HelloFresh

Their sauces are full of vinegar and if you are not used to add an exaggerated amount of vinegar on your food you may struggle eating your meals from them.
The fresh vegetables that came in for my meals were not as fresh and would spoil in the fridge after a couple days, so I ended up cooking more meals than needed so my veggies won't go off.
As I forgot to choose my meals for 1 week, when I called for support I was not given a choice for my next week's meals, so I got what they decided to send me off disregarding my right to eat things I would enjoy. The customer service person I spoke to was very good at showing me the fine print and to reinforce it, disregarding my pure human forgetfulness. They would not even understand if you need to delay or cancel a delivery with 4 days' notice.
It is actually much cheaper to work out a menu planner and buy your produce from a store that can do home deliveries and your produce will be much fresher and you will have more understanding with regards to delaying or cancelling your delivery.
Their recipes are simple and insist on simple steps a bit too much, which can be annoying if you are used to cooking on a daily basis - for me it felt like assembling an Ikea piece of furniture.
But my main issues were with their customer service that had no understanding and when I forgot to choose my next week's meals, or when I needed to cancel a delivery with notice. I also found it hard to cancel my subscription with them.

I received a 3 meal trial from HelloFresh and the quality was mediocre at best. The vegetables were on their last leg and if all 3 meals were not cooked the day I received the package, would have been inedible. I paused the account for 3 weeks due to an out of town work assignment and didn't get back online in time to cancel it or pause it again online. I contacted them directly and was told that because my shipping label had already been printed, it was too late to suspend the next shipment. The product was still in their possession but they printed a label - in this day of technology, that constitutes their inability to suspend shipment? As I was out of town, a neighbor posted notes on my door and caught the delivery driver and refused the box. I was still charged for merchandise that was refused/not delivered. Their CS people are very difficult to deal with, their product is expensive and of sub par quality. I have tried other services like this one and both their prices, products and services are far superior. Don't waste your money!

Several times me and my daughter skipped a week and a box was sent anyway and were charged for it. You can put skip and suddenly later it unskips and you are charged and sent a box you didn't order. Tried canceling five hours past deadline and customer service couldn't cancel. It was 5am! Unless you plan on getting every week don't use the service.

When I first started this I loved it. The recipes were good and had no issues. Then orders started missing items, or have wrong items. I am highly allergic to nuts so imagine my surprise when my order shows up with nuts in it. Then the boxes seemingly just got more expensive. I notice how they offer discounts for new comers all the time but never for anyone loyal to the company buying weekly. And I got burnt out of this company fast. I started skipping a lot of weeks because it was too expensive and you can't cancel your account without jumping through hoops. Today I saw my account was charged on a week that I SKIPPED on the app so I called to get that resolved and cancel my account. The guy hassled me to try and keep my account open and said he could not refund me my money for an order I skipped. And even said his supervisor couldn't do it either…, after a couple minutes his supervisor now says he can refund me half my money back on this order. This company is complete bs… they don't care about customers, and the quality is barely 1 star. I'll never recommend them since at this point I feel they screwed me over!

I selected a delivery date for two weeks out and they are delivering a box this week. One hour and 13 minutes later for them to tell me they can not cancel it. Th order was placed hours ago and I chose the right date. The rep said that the first delivery often takes the first coming date, as if it overrides you- but they made no concession. They say a "label" was made and even though the box has not shipped, they can not/will not cancel it. It was being shipped to a place I am staying for a week in another state- no one is there and it will go to waste. They won't refund the money even after insisting it happens because of their system. What a bunch of morons. They paid a rep to spend that much time on the phone, and I am waiting for a supervisor to call- I am sure they won't. This is principal for me because my hour is worth more than the damn box- but I will waste their time to more than the tune of the money. I told them to pull the box and donate it to a shelter or someone- shame on them. Dishonest- Dumb and NO BUSINESS SENSE!

If you're interested in trying a service like HELLO FRESH, let me just warn you! I got as far as creating the account, but I didn't finish selecting the meals, and the next thing I knew I was being charged without even submitting anything. DON'T create an account because you too will be robbed.

After signing up I called for some support. They were helpful and logged into my account to assist. Come to find out, the rep "forgot" to log out and changed my address when she was talking to her next caller. Changing my address without my consent is a huge violation!
After that, each week something went wrong and each time I called, I was met with poor customer service. There was no effort to "take care of the customer" but it was more "do the bare minimum and hopefully the customer will stay". I even followed up with emails hoping that an official written communication would prompt better attention. It did not.
Finally after I was done with this poor service, I cancelled my subscription. I figured I would send one more email review and hope something positive would come of it. They never even responded!
The one star is completely for the customer service and experience. In truth, the food was actually very good. But if I'm paying for a service, I expect to be treated with respect and like they actually want to retain my loyalty. But each phone call and email only served to reflect they do not care to put any effort into taking care of the client.
I look forward to going to a competitor and hopefully finding a better experience!

The site makes you think that you can fully customize your orders and shipping dates -- BUT they don't let you know up front that you will not be able to make ANY changes to your first order, including canceling it, delaying the date, or changing contents of the meals you receive, AND -- you can't see the meals that will be in your first order until AFTER you pay for it! It's such a scam. Who buys a product they can't see? What if you just wanted to check it out before deciding? You can't. What if you are going out of town and were intending to sign up and have your first delivery arrive in time for your return? Too bad. You gotta bend over and take that first delivery on their terms. Horrible business model and a great way to turn off new customers who are just learning how the subscription works. Calling customer service immediately does nothing -- they can't change it. They say that the fact you can't change your first order is explained in the FAQ's -- how lame. It should be posted right at the place where you are agreeing to PAY for a product you can't see before buying like a disclaimer. Scammers! I will never try this or any other meal service again after such a horrible first experience that puts the customer satisfaction last.

We have been ordering HelloFresh for years and almost always thoroughly enjoyed the variety, quality and freshness of the food. In fact recently HelloFresh emailed us to thank us for having ordered over 160 boxes! However, the delivery reliability has absolutely fallen off a cliff recently. When HelloFresh sends you an email on your delivery day entitled "Important information about your upcoming delivery", that basically means "no box for you this week". In the last month, out of the 5 boxes we have ordered, only 3 have been delivered. The other 2 just never showed up, The FedEx tracking consistently showed the boxes as never having been received by FedEx. When I called HelloFresh they did try to blame FedEx a few times, but I double checked with FedEx for our most recent missing box and they confirmed they never received it. HelloFresh has credited our account for the undelivered boxes but it is a huge annoyance to have to make alternate dinner plans for all those days that we planned to have HelloFresh. A 60% success rate for deliveries really isn't good enough and unfortunately I will need to start looking into alternate services.

Be cautious! I received an email link form Hello Fresh for a trial or their product, but unbeknownst to me with this trial I also signed up to receive weekly shipments of their product. Yes, I imagine it was somewhere in small type that this would happen, BUT it was definitely not upfront and made clear that with my trial I was committing to weekly shipments! I thought I was just sampling it to see IF I would like to use their service! The sample box I ordered was not even food that I eat! I ordered food that I do not eat because I had guests staying with me that would eat this kind of food. Ie: pork, pasta, carbs. This is food I do not eat... now my guests are gone and I have a box of food arriving that I will not eat! In the trash it will go! I have now CANCELLED my stealth subscription!
BE CAUTIOUS OF THE SMALL PRINT.

First off it's not fresh. The recipes aren't very specific. The meal plans are not good. Poor quality food terrible tasting do not waste your time or money. I wish this is something I never did.

My experience with hellofresh is not a good one after signing up for hellofresh I had canceled a week ago after going through those many steps today another box showed up I had to cancel a second time I got charged for the box I didn't want I called and asked if they can do anything they said no the account is canceled as of right now just watch out the company's pretty sneaky if you cancel double check to make sure it's canceled you're not going to get charged another box
When i go back to the box service I will not be using this company I recommend other meal prep companies

They stole my money. I received a piece of mail that said, scan the QR code for 18 free meals. I read the entire piece of paper and nowhere on their did it say that it was gonna take me and set my card up to auto payments. I scanned the QR code. It asked me if I wanted 2 or 4 meals. I selected 2. Then I build my cart with the meals I selected. It then asked for my card so I put it in thinking the discount code would be applied after. It was applied but only gave me a 50% discount so I canceled out of the app. Then 3 hours later my card was charged because the system through the code they send me had me setup to get auto meals weekly and I was charged for meals I can't eat because I have Ménière's disease. They didn't even give me the meals I had in my cart when I cancelled and the company wouldn't give me a refund even after I called and was told they haven't even started my order yet. What a scam!

A few family members have been using hello fresh and highly recommend it so I thought we would give it a try. A family member gave us a discount code for 60% off. Great! I set up my account and entered the code. 60% off was applied and it looked reasonable £20 odd for 3 meals for 4 people. Sounds quite the bargain doesn't it? That is until you have already entered your card details and choose your meals. Only 1 of the options I was given didn't cost any extra and that was literally bangers and mash. 1 of the meals was a Greek gyros (incase you don't know that is meat, sauce and chips in a wrap) it stated that it didn't come with the wraps but you could purchase these as an extra side? It is part of the meal you can't have gyros without the wraps! Most of the options my children wouldn't eat so it would be a complete waste of money. Really not family friendly, very overpriced and rubbish options. I tried to cancel and it did the usual trying to convince me to stay I just clicked through it all. Got to the end and it told me I'll still have to pay for "my last box" I haven't had any boxes and I'm pretty sure with everything you get a 14 day cooling off period! I won't be paying a penny to your rip off company. I really struggle to see how anyone would pay you anything.

You're honestly better just shopping smartly and going to Aldi, save a lot, or other stores that are lower in price and shopping deals, than to do this. I mean convince is awesome but Jesus it is EXPENSIVE if you really think about it and add it up!

Saw an ad where Hell Fresh offered a fifty percent off for delivered meals. We thought we would give it a try and I log onto the official site. I proceed to fill out the pertinent information including credit card info which is charged immediately. I attempt to pick my meal plan which is automatically set at 4 days a week. I pick my meal plan and then at check out I notice that there are meals that I didn't select. I make the changes and try to confirm my order and it reverts back to my original order? After trying this three times I decided that this isn't worth my time. I get an agent on live help and attempt to cancel my account. I get the standard shady company rhetoric like she doesn't hear what I am asking. Instead she's telling me I'm going to see if I can fix your order. I tell her no, I want to cancel my account and again she says I'll fix this. After eight minutes, I give her my formal request to cancel our meals. The agent tells me sorry she is not allowed to cancel memberships. So I end with so I'm paying for food that I won't eat and she tells me "sorry." This is a low end company beware of giving them your credit card info!

I cancelled all orders on the application and I didn't know that by default never-ending orders are scheduled WITHOUT my consent. On the application, it showed for the next month only and I cancelled it. Fast forward I get a notification that my next shipment is arriving in 24 hours. I called the customer service and they said that there is nothing they can do to stop the shipment nor charging me for an order that I don't want. I told them that's a mistake because I cancelled future orders. Not to mention that early in the morning I called to close the account, because there is no way I can close the account on the app nor remove my credit card info. But once again there was nothing they could do for me, so I'm paying for a service that I don't want. I haven't received an email with confirmation that I cancelled the account and even worse I'm not able to remove my credit card information. Message that Hello Fresh is sending "whether you like it or not we have you as customer, you cannot cancel unless you talk to us, and more importantly we have your payment info to charge you up front!" Horrible!

First order missing one 10oz chicken and one 12oz chicken. They offered a refund. I wanted my chicken. They couldn't do that. So now I have to go to the store and buy chicken to make the recipes. I thought that was the point of ordering food.

Very dissatisfied I received coupons from fab kids for 16 free meals received 4 of them in june they took $116 out my acc aug 12 I called aug 13 I was unaware of their messy business the compromised and agreed to sen 1/2 of my money back within 5 to 10 business days off course I didn't receive it I myself own a business its not about the money its the principal

My first order contained a menu with green beans and a poblano (like a green pepper) the beans were soggy and blackened and too rotten to use: the poblano was rotten on the top half so I had to substitute with a green pepper. If they could do as good as their marketing and packaging, they could be world class. My second order was missing a recipe and a vegetable so I unsubscribed. I may give them a second chance but so far CHEF'S PLATE is sending fresh food with similar format. Sorry no photo, my wife and I are seniors - just found this site - I love reviews - keeps them on their toes. M Garratt Kelowna