PAUL B.

We have been ordering HelloFresh for years and almost always thoroughly enjoyed the variety, quality and freshness of the food. In fact recently HelloFresh emailed us to thank us for having ordered over 160 boxes! However, the delivery reliability has absolutely fallen off a cliff recently. When HelloFresh sends you an email on your delivery day entitled "Important information about your upcoming delivery", that basically means "no box for you this week". In the last month, out of the 5 boxes we have ordered, only 3 have been delivered. The other 2 just never showed up, The FedEx tracking consistently showed the boxes as never having been received by FedEx. When I called HelloFresh they did try to blame FedEx a few times, but I double checked with FedEx for our most recent missing box and they confirmed they never received it. HelloFresh has credited our account for the undelivered boxes but it is a huge annoyance to have to make alternate dinner plans for all those days that we planned to have HelloFresh. A 60% success rate for deliveries really isn't good enough and unfortunately I will need to start looking into alternate services.

Multiple problems with my installation. Very hard to get them to return to fix the problems. Overall a terrible experience.

Horrible experience. We placed an order because we needed a quick gift. Site said gift card should be emailed in less than 4 hours. 5 hours later, nothing. So I called and the rep told me that it could take anything up to 72 hours. Apparently the orders are placed in a queue and processed manually, one by one! Ended up ordering an Amazon gift card for instant email delivery, which was sent in about 2 minutes.