet. I did eventually receive my refund and the email response I received claimed this was an isolated issue with the bank, but a quick google search tells me that this is a regular issue. Buyer beware.
Hello Joselynn - With respect, we disagree with your review. Your returned order was received on 2-27-24, processed on 2-27/24 and an email showing your refund was sent to you. You contacted us on 3-12-24 and we again gave you the refund information. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
I was looking for a particular name brand and they had them both. I have purchased from them before and the shipping time was good.
I don't like shopping online but I can't find the bra style and brand that I like near where I live.
I can find them at Her Room in a variety of colors!
Making payment through Borderfree is quite easy and secure.
The 4 bras I ordered did not fit. Totally unable to wear them. I googled how to return them and followed the instructions. Sent them back to you by UPS a month ago. Have not heard anything from it. You owe me over $70.00
Hello Debra - Our records show your return arrived on 2-27-24 was processed the same day, and you were sent notification. Please review your credit card summary. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Plus Size Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Cynthia - Your item was refused for hygiene reasons, as you were made aware. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager