HelloFresh

Over charged, we had a 40% off deal, but they changed the full amount and despite phoning, spending over an hour in an online chat and then emailing still no one has bothered to reply
Combined with Poor quality ingredients, half the vegetables arrived limp or actually rotten, the recipes use cheap chemically sauce's to mask any natural flavours, and the customer service is shocking. Unless you have a free box to use I certainly wouldn't recommend any one subscribes over priced, far too much plastic waste and second rate food

Tried to speak with customer service about a miss delivery. But their "system" couldn't help and I guess they didn't have a script for my particular issue. Representative kept repeating the same irrelevant lines.

Shocking company! They not only steel your money for weekly subscriptions but they take gift vouchers and the refuse to give you the product.
I was brought a weekly box for two people voucher for Hello Fresh for Christmas I redeemed it online you had to put bank details in to register but not only did they take a weekly charge in which I didn't give permission for they took my voucher and made it invalid and I didn't receive the product. When contacting customer services they were no help at all and just said I have used the voucher and there is nothing they can do I've made an official complaint and I still have no solution I've lost the voucher worth plus a week subscription charge. I would never recommend this company to anyone.

I've used HelloFresh for few weeks and the food is good, 3-star, but not a fabulous 5-star. Some of the vegetable ingredients arrived spoiled. The servings are large and so are the calories. If you want to lose weight you will need to take a single serving of their lowest-calorie meals and split it in half or look elsewhere. They don't use whole grains in any of their meals and the majority of the meat offered at the "base" price is pork. Sometimes you can choose chicken, but most of the time you have to pay an upcharge for chicken or beef. The directions were easy to follow. The price for what you get is decent.

First off they ask your card info just to see the menu. Made my account at 11:57 pm. Before I got to customize my order I got told it was to late because it hit midnight and they already started prepping an order they designed. When i called for a refund and to cancel they refused. They billed me twice and are sending double the amount of food I wanted and are doing nothing to help remedy it.

Hello Fresh does not care about customer satisfaction, as they say they do. I experienced the same signup problem that at least a dozen others experienced so far this year. When signing-up it suggests a date that then cannot be edited and the food cannot be, either, even though it says on every page that you'll have a chance to customize. Two customer service rep's hung-up on me. Had to use technical support to find a helpful person who seemed like he cared. Was refused a refund, even though everything wrong was their website's fault. Filed a complaint at the NY Better Business Bureau, and I received a refund within 24hrs. They don't care about you when you're a customer, but they care if you broadcast your issues, I guess.

I'm done with these guys. They sent my meal box to an address 70 miles away. Nobody in their customer service could figure anything out... I had to call the delivery service myself. When I finally talked to someone who wasn't clueless, he told me he could refund the box (no additional credit for the trouble) and it would take 10 days to get my money. What a clown circus.

I order hello fresh for my parents and normally the package shows up every Monday. This week it was delayed because of Christmas. Not a huge deal except for the message on the app. The message states that the package is delayed thank you for your understanding. First of all, I don't understand and second of all instead of a snarky message you should simply apologize for the delay and say that the package will be there on Wednesday. Customer awareness is apparently not a thing with this company. Learn how to talk to people respectfully and people like me will be less likely to stop using your service. Amazing how the littlest thing can be so enormously important. If this was my company the people that approved that message would be fired because it shows ignorance of basic customer communication. Without that you will be mediocre at best.

My wife and I were on vacation and we have had enough of the cost and general quality of Hello Fresh food. She tried to cancel, and said she did, bit doesn't seem like this was the case. Saw a charge on our bank statement while we were out for a box which is unfortunate as we are not there. I went in to go cancel the service and was in awe of how shady it was. It would be amazing to see how much money these people are leeching from their customers simply by not letting them cancel easily and a customer maybe forgetting how many weeks they skipped and being auto-enrolled in a box.

Hello Fresh, a word of advice. Serve your customers consistent, great products and treat them with the dignity they deserve.

We've been with hf for over a year. It started good but the quality has went to crap. More then 3 times I've got carrots that I could bend to a u. I have carrots in my fridge for over 2 weeks that don't do that so they sent months old carrots. The diced chicken is horrible. Cut into inconsistent tiny pieces. I just got pork chops that wernt even chops. They were the end. And obviously old. I'm almost done with them. I never complain publicly but it's getting ridiculous. Don't get me started on the tiny garlic cloves. I just don't understand how an employee could package the carrots I've got without basically saying fu to the customer..

1. Packaging is super wasteful and company uses freeze bags that are basically impossible to reuse or responsibly dispose of.
2. I cancelled subscription according to instructions (5 days before next delivery) and they still delivered and charged me for another week! Customer service reps were super unhelpful and unsympathetic, saying that when I cancelled I would have had to select some additional option to not have another meal delivered (why would I be canceling my subscription otherwise?). Honestly, this was a scam. Would definitely recommend avoiding Hellofresh.

I really liked this service when we first started to use it but things have gone downhill. The company outsourced to do the deliveries have come several times very late on the delivery day resulting in less than cool food. I have had issues with cheese and veggies. I also had a delivery issue and Customer Service could have given 0 F's that my box was not delivered. I have cancelled the service and will be giving Blue Apron a try. I will be on the lookout for the cancellation and the refund.

I am not welcome on HF site but that is not important. I love their recipes and how easy is to make them. I made Cheesy Smothered Mushroom Chicken today. It was so delicious and easy to make! I love to cook and make different things. I am so thrilled to share it tomorrow with my coworkers, just to watch their faces when they will taste it. Next are Dijon Pork Chops
With Crispy Potato Cakes and Asparagus. But that's next review.

Small portions, uninspiring meals, way overpriced, carbon footprint on this service is huge!
I find it suspect that there are four and five star reviews.
This business won't be around long. Save yourself the money and look up their mediocre recipes online and make them yourself for a fraction of the cost.
You get three small paper bags, after the introductory package it works out to roughly thirty dollars each, you will be kicking yourself that you got finagled for a second order!
Sorry to be a Debbie Downer all, but it is what it is.

First, the food for our experience of two boxes/3 meals each:

75% produce was old, wilted, soft and mushy.
The meat was filled with water.

Customer Service called me after I cancelled. Offered us $20 discount to 'try again.' I went back into my account a week later, and saw the discount was not applied. I phoned to cancel again, and later saw they cancelled yet were still sending me 'one last box' and again, at the full cost.

I phoned again, and insisted 1. cancel all shipments 2. take my number off phone list.

I would think twice about dealing with this subpar company and their 'food stuff.'

Beware of free promotion. My friend sent me a link to get 2 free meals to try out the service. When I signed up, according to the representative I talked to, at the bottom of the enrollment process it signs you up for a subscription. I was unaware because it does not flag you or ask you if you are sure you want to enroll in a weekly delivery. The next week we received a box of 2 meals and a charge on our credit card for $70! I called customer service and they offered to do nothing they said it signed me up for the service when I enrolled for the 2 free meals. I should have noticed it. So now I am stuck paying $70. I have sent a complaint into customer service and all I keep getting are automated emails wanting to know about their service?! No one will email me back or respond. I am starting to believe this company does not have a live person working for them. Horrible company and all they do is want your money. Beware of signing up for their "FREE" offer.

I had a $30.00 coupon so thought I'd try it. What wasn't clear, at least to me, was I was entering into an automatic meal program. They tell you when you next meals are arriving, but don't remind you before it's too late to cancel or even choose what meals you want sent! They are decent alright, but instructions are very tedious. I cancelled as soon as I could, but still got stuck for the second bunch of meals. Also rude customer service reps.

I signed up with very high hopes, and the only reason I did so was because of the kids' free meals offer. I selected my meals right away, and the kids' meals were nowhere to be seen, I contacted customer service by chat, and representatives keep telling me that they were there, when they were clearly not, so they weren't able to help me. I called this morning, and was told a very different story about how the kids' meal were in testing mode, and they weren't yet available! When I told the representative to cancel my membership, he put me on hold to "go check if kids' meals were ready" and by a miracle they were now! I told him to add it to my first box then, because it wasn't my fault they weren't available. He said it was too late to add it, even though it won't ship until 3 days, I asked if I was supposed to starve my kid...no solution was offered, I asked for my membership to be canceled, and money refunded, he said it was too late for that as well.
Not only is this a clear false advertisement, but the worst customer service and lack of empathy I've encountered in a while.

My first week delivery went well and food was quite tasty. Worth the discounted price, but wouldn't be worth full price. My second week in and my delivery doesn't show up, and just an email saying it is delayed with no further information. I called customer support and they said there is a shortage and it's not coming. They gave no future discounts or anything to make up for this, just refunded the box. (If they can give out tons of free boxes to people we refer they can certainly give us a free box for their poor service). I now have no food for the week and will not be ordering from them again.